Austin Wellington
Austin Wellington at Land Rover Rocklin
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Austin Wellington

Assistant Sales Manager

Land Rover Rocklin

4545 Granite Dr
Rocklin, CA 95677

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4.8
25 Reviews

Dealership Experience

3 yrs, 11 mos

4.8

25 Reviews

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25 Reviews of Austin Wellington

March 28, 2025

Dealership Rating
Employee Rating

I have bought several cars from this dealer. I was asked to add a latter to my car. They never told me that they would drilll wholes in the body of the car and that if I ever decided to remove t More

by MARVIN19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bryce Pratt

Mar 31, 2025

Land Rover Rocklin responded

Thank you for your feedback, Marvin. I truly regret that your experience didn’t meet your expectations. We worked hard to ensure you were happy with your purchase, including offering a great deal on the Defender and accommodating your personal request for a roof rack and ladder. We explained how the ladder and rack installation worked, which is the factory method for install specific to Land Rover. Regarding the complimentary installation of the ladder, we made sure to follow up when you expressed concerns about the potential for water damage and rust, connecting you with our lead factory trained technician for further clarification prior to the install. If we have failed to communicate better, I apologize. I’m sorry that the road noise from the roof rack caused you discomfort. When you reached out, we promptly arranged for the removal of the rack to address the issue. I genuinely appreciate your continued communication, and we’ve always aimed to go above and beyond to meet your needs. I again apologize for your frustrations and I’m sorry you’ve decided not to return. Should you change your mind, we are always here to help. Thank you again for your feedback. Eddie Thomas, General Manager.

March 16, 2025

Dealership Rating
Employee Rating

Faxin, Austin, and Richard were all great and easy to work with. They did a great job with helping us purchase our dream car. Thankful for Land Rover in Rocklin for all there help. More

by CHARANJITNIJJAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

Land Rover Rocklin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Land Rover Rocklin. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

March 11, 2025

Dealership Rating
Employee Rating

Neil, Austin, karan all were excellent in their departments and made this is whole process extremely smooth and easy! it was such a pleasant experience, that blow me away completely. Customer se More

by ZAHEER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2025

Land Rover Rocklin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Neil, Austin, and Karan here at Land Rover Rocklin are glad to have you as a customer. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

March 03, 2025

Dealership Rating
Employee Rating

Faxon and Bryce were very cool to work with, everything went real smooth from the test drive with Faxon to the finance part of it too. More

by ERIKA.TERREROS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Faxon Rutledge, Bryce Pratt

Mar 04, 2025

Land Rover Rocklin responded

Erika, we are very happy to hear that Faxon and Bryce provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

March 02, 2025

Dealership Rating
Employee Rating

I was not expecting for this process to be extremely easy, no pressure and I did it on line/ phone. I would highly recommend Land Rover Rocklin. My price range as well as my trade in was right where I More

by DIXIEMICH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andre Inocelda, Elias Khoury

Mar 03, 2025

Land Rover Rocklin responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

February 24, 2025

Dealership Rating
Employee Rating

From our first visit at the dealership, we were impressed. The friendliness of the staff, the beautiful showroom and the quantity of cars made for an exciting and fun experience! Our salesman, Ri More

by JEBLAKEY
Recommend Dealer
Yes

Other Employees Tagged: Richard Huth

Feb 24, 2025

Land Rover Rocklin responded

Thanks for your feedback on your recent visit to Land Rover Rocklin. It's great to hear that Rich was able to assist you and that you had such a positive experience. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

December 14, 2024

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Employee Rating

Exceptional service! Very friendly, went above and beyond to help answer questions and never felt any pressure which is such a nice feeling when shopping for a car. Neil More

by IDESIGN01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Oldham , Finance guy (unfortunately can not remember name) was also very friendly and helpful

Dec 16, 2024

Land Rover Rocklin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Land Rover Rocklin. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

December 11, 2024

Dealership Rating
Employee Rating

My experience with Land Rover Rocklin was amazing. I walked in and someone quickly arrived to help/ guide me through the options. I genuinely was unsure about which car worked best for my family and I More

by FMORA219
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Khoury , Jackie Bohall

Dec 11, 2024

Land Rover Rocklin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jackie and our team met your expectations. Thank you again for choosing Land Rover Rocklin. We look forward to having you as one of our valued customers for many more years to come! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

November 09, 2024

Dealership Rating
Employee Rating

This was our 4th purchase from Niello Land Rover Rocklin. Taylor is a fantastic sales consultant and we will definitely be back for our next car. The service is always top notch. More

by DOCBROWN2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Khoury, Taylor Hicks

Nov 11, 2024

Land Rover Rocklin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

October 30, 2024

Dealership Rating
Employee Rating

Neil was very kind and helpful. He answered all of our questions thoroughly and even took time have a follow up call with us the next day to review some options and features on our More

by KRISTI4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Oldham

Oct 31, 2024

Land Rover Rocklin responded

Thank you for your business and this review. We're happy to hear Neil was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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