Austin Wellington

This was our 4th purchase from Niello Land Rover Rocklin. Taylor is a fantastic sales consultant and we will definitely be back for our next car. The service is always top notch. Taylor is a fantastic sales consultant and we will definitely be back for our next car. The service is always top notch. More

by DOCBROWN2012 Verified Customer Verified Customer

Report | Print

Neil was very kind and helpful. He answered all of our questions thoroughly and even took time have a follow up call with us the next day to review some options and features on our He answered all of our questions thoroughly and even took time have a follow up call with us the next day to review some options and features on our new Defender! More

by KRISTI4 Verified Customer Verified Customer

Report | Print

Taylor was fantastic to work with. Walked us through all of the features of the car. Got it in a week earlier than promised. Worked through two trade-ins with Austin and, after a li Walked us through all of the features of the car. Got it in a week earlier than promised. Worked through two trade-ins with Austin and, after a little back and forth, got pretty close to where we wanted to be. Worked with Eli to close it out. Got through it very quickly and, although we had no interest in any extended warranties or coverages, he was able to offer some pricing concessions which made them attractive. Al in all a great car buying experience! More

by RBRADLEY7 Verified Customer Verified Customer

Report | Print

Faxon was great. No pressure, very knowledgeable and zero pressure. Would definitely work with him again! No pressure, very knowledgeable and zero pressure. Would definitely work with him again! More

by rwaters4 Verified Customer Verified Customer

Report | Print

Austin Wellington deserves a review as he acted so professionally. He had to go to his manager to get further help and that’s a whole different story but as far as his part is considered, he is great professionally. He had to go to his manager to get further help and that’s a whole different story but as far as his part is considered, he is great at his job. He was patient enough, asked questions and even made notes. He should be the sales manager at this location, he totally deserves it More

Report | Print

I purchased a Range Rover Sport SE Dynamic P400. Richard was top-notch. He guided me through the buying process with clear communication and professionalism. Also took time to show me many of the ca Richard was top-notch. He guided me through the buying process with clear communication and professionalism. Also took time to show me many of the cars features to help me easily transition into my new vehicle. A++ experience with Richard and his team. More

by JRF42596 Verified Customer Verified Customer

Report | Print

Great service and understanding of my needs. Helped me with trading in another car I just bought when other dealers wouldn’t. Helped me with trading in another car I just bought when other dealers wouldn’t. More

by JMARTY550 Verified Customer Verified Customer

Report | Print

I usually don’t buy from dealerships and this trip reminded me why. It’s nothing personal to any of the salespeople or the managers. My issue is neillos policies. I understand and respect the sales p reminded me why. It’s nothing personal to any of the salespeople or the managers. My issue is neillos policies. I understand and respect the sales people for doing their jobs. Austin was very friendly and respectful and, although he was trying to sell us on extra things, he was simply doing his job as trained. We are told up front that you do not allow for negotiations, which I am fine with because the sticker price is fair. However, at the point of sale, you add roughly $5000 in “services” that aren’t included in the asking price or disclosed up until you agree on the price, by being added into the ‘final price’. Since you don’t allow for negotiations, the only direction the asking price goes, is up. It feels and is deceptive. It is unfortunate that customers are told, up front, that there is no negotiations allowed but they don’t tell you that they will be adding $5000 extra to this price by default. I wanted to buy a car, and was endlessly being sold on extra, overpriced stuff that I was not shopping for. After we thought we were done, the lender was also in sales mode and went from being friendly before the attempted sale, to robot mode as soon as he realized he wasn’t able to sell us yet another product. no more dealership purchases for me. On another note, Taylor is great, Friendly and helpful. He helped us get the things physically out of our trade in, saved a few items and brought items that we forgot to me. More

by EVINCULP Verified Customer Verified Customer

Report | Print

Very supportive and patient. The experience was positive. We have purchased six vehicles from the Niello group. Service and knowledge main reasons. The experience was positive. We have purchased six vehicles from the Niello group. Service and knowledge main reasons. More

by MURPHYNFL Verified Customer Verified Customer

Report | Print

Very professional, handled everything online and over the phone. From salesman to finance officer, they worked with my schedule as well as the 3hr time change. phone. From salesman to finance officer, they worked with my schedule as well as the 3hr time change. More

Report | Print