Austin Polcyn

The got me in and helped correct the issues i was having with my car. Was very prompt with all communications with my car. Was very prompt with all communications More

by SEANDAMPTZ3 Verified Customer Verified Customer

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Austin was courteous, knowledgeable, and professional. Zeigler Nissan has a great staff. Everyone is extremely nice. The party Zeigler Nissan has a great staff. Everyone is extremely nice. The party More

by GELMOREJR7 Verified Customer Verified Customer

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When you purchase a $65,000 vehicle, you expect the SUV to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the issues in a professional and timely manner. They should deliver the results correctly the first time around. Not on the sixth attempt like we encountered with Zeigler Nissan of Orland Park. Now they will blame their contractors (Gerber Collision) for this work, but at the end of the day it’s a direct reflection of Zeigler Nissan. They are a locally large dealership in the Chicagoland Area surely they can find a reputable contractor to do their work, but in our case they failed five times before getting the issue resolved. I have personally reached out to the Mr. Dan Basic the General Manager on multiple occasions and have not received a response to address my issues with the work performed with him personally. For a General Manager not to reach out to their customers after multiple request is quite the slap to the face and to his future customers. I had been in contact with his Service Director Brian Coster when the repairs were on the 3rd round of repairs and the Service Manger - Austin Polcyn was unable to manage the repairs in a timely fashion. My family and I gave everyone the benefit of the doubt to get these repairs done correctly. But month after month, repair after repair it started to go south. I felt as if I was a customer they just wanted to get rid of and pass their xxxxy work onto the customer. Is this a standard practice? Do they just hope for “good enough” or “almost close” to pass the buck onto the consumer. At the end of the day Integrity and Quality must not be wavered like Zeigler Nissan tried to get me to accept on multiple occasions. Their craftsmanship or lack there of had to pass through multiple layers of service and inspection before they would notify me the work was correct. I would then show up the dealership to receive my SUV, only to look the work over and deny it. This happened five times. How is this acceptable? I have given Dan Basic and his team every chance to make this right and they have done nothing but give me the keys back to my Armada and send me on my way. My family had to adjust our summer travel plans multiple times since we were without our primary vehicle throughout this ordeal. I will not endorse or recommend this dealership to anyone for any of type of Paint/Body repairs. As a Customer who has owned five different Nissan Models and two Infiniti’s over the years I will most definitely remember the service I received and look at other brands in the future. More

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My Salesman Keith and Ziegler Nissan dealership staff are some amazing people they all goes above and beyond their job to make sure their customers are satisfied with their purchase I would recommend th are some amazing people they all goes above and beyond their job to make sure their customers are satisfied with their purchase I would recommend them to anyone that’s looking for a excellent car at a reasonable price More

by dloretta800 Verified Customer Verified Customer

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Austin and Brian are an amazing management team together, it’s like they’re meant to be together. Adam the service advisor is too notch! it’s like they’re meant to be together. Adam the service advisor is too notch! More

by JDIGI.DIGIOVANNI Verified Customer Verified Customer

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AWESOME! !!! Excellent Customer Service skills. Works well with all of the team members at the dealership. !!! Excellent Customer Service skills. Works well with all of the team members at the dealership. More

by Pumpkin Verified Customer Verified Customer

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All work performed as expected, all staff members were polite and helpful. A great place to buy a car and have it serviced. polite and helpful. A great place to buy a car and have it serviced. More

by RICKDIBARTELO Verified Customer Verified Customer

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I had to have my car towed in, in the middle of July. Upon calling I had someone who was not helpful over the phone prior to bringing the car in. Once the care arrived he told me they would get started o Upon calling I had someone who was not helpful over the phone prior to bringing the car in. Once the care arrived he told me they would get started on reprogramming of my spare key since my prior keys were missing. I waited and wait following up multiple times only getting the run around. I finally went in after calling again on 07/08 to speak with the manager which Austin assisted. Kevin and Austin tried to pull up the status of the car and what they were waiting on, unsure of what happened with the previous service member and ticket number and transferred over the ticket to Kevin. Kevin was AMAZING, every time I have went into Nissan for any service needed he is always welcoming and explains everything in depth. I never leave with any questions, Kevin always checks what is covered under my warranty before calling to inform me what will be owed. I learned also about towing covered under my specific warranty that was NEVER once mentioned with the prior service person. I am so glad Kevin took over and would HIGHLY recommend going to him anytime you need any service with Nissan. Prior to working with Kevin with this back and forth issue I would never have returned to the Orland location, however now I couldn't recommend this location enough (if you get Kevin). Very happy with how much Kevin helped me. More

by GINAMARIEE5 Verified Customer Verified Customer

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Egerything was very very good. Thanks for your help. Very pleasend place and Staffs. Thank you Thanks for your help. Very pleasend place and Staffs. Thank you More

by krystyna.lenart Verified Customer Verified Customer

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They are the best when it comes to Dealing with the public they are just a great group of guys!!! public they are just a great group of guys!!! More

by LEEKELLY945 Verified Customer Verified Customer

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