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Austin Penman
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34 Reviews
34 Reviews
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34 Reviews of Austin Penman
November 22, 2024
I big shout out to Sarasota Lexus. I would highly recommend Sarasota Lexus. I went there interested in purchasing a car. I did not need a car, my 2016 RX350 was in perfect condition. I I would highly recommend Sarasota Lexus. I went there interested in purchasing a car. I did not need a car, my 2016 RX350 was in perfect condition. I went there to look and see if they could give me a good deal on a new car. They were able to get my numbers where I wanted them. I purchased a 2024 RX350 Premium and I love it. Austin was very knowledgeable and was great working with him on my purchase. Chuck was also awesome and professional when signing all the paperwork. Jenny set my car up with my phone and reviewed everything with me. Need to go back to get a 2nd lesson because it is overwhelming on everything that this car offers. It's amazing. This will be my 6 Lexus and as long as I continue to afford a Lexus I will not buy anything else. Never had any issues with any of them. Oh forgot Jaden, Jenny was not in and I spoke to a Jaden and he was able to help me over the phone to get my apps back on the screen. If you call with an issue they will get right back to you in a timely manner. More
by tmconley
Verified CustomerOther Employees Tagged: Chuck Johnson, Jenny Bethell, Justin Scherb, Jaden Shelburne
November 15, 2024
Austin needs to learn more about the vehicles he sells: he told us the RX350 we bought did NOT have a garage door opener even though it was listed as having that feature on the dealership’s website. We ha he told us the RX350 we bought did NOT have a garage door opener even though it was listed as having that feature on the dealership’s website. We had a 30 minute discussion about this and Austin was adamant that this car did NOT have the garage door opener, he could NOT install one on the car, and he refused to adjust the price for this feature NOT being one the car. However, Jaden the Technology Expert told us it DID have the garage door opener and he showed us where it is located on the car; Jaden was correct and we programmed the car to open our garage door. Jordan (the deal closer) didn’t ask us for any money to pay for the car —- we had to TELL him that we had not paid for the car. We could have walked right out the door and not paid a dime — but after we told Austin and Jordan we had NOT paid for the car, they produced the final accounting sheet and we wrote the check for the car. Amazing. Jaden was very patient, and he was an excellent teacher. GIVE HIM A RAISE.!! More
by aaronpowell7369
Other Employees Tagged: Christopher Lima, Django Bruce, Jaden Shelburne
October 21, 2024
Communicated well and responded to all my texts and messages. Very knowledgeable about the vehicle. The entire staff worked very hard to make the deal happen in the most convenient manner for me. Ev messages. Very knowledgeable about the vehicle. The entire staff worked very hard to make the deal happen in the most convenient manner for me. Everything was prepared so when I came to pick up the vehicle it was a quick, smooth transaction. Thanks to Jeff and Chuck for being so flexible. Even after the purchase of the vehicle Jeff checked in and made sure I am happy with my purchase and experience. Well done! More
by CrystalMadani
Other Employees Tagged: Chuck Johnson, Jeff Serensky
October 19, 2024
Austen told us the car did NOT have a universal garage door opener - even though the specs for this car on the dealership website clearly stated the car DID have it. We asked for one to be installed door opener - even though the specs for this car on the dealership website clearly stated the car DID have it. We asked for one to be installed or to have the price adjusted for the car NOT having it; Austen refused both requests. We bought the car anyway and when we got home we discovered the car DID indeed have a garage door opener and we have used it many times since then. Austen needs to learn more about the product he is selling. More
by rnolan3394
Other Employees Tagged: Christopher Lima, Jordan Kripas, Django Bruce
October 06, 2024
Wonderful group there. I love my new GX. I look forward to coming back in a few years to get my daughter a car there! I love my new GX. I look forward to coming back in a few years to get my daughter a car there! More
by joelaubacker
Other Employees Tagged: Jenny Bethell, Jordan Kripas, Justin Scherb
October 06, 2024
The best of the best of the best, from the first call through the entire process to leaving the dearlership from the lot, this is my Salesman, my Finance Person AND my dearlership! through the entire process to leaving the dearlership from the lot, this is my Salesman, my Finance Person AND my dearlership! More
by jmattamycfoundation
Other Employees Tagged: Kenny Clark
October 03, 2024
Love the new GX! Very nice and comfortable. Hope to come back in a few years to buy another car there! Very nice and comfortable. Hope to come back in a few years to buy another car there! More
by joelaubacker
Other Employees Tagged: Jenny Bethell, Jordan Kripas, Justin Scherb
September 15, 2024
Austin in excellent. The dealership needs a complete upgrade for a luxury firm. Also More convenient times for Complimentary washes needs to be offered. The dealership needs a complete upgrade for a luxury firm. Also More convenient times for Complimentary washes needs to be offered. More
by RSCHOFIELD3
September 02, 2024
Austin is very knowledgeable about all the vehicles and was a pleasure to work with. He kept me informed on my vehicle and the shipping and when it was delayed. He even came in on his day off since my car was a pleasure to work with. He kept me informed on my vehicle and the shipping and when it was delayed. He even came in on his day off since my car came in and I was able to get my car without having to wait for his next day to work. I'm loving my new GX550! More
by lizy328
Other Employees Tagged: Dean Serafine
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