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Austin Penman
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40 Reviews
40 Reviews
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40 Reviews of Austin Penman
January 19, 2025
Austin is an amazing salesperson. The entire process was very well orchestrated and quick. He also helped us after the purchase of our car. Looking forward to many years of servi The entire process was very well orchestrated and quick. He also helped us after the purchase of our car. Looking forward to many years of service at this dealership. More
by patriciabures
Verified CustomerOther Employees Tagged: Kenny Clark
January 05, 2025
Purchased a used 2022 Hyundai Palisade from out of state and Austin Penman made it an easy, stress-free process. He sent me walkthrough videos answering questions I wouldn't have even thought to ask had I b and Austin Penman made it an easy, stress-free process. He sent me walkthrough videos answering questions I wouldn't have even thought to ask had I been there in person, detailing everything about the vehicle inside and out. Worked with the shipping company to coordinate pickup of my vehicle and went above and beyond to get a chip in the windshield repaired that he hadn't noticed in the video. Excellent experience and would be happy to purchase from Austin again! More
by farsa624
January 04, 2025
I had previously purchased a vehicle from this dealership three years ago. Experience was reasonably good then, with an attentive staff and experienced sales department. This time around, it was a whole diff three years ago. Experience was reasonably good then, with an attentive staff and experienced sales department. This time around, it was a whole different ballgame, like night and day. Different management, all different staff and general demeanor across the board. Definitely not Lexus customer oriented, or savvy. The sales staff was also un-together, incompetent, repeatedly sending texts and emails having little to do with my original request. 2 Sales people and a Sales manager later, I ended up purchasing a new vehicle from another dealership altogether, one that was more direct, more honest, more business oriented. The type of mannered Lexus dealership I have repeatedly dealt with over the past 25 years. Avoid that place. More
by info@bodyworktherapeutics.com
Other Employees Tagged: Django Bruce
December 29, 2024
I did not care for the fact I gave Austin all the information to buy my lease out before coming into the dealership and it still took over three hours!!! The payoff was different when I went to sign information to buy my lease out before coming into the dealership and it still took over three hours!!! The payoff was different when I went to sign papers because they added another fee that I caught!!! Not cool!!!! More
by PENNYZUIDEMA
December 11, 2024
Excellent experience in all respects. From selection, working out the deal and financing. Fine car. From selection, working out the deal and financing. Fine car. More
by tappyt
Other Employees Tagged: Chuck Johnson, Lisa Rubendunst, Mark Brown
December 04, 2024
Everything was handled well. Disappointed that the car only had one key fob. Also the owners manual in the car was for a BMW and the car is a MINI! Austin did a great job of se Disappointed that the car only had one key fob. Also the owners manual in the car was for a BMW and the car is a MINI! Austin did a great job of securing a MINI owners manual. More
by sutt66
November 22, 2024
I big shout out to Sarasota Lexus. I would highly recommend Sarasota Lexus. I went there interested in purchasing a car. I did not need a car, my 2016 RX350 was in perfect condition. I I would highly recommend Sarasota Lexus. I went there interested in purchasing a car. I did not need a car, my 2016 RX350 was in perfect condition. I went there to look and see if they could give me a good deal on a new car. They were able to get my numbers where I wanted them. I purchased a 2024 RX350 Premium and I love it. Austin was very knowledgeable and was great working with him on my purchase. Chuck was also awesome and professional when signing all the paperwork. Jenny set my car up with my phone and reviewed everything with me. Need to go back to get a 2nd lesson because it is overwhelming on everything that this car offers. It's amazing. This will be my 6 Lexus and as long as I continue to afford a Lexus I will not buy anything else. Never had any issues with any of them. Oh forgot Jaden, Jenny was not in and I spoke to a Jaden and he was able to help me over the phone to get my apps back on the screen. If you call with an issue they will get right back to you in a timely manner. More
by tmconley
Other Employees Tagged: Chuck Johnson, Jaden Shelburne , Jenny Bethell, Justin Scherb
October 21, 2024
Communicated well and responded to all my texts and messages. Very knowledgeable about the vehicle. The entire staff worked very hard to make the deal happen in the most convenient manner for me. Ev messages. Very knowledgeable about the vehicle. The entire staff worked very hard to make the deal happen in the most convenient manner for me. Everything was prepared so when I came to pick up the vehicle it was a quick, smooth transaction. Thanks to Jeff and Chuck for being so flexible. Even after the purchase of the vehicle Jeff checked in and made sure I am happy with my purchase and experience. Well done! More
by CrystalMadani
Other Employees Tagged: Chuck Johnson, Jeff Serensky
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