Austin Mougel

Please read before you ever step foot in Mark Mazda of Scottsdale. I have bought several vehicles in my life and have never seen such a dealership as unorganized and unresponsive as this one. I'll be lea Scottsdale. I have bought several vehicles in my life and have never seen such a dealership as unorganized and unresponsive as this one. I'll be leaving my reviews wherever I can so that hopefully, others won't have to waste their personal time at this dealership. I contacted the dealership originally regarding a Dodge 2500 that looked really nice online. When I got there to see it, it was in pretty rough shape. especially for a vehicle that they were asking over 30k for. It had a dent in the back bumper, cigarette burns in the headliner and large stains and I believe paint on the seats. The bed was pretty worn and had garbage, drill bits and other debris littered throughout it. The dealership didn't even clean out the previous owners personal belongings that were still in the cab. I decided to look at a couple of different trucks but the dealership couldn't find the keys to the 2 I had chosen and it was getting late so I left and said I would return the next day. Upon my arrival the next day, they had the wrong vehicle listed for me to see and had to fix the paper work so that it listed the correct vehicle. I then spent over two hours in the dealership as they messed up and restarted the paperwork 3 times. Meanwhile the Manager walks up and congratulates me on a purchasing a vehicle that I hadn't even started the application for. While I was in the dealership waiting for them to figure out the correct vehicle and paperwork, I got emails from another manager saying that he was available for any questions I may have on the original vehicle that I had seen the day before and wasn't even trying to buy. I responded but never heard anything back. After I left the dealership without purchasing anything, I received the same exact email from him but this time it listed the new vehicle that I was looking at. This dealership is completely disorganized and the two people I dealt with in management were not personable and barely even friendly. I felt like I was just another number to them. I only hope my bad experience will keep some from wasting their valuable time. This dealership definitely doesn't care about customer service and the management doesn't even show any personable care or value for its customers. If you do end up going there, I hope you wont have to deal with the management staff that I had to deal with and they find the keys and the correct vehicle that you are actually inquiring about. One last thing, check the paperwork and make sure your getting the vehicle you actually looked at. More

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Very good experience! Austin is easy to work with and got me through the process quickly! Austin is easy to work with and got me through the process quickly! More

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Beyond amazing and genuine people with the greatest customer service. Went above and beyond for me and my deal. customer service. Went above and beyond for me and my deal. More

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Very helpful and made the buy process easy. Followed up with details and making sure everything was good Followed up with details and making sure everything was good More

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Great experience working with Austin Mougel, Adam, Danielle and Kyle this weekend. Appreciate the time they spent with me to find the right vehicle and right deal! What a great group of folks! Glad Danielle and Kyle this weekend. Appreciate the time they spent with me to find the right vehicle and right deal! What a great group of folks! Glad to be part of the Mark Mazda family! More

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The dealership is well set up with many different buying options. Service is fast and friendly, without any pressure. They want to help you find the vehicle that best meets your needs and budget and we appr options. Service is fast and friendly, without any pressure. They want to help you find the vehicle that best meets your needs and budget and we appreciated their approach to helping us do just that. More

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Clean dealership and honest. Austin Mougel and the staff were very professional and upfront throughout the entire process. Definitely coming back! Austin Mougel and the staff were very professional and upfront throughout the entire process. Definitely coming back! More

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Austin (Molesky) helped me secure a good deal for a CX-5 when I was close to needing a car replacement. He was friendly, professional, and very pleasant to work with in test driving and in the negotiation p when I was close to needing a car replacement. He was friendly, professional, and very pleasant to work with in test driving and in the negotiation process. More

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Austin and Kevin were honest and provided a great experience. There was no hard sell experience. There was no hard sell More

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Austin did a great job along with Adam and Kevin. My husband and I purchased a CX5 and we both love it. Thanks for being so Amazing. My husband and I purchased a CX5 and we both love it. Thanks for being so Amazing. More

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