Austin Macy

Went in the other day for a specific car, sticker physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the way back home. Started working a deal right away as soon as I got home less than 2 hours later by texting the salesman and the price magically jumped to $26,411. Absolute scam dealer. All the salesman kept saying was that market prices change, that their car was the best, and asked how we could move forward with the sale. The car had an accident on carfax, a windshield that needed replacing, and a scuffed up rear bumper. Mind you, this thing is ONE year old. Long story short, found the same vehicle (Year, Make, Model and Trim) just 100 miles away from them and went the next day and purchased it. Clean Carfax, 11,000 LESS miles, no problems to the body, and a perfect windshield. OH, and the 2nd dealer gave me the discount I requested, AND gave me top dollar for my trade too. Russ Darrow wouldn't even give me $100 off the price......Shop elsewhere folks. This place is the equivalent to a slumlord for those of you who rent. Watch the episode of Seinfeld called "The Dealership," as this is what you can expect at this place. More

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Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. including the people in sales, financing, and service. Good experience overall. More

by DENISEMURIE52 Verified Customer Verified Customer

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Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went nice and smooth as I like! Can’t be any happier! Had a wonderful experience with service staff also. Thank you Russ Darrow! More

by JOANA Verified Customer Verified Customer

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We got fast and friendly service! We were impressed! We appreciated the personalized service we received. We were impressed! We appreciated the personalized service we received. More

by STACI.MEITNER Verified Customer Verified Customer

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