Austin Chamness

Process was quick and easy. Staff remained respectful and polite throughout the process and listened to what we had to say and did their best help us out. Best experience we’ve Staff remained respectful and polite throughout the process and listened to what we had to say and did their best help us out. Best experience we’ve had in a dealership especially in finance. More

by thomas.funk515 Verified Customer Verified Customer

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The people are pretty nice and friendly, they do swarm you as soon as you get there which can be annoying but that's just like most dealerships. I actually enjoyed my car buying experience until the next you as soon as you get there which can be annoying but that's just like most dealerships. I actually enjoyed my car buying experience until the next day. I was told all about the towing and payload of my new truck, and although I'm a little dumb for not checking, it has no hitch which literally makes it so I can not tow at all so I'm annoyed that I was told all the information about how good my truck could tow only to find out there's no way I can tow without going back and getting a hitch put on. Also, they give you good prices online, but do not show the actual true price so it really felt like I was getting scammed the whole time. I paid more than I anticipated by a lot and am missing things I would have liked to have put on since I was buying a new vehicle. (Floor liners, bed cover, hitch, black Chevy emblem, black tailgate lettering). It just felt like I was rushed and pushed through the whole process because I wanted the truck without anyone ever asking me what I wanted on the truck. Overall nice and friendly just felt like they lacked the friendliness and intent to make me feel good about my purchase. I also was annoyed when I was trading in my vehicle, but was not ready to have it taken away yet and there was 5 guys huddled around my car trying to take it away. Also my finance manager was very funny but openly smoked in front of me and made it feel like a very shady purchase and environment. More

by Anonymous Mouse Verified Customer Verified Customer

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The buying process was Fast and easy i will say if the dealership is going to install wheel locks on every car the customer should not have to pay for them if they dont want them dealership is going to install wheel locks on every car the customer should not have to pay for them if they dont want them More

by derricktmcconnell Verified Customer Verified Customer

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It was a easy car buying experience got the car that i was looking at got the financing i wanted in and out in 2 hours was looking at got the financing i wanted in and out in 2 hours More

by derricktmcconnell Verified Customer Verified Customer

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No hassle. The price was exactly what we had talked about. No add ons. Will buy my next Chevy from them. The price was exactly what we had talked about. No add ons. Will buy my next Chevy from them. More

by gruntz03 Verified Customer Verified Customer

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They were very good to me. They were very professional. The sales manager know what he was doing, and I was so impressed with them. They were very professional. The sales manager know what he was doing, and I was so impressed with them. More

by AFRIFA.ALEX Verified Customer Verified Customer

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My family and I recently visited this dealership to purchase a Tahoe RST. We spent several hours working with the sales team and believed we had successfully negotiated a deal that fit our budget. Thro purchase a Tahoe RST. We spent several hours working with the sales team and believed we had successfully negotiated a deal that fit our budget. Throughout the process, I repeatedly emphasized that our monthly payment was the most important factor and asked multiple times for confirmation that we were within our agreed-upon budget. Based on those assurances, we emptied our trade-in vehicle, removed our license plates, and authorized a credit inquiry. Unfortunately, once we entered the finance office, we learned that the actual payment was approximately $150 per month higher than what had been agreed upon. We were then told that the salesperson had miscalculated both the payment and the required down payment. While the salesperson apologized, there was no meaningful effort to honor the numbers we were given or find a reasonable solution. The manager never checked on us while we were leaving, never called to follow up etc. What made the experience even more frustrating was that our concerns about staying within budget were repeatedly minimized during the process. We were told that extending the loan term would solve the issue and heard comments suggesting that "$20 here" or "$50 there" wasn't a big deal. For many families, including ours, every dollar matters. In the end, we walked away from the deal feeling that our time had been wasted, our credit had been affected unnecessarily, and our family's financial concerns had not been taken seriously. Buying a vehicle is a major decision, and we expected honesty, accuracy, and transparency. Instead, we left feeling like just another sales opportunity rather than valued customers. This was an extremely disappointing and embarrassing experience to go through with my family. I hope management takes steps to improve communication, transparency, and respect for customers' budgets in the future. I have reached out to their corporate office without any response. More

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Clean, friendly staff, no pressure to buy. Had what I wanted to buy and let me test drive Had what I wanted to buy and let me test drive More

by SHAWNMCCARTNEY27 Verified Customer Verified Customer

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Great customer service nobody was too pushy. Understood my needs and made it happen. I would definitely recommend coming here for your next car. Understood my needs and made it happen. I would definitely recommend coming here for your next car. More

by GREATNESSJR06 Verified Customer Verified Customer

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I have a good experience finding the car i was looking for. Everyone was helpful and professional for. Everyone was helpful and professional More

by airephimphanh Verified Customer Verified Customer

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