

180 Reviews
Write a Review180 Reviews of Austin Carr
April 18, 2025
Service was prompt and easy. The technician provided video of their movements and verbal commentary as they went along. Customer service kept me informed. Can't ask for more than The technician provided video of their movements and verbal commentary as they went along. Customer service kept me informed. Can't ask for more than that. Nice job! More
April 13, 2025
Austin Carr was very professional. He accurately estimated the real time necessary to complete recall work. He arranged for Uber to return me home to wait and had my Uber ride ready He accurately estimated the real time necessary to complete recall work. He arranged for Uber to return me home to wait and had my Uber ride ready when Grand Highlander was nearing completion. He explain work performed and got me quickly on my way. More
April 08, 2025
My service rep Austin Carr was great, 5 stars. The 4-stars 'overall' rating is just a statement on how far things have fallen with what used to be standout customer perks. Namely, the upstairs c The 4-stars 'overall' rating is just a statement on how far things have fallen with what used to be standout customer perks. Namely, the upstairs customer lounge is gone, replaced with an employee break room. Second, a 3% surcharge is applied to all service paid for with a credit card. It makes the effort to stick with the dealership for all service work (paying the higher prices for dealer-caliber work) not much worth it anymore; might as well go to the local repair shop down the street. More
April 06, 2025
I was prepared to wait there like I always do figuring an oil change should be about an hour, but you guys were at least an hour and a half to two hours behind schedule. So Austin was kind enough to offer me oil change should be about an hour, but you guys were at least an hour and a half to two hours behind schedule. So Austin was kind enough to offer me an Uber ride home and then one back as well, which definitely helped me as I had plumber coming to the house. More
April 04, 2025
3hours of waiting even if I have appoinment so appoinment is nothing cause of waiting appoinment is nothing cause of waiting More
Other Employees Tagged: Austin Venters, Ashley Allington
April 03, 2025
Pretty good dealership. I use them for all my servicing of my truck. I really like the waiting area as well. One downside I noticed is not getting a wash after servicing. I I use them for all my servicing of my truck. I really like the waiting area as well. One downside I noticed is not getting a wash after servicing. I guess that would depend on what service your received that day. Other than that I’m pleased. More
Other Employees Tagged: Brandon Alvarado, Norman Vassell, JC Collins
April 01, 2025
Good customer service and very attentive in the service center. I appreciate the reminders for service but they can be excessive with the follow up calls. center. I appreciate the reminders for service but they can be excessive with the follow up calls. More
Other Employees Tagged: JC Collins
March 29, 2025
Great service Friendly personnel Clean bathrooms Knowledgeable staff Good in a out time Good hours bathrooms Knowledgeable staff Good in a out time Good hours More
Other Employees Tagged: Bryan Roberts, Gian Llamas
