Austin Berkes

This site went above and beyond with customer service and making buying a car the most comfortable and welcoming experience. We can not wait to be their long time customers. making buying a car the most comfortable and welcoming experience. We can not wait to be their long time customers. More

Report | Print

Friendly service. Timely and easy to schedule. Free car wash is a bonus. Thank you. Timely and easy to schedule. Free car wash is a bonus. Thank you. More

Report | Print

Amazing service, amazing sales team! I’ve been going to Lithia VW for a long time and they always take care of me. I’ve been going to Lithia VW for a long time and they always take care of me. More

Report | Print

I needed to get a second key made for my car actually my new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. More

by LITHIA0 Verified Customer Verified Customer

Report | Print

I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable. More

by mdantuono Verified Customer Verified Customer

Report | Print

Brian Braak from Lithia of Des Moines did an amazing job like always to find me a new car when I need it. Thank you so much like always to find me a new car when I need it. Thank you so much More

by Monkeydoo1998 Verified Customer Verified Customer

Report | Print

Excellent service from Linda C. and Johnny R. The video was a nice touch. These two went above and beyond. The only area for improvement I identified was a lack of service when my h and Johnny R. The video was a nice touch. These two went above and beyond. The only area for improvement I identified was a lack of service when my husband and father dropped off my vehicle. Luckily Linda C. Saved the day and took notice of them. Several attempts were made by my husband to be helped my the others who were working that day. Apparently a couple younger guys were quite rude and not helpful at all. Then Linda jumped in and helped! Great job Linda! More

by j.essica_nicole Verified Customer Verified Customer

Report | Print

Very friendly employees and very helpful. The service is excellent. Thank you so very much excellent. Thank you so very much More

by janettexs Verified Customer Verified Customer

Report | Print

Was a wonderful place to work with! The car buying process was super easy and although we had a hiccup pretty smooth! Definitely recommend this place! process was super easy and although we had a hiccup pretty smooth! Definitely recommend this place! More

Report | Print

These guys are great! I’ve had dealings with several members of Lithia’s team from sales and service to finance and GM. The first car I bought from Lithia was about 6 years ago and was a used GTI. After members of Lithia’s team from sales and service to finance and GM. The first car I bought from Lithia was about 6 years ago and was a used GTI. After 5 months of ownership, it needed a major repair. I was very frustrated, but the team at Lithia got me into a brand new ride the next day and made things right. The start of this situation could have ensured that I would never do business with them again, but the way they handled it is the reason that my wife and I have bought 4 cars from Lithia since then. I bought a Golf wagon 6 weeks ago and my wife, Beth, bought a Tiguan today. I am in food sales and frequently reference Lithia whenever I describe how to properly deal with customer service issues. Chris Woodard has now sold us 3 cars and he is great to work with, as are Dwane and McKenzie in finance and Solomon the sales manager, but Chris is our go-to now and if you are in the market for a sweet ride, I would recommend asking for him by name. We really like Volkswagens, but the treatment we receive from Lithia is what keeps us coming back. Again, ask for Chris Woodard. He’s the man! More

Report | Print