Easy to work with, transparent, in and out in less than
an hour with my new car.
an hour with my new car.
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by lukepenny1993
Verified Customer
Verified Customer
Apr 04, 2025 -
Norm Reeves Genesis of Irving responded
This is lovely feedback! Thank you for sharing your thoughts and letting us know how our team met your needs. It means a lot to us, and we'll be here when you're ready for your next upgrade or to schedule maintenance.
Fast service ,
I really appreciate it thank you very
much..
I am looking forward to for next service
much..
I am looking forward to for next service
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by annk0
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2025 -
Norm Reeves Genesis of Irving responded
We're looking forward to it, too! Thank you for the 5 stars and kind words. It's great to know we hit the mark, and we hope you'll check out our service specials next time.
UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN
THE SERVICE CENTER
THE SERVICE CENTER
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by LESTEROG2
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Norm Reeves Genesis of Irving responded
Thank you for sharing this 5-star feedback with us! We want nothing more than to deliver excellent service to our customers, and we hope every visitor gets the same level of care you received. Looking forward to your next visit!
No problem with this service But I was set up for a loner
They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them
They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back
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by robertzjohnson
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2025 -
Norm Reeves Genesis of Irving responded
Thank you for sharing your feedback, Robert. We understand how frustrating delays can be and do apologize for any inconvenience. Please reach out to Ken Demarest at ken.demarest@normreeves.com so we can further discuss your concerns and work towards a resolution.
Great service and quality management.
Finance was a breeze with excellent communication and no surprises.
Finance was a breeze with excellent communication and no surprises.
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by JonKerri
Verified Customer
Verified Customer
Mar 10, 2025 -
Norm Reeves Genesis of Irving responded
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services. It's also wonderful to know that our finance process was smooth and transparent for you. Providing excellent communication and a hassle-free experience is always our goal, and we're glad we could deliver that for you. We look forward to serving you again in the future!
Worst customer service ever, I never received a call back
regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to th
regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to the car was lost for 2 months something I never knew, I asked for documents to be sent to a certain tag agency in Oklahoma, and they sent it to the tag agency they wanted to send it to. I never received the tag. Business seems totally unorganized.
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by KBAI9
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2025 -
Norm Reeves Genesis of Irving responded
Thank you for letting us know about your experience. We’re taking your feedback seriously and will review what happened with the tags for your car. In the meantime, we’d appreciate the opportunity to make this right—please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com as soon as possible.
I have bought multiple cars from this dealership.
Sales and service have always been exceptional
Sales and service have always been exceptional
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by mgrambush
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2025 -
Norm Reeves Genesis of Irving responded
We appreciate you giving us your business more than once! Since we value you as a customer, we'd like to know what else we can do to provide you with a five-star experience. Thank you!
The phone experience to schedule was terrible.
Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful.
Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful.
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by bt961
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2025 -
Norm Reeves Genesis of Irving responded
We appreciate the five-star review and also appreciate your feedback on your challenges with the phone scheduling! We will look into this issue to see what could be done better. Have you tried our online scheduling? You may prefer this method instead. Thanks for letting us know about your experience, and we're relieved that you had a good experience overall!
Norm was dry courteous and friendly.
Explained all the service options. And allowed me choose.
Explained all the service options. And allowed me choose.
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by merchantma
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2025 -
Norm Reeves Genesis of Irving responded
The choice is yours when it comes to service! We want our customers to understand their options and pick what's best for their car and wallet. We appreciate you pointing this out, and hope that we can support you in servicing your Genesis. Thank you!
If i can sum it up, wow!
Excellent all around, from my sales lady Amanda England to all, the other staff!! Thank u for a pleasant experience ❤️
Excellent all around, from my sales lady Amanda England to all, the other staff!! Thank u for a pleasant experience ❤️
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by lydiavford
Verified Customer
Verified Customer
Feb 24, 2025 -
Norm Reeves Genesis of Irving responded
Congratulations on your new-to-you Genesis, Lydia! We're so thrilled that we wowed you with our car-buying process. It sounds like Amanda provided a high level of guidance to you, and we're happy. Thanks so much for giving us your business! See you at your first service appointment!
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