Ashlynn Van Hees | Page 8

Mall of Georgia Ford responded

Thank you for your kind words about the service you received! We’re thrilled to hear that our team was able to help you purchase your truck efficiently and quickly. Our goal is to provide fast and effective service, ensuring that every customer has a hassle-free experience. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing us for your automotive needs. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help you with all your vehicle needs!

Mall of Georgia Ford responded

We are thrilled to hear that Patrick did a great job in helping you find the truck you love. It's wonderful that the process was smooth and easy, as we strive to ensure that every interaction with our customers is efficient and satisfying. Patrick's dedication to providing exceptional service is truly valued, and we appreciate your kind words about his efforts. We're glad that we could meet your expectations and help you find the perfect vehicle. Thank you for choosing us, and we look forward to serving you again in the future.

Mall of Georgia Ford responded

It's wonderful to hear that you've always been satisfied with the service received from Mall of Georgia Ford. Their promptness and transparency in repairs are truly commendable, as these qualities are essential for building trust and ensuring customer satisfaction. At Mall of Georgia Ford, they pride themselves on providing exceptional service, using genuine Ford parts, and offering a range of amenities to make your experience comfortable and convenient. Their commitment to customer satisfaction is evident in their efforts to maintain a high level of service quality, which aligns with your positive experience. Thank you for choosing Mall of Georgia Ford for your automotive needs, and we're glad to hear that their service has consistently met your expectations.

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're thrilled to hear that our team made your visit smooth and efficient, both in sales and finance. Providing a quick and hassle-free process is something we strive for, and it's great to know we delivered on that for you. We appreciate your kind words and thank you for choosing us. We look forward to assisting you again in the future!

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our team took the time to ensure you were completely comfortable with your purchase. Your satisfaction is our priority, and we’re so happy we could provide that for you. If you need anything else, don’t hesitate to reach out!

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!