Ashlynn Van Hees | Page 8

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're thrilled to hear that our team made your visit smooth and efficient, both in sales and finance. Providing a quick and hassle-free process is something we strive for, and it's great to know we delivered on that for you. We appreciate your kind words and thank you for choosing us. We look forward to assisting you again in the future!

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our team took the time to ensure you were completely comfortable with your purchase. Your satisfaction is our priority, and we’re so happy we could provide that for you. If you need anything else, don’t hesitate to reach out!

Mall of Georgia Ford responded

Thank you for your thoughtful review! We're glad to hear that you had a positive experience with our team, from the service department to the checkout counter. We pride ourselves on professionalism and excellent customer service, and we appreciate your recognition. We look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that Ashlynn provided professional, attentive service and helped you find the perfect 2025 Ford Explorer. It’s wonderful to know that she made your purchase experience enjoyable. We appreciate your feedback and are so happy that you're pleased with your new vehicle!

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a great experience overall and that Donnie was helpful. Please feel free to reach out to us directly if you'd like to discuss your experience further. Your satisfaction is very important to us, and we’ll work to ensure all aspects of your experience are improved moving forward.