Ashlynn Van Hees | Page 16

Excellent service and very easy to work with. I would recommend using Mall of Ga Ford for your next purchase. I would recommend using Mall of Ga Ford for your next purchase. More

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Service team excellent! Sales team 0 they seemed uninterested and left myself and another customer waiting over 20 min I finally left. This is the second time this has hap Sales team 0 they seemed uninterested and left myself and another customer waiting over 20 min I finally left. This is the second time this has happened. I am in the market however your sales team needs training. Last time same thing he said he would get a key and came back with another trucks key I didn't want to see. We waited in the heat over 20 min just to see a truck I did not want to see. The lady at the front was friendly but said she only answers the phone when asked if you had a show room. I love Ford! When it comes to buying I would visit another Ford for buying and you guys for service. More

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The finance department is amazing. Joshua my sales guy was great and when he couldn’t be there I had another person helping me. They were very communicative. Joshua my sales guy was great and when he couldn’t be there I had another person helping me. They were very communicative. More

by RBLACKBURN2003 Verified Customer Verified Customer

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just now NEW I recently purchased a used 2021 X5 with 48k miles (paid over $40k). As soon as I took the delivery, I felt strong vibration on the steering wheel and chasis (when braking). I took the car t 48k miles (paid over $40k). As soon as I took the delivery, I felt strong vibration on the steering wheel and chasis (when braking). I took the car to two different shops and I was told that both front and rear rotors were lipped, so they need to be replaced. I called Mall of Georgia Ford (talked with 2 sales managers) to see if they could contribute to the cost of the repair (paying for parts or labor) and I was turned down. It is sad to see they don't stand behind what they are selling. Note: The car had a few other problems but I knew them before I purchased them More

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Matt Knuckles and Sterling Oliver were true MVPs during my situation. Great people to work with, got my situation under control by going above and beyond. Great customer service! my situation. Great people to work with, got my situation under control by going above and beyond. Great customer service! More

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