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Ashlynn Heufelder
Refer Me
Ashlynn Heufelder
Service Advisor
Mandal Chrysler Dodge Jeep Ram
11289 Mandal Pkwy
D'Iberville, MS 39540
13 Reviews
13 Reviews
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13 Reviews of Ashlynn Heufelder
Verified Customer
November 07, 2024
Although I like the having no appointment option, this visit did not meet the expectations of past experiences at the Jeep dealership. This visit truly left me with feelings of substantial disappointment visit did not meet the expectations of past experiences at the Jeep dealership. This visit truly left me with feelings of substantial disappointment after driving for 45 minutes. Upon arrival, I waited about 10 minutes in my vehicle before being approached. While theoretically, this does not seem like a long time, start a timer, and your opinion may change. After 1 hour of waiting for service, I was informed the vehicle had not been moved because they did not have the keys. This was quite frustrating because the check-in person never asked when I arrived. About 45 minutes later I received a notification that the vehicle was ready and final touches were being made. About 15 minutes after that, I checked for an estimated completion time and was informed the oil was not on the premises. I waited another 30 minutes before the job was completed. However, when I left the premises I noticed that the oil sticker had been changed to return for next service 4/2025 or 28,000 miles. Yet, I am already at 29,579 miles. So throw the whole pay attention to detail out the window. Also, as I arrived at work the following day, the add washer fluid light illuminated. I've never taken a vehicle for an oil change and the fluids were not topped off. This entire visit gave me a feeling of nonimportance. Servicing my vehicle was not a priority during this visit. More
by paulariversrn
November 03, 2024
Updated Review: Parts departments reached out to apologized for the mix-up and honored the original quote that was provided - will receive refund. Kudos to the Part Department! Pros: Good tires p apologized for the mix-up and honored the original quote that was provided - will receive refund. Kudos to the Part Department! Pros: Good tires promo. Correct their mistakes in a timely manner. Cons: Lack of collaboration between departments. Didn't give quote before service is preformed. Lack of attention to details. Drop off my jeep for four tires replacement, but found out during my service appointment that the service and parts departments did not collaborate to order the tires ahead of time. My service department agent had to order the tires same day with overnight shipment, but did not tell me the cost of the tires before putting the order. I was expecting my original quote when I spoke with the parts department a week before my appointment service of $285 per tire. However, at the cash register, it costed $435 per tire. I was shocked! I was expecting my grand total to be around $1400, but I was surprised with grand total of almost $2000. Also, the tires' pressure were above 10 psi, which I had to adjust before driving home. I would not recommend going here for large work order. More
by Jeep801
Other Employees Tagged: Josh Beaugez, Sam Collison
October 28, 2024
I love this dealership. The personnel are friendly and they always fix my issues really quickly. The personnel are friendly and they always fix my issues really quickly. More
by jessica
Other Employees Tagged: Andrew Barry, Brandon Gary, Heather Harvey, Tony Tisdale
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