Ashley Young
Ashley Young at Serra Trussville Kia
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Ashley Young

Customer Relations Specialist

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.5
91 Reviews
4.5

91 Reviews

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91 Reviews of Ashley Young

October 07, 2024

Dealership Rating
Employee Rating

They should not sale used cars if they are not ready to be drove. Brakes, rotors and tires were said to be new but wasn’t replaced until car was taken back the day after purchase for other reasons. Warning More

by kateriajackson855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2024

Serra Trussville Kia responded

We sold the car while it was waiting on parts to be put on. The customer knew she had to bring it back to have the parts put on (these were not safety issue parts). When the customer brought the car back to get parts put on, the headlight went out. We replaced the headlight and then after the customer taking delivery of the vehicle a trim piece had broken off. We got her to bring the car back in and we fixed the trim piece. When she came in the last time she was cussing everyone and making a scene. We tried to do the right thing by fixing the issues at our expense and we also put customer in a loaner vehicle. We know this was an inconvenience, however the customer was aware of the parts issue when she purchased the vehicle. The other items happened simultaneously after the purchase and there was no way in which to anticipate these items even under our used car inspection.

Oct 29, 2024

kateriajackson855 responded

This is how you make your money, so I expected this response. I drove to the lot and I couldn’t drive the vehicle home, it was delivered to my home by my salesman and another guy. If I had known the issues I could waited to take delivery and you could have offered a loaner car, like I see in soo many of your other reviews (which you end up doing but the issue still wasn’t fixed). I guess you want your customers to be so hard up for a car they will take a vehicle with a head light blown, which DEFINITELY A SAFETY HAZARD and with warnings light on? Just to confirm you DO sale cars, and let customers drive off the lot, knowing the car needs headlights, brakes, rotors tires, and a oil change with warning lights, (Carfax was updated for those services after vehicle was purchased) and/or you just Gorilla glue parts to fail later??? BUYER BEWARE!!!!! Some integrity. And correction I did not “cuss” everyone out. It was only the service department manager. After returning 5 times, almost every Friday (my off day) since I purchased the vehicle.. That day I was told it would take an hour maybe two to fix, I had been waiting, in the lobby for 5 hrs. When I did finally say something I was told by 2 different associates that the car was done but the manager was looking to make sure it was fixed which took an additional 45mins. No response needed. You confirmed everything I originally stated! Thank You!

Oct 29, 2024

kateriajackson855 responded

Please see detailed review with photos on Google. https://g.co/kgs/QqCgr8w

May 24, 2024

Dealership Rating
Employee Rating

Clean, friendly, prompt, hassle free customer service. Everyone is helpful and answers any and all questions. This is my 2nd purchase from this dealership. I will come back again when and if I decide to g More

by mcoots73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 26, 2024

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It was a great experience. All of the sales people were very kind and helped me as much as they possibly could! More

by xavier guy
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

April 24, 2024

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I have had 4 cars with y’all and would never trade anywhere else !! Isaiah was my first car salesman and I just loved how he treated me and the car he sold me THE last three cars traded AND Johnathan More

by Kathleen G
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes

January 06, 2024

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Greg was outstanding and very honest. He went out of his way to make sure I got the vechile I was looking for. No pressure from any of the team to purchase just any car. More

by dalton837
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Greg Nims

November 24, 2023

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Employee Rating

We had some disagreements but the General Mgr. Saved the deal and he is the one that we want to compliment.Jerry is his name !! More

by lwatsontwf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, James Myrick, Jerry Ledbetter, Abdul Mughal , Kristy Laster, Jerry …. Gen Mgr

October 21, 2023

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Employee Rating

We told him exactly what we wanted, and they were able to capitalize, making sure that they handled the banks in such a way they got us the deal that we needed especially with the hard times that we’re going More

by blyssdesiree15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Darren Adams, Abdul Mughal , Sha Iftekhar, David Price

October 21, 2023

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Employee Rating

Great Customer Service very easy to work with They took the time to get my car the day I bought it More

by mmolloy33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 05, 2023

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Employee Rating

Everybody was awesome, polite and professional. The process was easy from start to finish. The sales person and also the manager were able to explain everything in detail. More

by raenicole07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Lisa Neely, Johnathan Jimenez, Darren Adams , David Price, Payden Sewell, Kristy, Jerry

October 04, 2023

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Employee Rating

Great experience! Salespeople were incredibly easy to work with. The transport was timely. And price was excellent. More

by charleyparvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Lisa Neely, Johnathan Jimenez, Darren Adams , David Price, Payden Sewell, James Myrick

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