Ashley Wirz

The worst dealership experience I’ve ever had. I know now that I should have gotten everything in writing. Prior to this visit I had taken my 2020 3500 truck in for its first oil change and tire r I know now that I should have gotten everything in writing. Prior to this visit I had taken my 2020 3500 truck in for its first oil change and tire rotation. We had driven the truck home to rockport. A few days later, my husband left Rockport to go to Kerrville. He had been driving at about 75 mph and noticed a thumping sound upon arrival in Pleasanton , he thought maybe he had a flat so he pulled over to check his tires, and discovered that only one lug nut was holding one set his dually tires. This could have cost my husband his life. I believe in giving everyone a second chance so when we had a sensor malfunction, we took it to the dealer before the warranty expired. We were told that the part would be ordered, and installed at a later date as the dealer was busy with recalls. When they notified us that the part was in to fix the truck. We took our truck in on October 3 they acted like they didn’t know what was going on and had no idea about the part being ordered. So they wanted to charge me over 500 dollars for the repair which I declined as it should have covered if they had ordered the part like they said they would. So I decided to take my truck elsewhere but they would only let me have it if I paid 193 dollars for a diagnostic test that had already been done prior to our returning to the dealership. So I very seldom use the word never but I will never use this dealership or their service department ever again. We will be taking all our vehicles elsewhere for any future service required More

by NOMAIL10 Verified Customer Verified Customer

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Ashley is very kind and helpful, and I enjoy working with him when I bring my car in gor service. him when I bring my car in gor service. More

by JBALSER Verified Customer Verified Customer

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Very professional service and kept us informed on the status of our truck Thanks Thanks status of our truck Thanks Thanks More

by txoledude Verified Customer Verified Customer

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Brought truck back due to electronic updates not performing. Truck was taken back an updates brought up to date quickly very short wait. performing. Truck was taken back an updates brought up to date quickly very short wait. More

by jdsavage2130 Verified Customer Verified Customer

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Mr Wirz is a pleasure to deal with, always helpful and knowledgeable and friendly and professional knowledgeable and friendly and professional More

by Cubbie268 Verified Customer Verified Customer

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I like taking my car to Aransas Auto Plex . They are very friendly and convenient. They work around your schedule.Thanks They are very friendly and convenient. They work around your schedule.Thanks More

by Elva Verified Customer Verified Customer

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slow no just looking right now what do you want? All I did was get an oil change. All I did was get an oil change. More

by donnarubylanier Verified Customer Verified Customer

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The car repair went well. It was surprisingly fast, very pleased. Everyone I communicated with was friendly and always smiled, felt at home there It was surprisingly fast, very pleased. Everyone I communicated with was friendly and always smiled, felt at home there More

by DABADOO Verified Customer Verified Customer

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always fast good service and convinient bes service place ive been good good good good ive been good good good good More

by freebird3315 Verified Customer Verified Customer

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I received excellent treatment on all aspects of service from this dealership. I'll be glad to return for my next service need. from this dealership. I'll be glad to return for my next service need. More

by Wto Verified Customer Verified Customer

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