Ashley Richards

Excellent customer service, a very smooth purchase experience. We’d definitely come back again for a future purchase. experience. We’d definitely come back again for a future purchase. More

Report | Print

Great experience with buying my first Subaru! I already knew what vehicle I wanted and sales consultant Moussa Sirleaf simplified the process of trading in my old car and purchasing my new vehic I already knew what vehicle I wanted and sales consultant Moussa Sirleaf simplified the process of trading in my old car and purchasing my new vehicle. It was a pleasure to work with Moussa Sirleaf. The particular vehicle I wanted was not on the dealership’s lot inventory, but sales manager Paris Tato made calls to several other dealerships and finally located the vehicle I was after. I’m grateful to Paris for his extra efforts involved. My thanks to everyone at Catonsville Heritage Subaru, I highly recommend this dealership to all. More

Report | Print

Heritage was great. Went in to test drive some used Foresters and walked out with a new 2025. Paris and Nick worked with me to find a way to make the numbers work out. Went in to test drive some used Foresters and walked out with a new 2025. Paris and Nick worked with me to find a way to make the numbers work out. More

Report | Print

The service I received from the entire team at Heritage Subaru was awesome. Moussa my salesman was knowledge of the vehicles. Ashley in finance got the financing to where I needed it to be and the process Subaru was awesome. Moussa my salesman was knowledge of the vehicles. Ashley in finance got the financing to where I needed it to be and the process was simple. More

Report | Print

Efficient and kept to their word. Easily available if I had any questions. Went out of their way to make delivery convenient for me. Easily available if I had any questions. Went out of their way to make delivery convenient for me. More

Report | Print

I love the service dept at heritage Subaru but not so much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still hav much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still have not seen it. Phone calls and emails are not returned. Even went to corporate, still nothing. Not sure where to go next. Any ideas? More

Report | Print

Nick Falcon was awesome very helpful and knowledgeable. Thank you very much I really appreciate it. Thank you very much I really appreciate it. More

Report | Print

This is our families second purchase from this dealer. Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this de Today Fred was knowledgeable, patient and not salesy! If you're hesitant about where to go for your big purchase I would definitely recommend this dealer and Fred James. More

Report | Print

We didn't think we were buying a car that day, just shopping to see what was available. May greeted us in the showroom and answered many, many questions and then we went on a test drive. The sales man shopping to see what was available. May greeted us in the showroom and answered many, many questions and then we went on a test drive. The sales manager stopped by to apologize for the amount of time it was taking to get the vehicle down to us (it wasn't too long) and asked if we needed anything (we didn't, but kind of him to check). He was very supportive of his staff and attentive to his customers. We really liked the car and May was very straightforward with the pricing, including checking on optional items we were interested in. She did not apply any pressure whatsoever which was much appreciated. She arranged for Ashley to come by to answer our financing questions and also discuss items such as service plan options. Ashley was top notch as well, and we appreciated her patience as well as May's with all of our inquiries - and when we went back and forth with our choices. This was a very positive car buying experience for us and we would not hesitate to recommend this dealership (and especially May, Ashley, and Steve) to any of our friends and neighbors who are interested in purchasing a vehicle. Well done! By the way, the dealership got four stars instead of five only because the lot was so crowded. Better for them and their customers for business to be good than otherwise though. More

Report | Print

This dealership is amazing and my go-to whenever I have a question or thinking about buying a new car. People are very nice and accommodating. question or thinking about buying a new car. People are very nice and accommodating. More

Report | Print