Ashley Lake

We were extremely pleased with the entire experience in purchasing our new Rav4 Hybrid. After inquiring online, we were able to secure the exact vehicle we wanted that arrived at the dealership 2 weeks la purchasing our new Rav4 Hybrid. After inquiring online, we were able to secure the exact vehicle we wanted that arrived at the dealership 2 weeks later. This was a very smooth and easy process and will continue to recommend Ashley Lake and Phillips Toyota to my friends and family! Thanks again! More

Report | Print

I must say, first time up in this area, and was shocked at this dealership. Now granted, I bought a hard to find car there - a 2006 Toyota Solara Convertible with only 80000 miles. So I am test driving t at this dealership. Now granted, I bought a hard to find car there - a 2006 Toyota Solara Convertible with only 80000 miles. So I am test driving the car, and the salesman tells me that they check every car for safety and that is a state law. I acknowledged that since in purchasing cars in Tampa from a dealership, they even go as far as providing the worksheet that the mechanic did on the car. So I bought the Solara. Seemed to be making a weird sound when I hit a big bump, so took it in to a local shop in Lady Lake. Surprise - 2014 tires that have dry rot and flat spots, a rim that has "bad" written on it and is out of round when balanced, both struts bottom out and the sway bar and bushings need replacing, so $2600 later I have a car that I paid way too much for. Now, I will say that it is buyer beware - I get that - but for this dealership to put a car in this shape out on the lot, when they think they have a reputation to uphold is shocking. It drove fine until I hit a bump, which is what caused me to take it to a garage. So coupled with the worst closing experience I have ever had (the financial person left me there for 30 minutes while he went to the rest room), and a $2600 hole in my pocket, I would never recommend anyone to go there for a used car. It is a disaster More

Report | Print

Purchased a used Jeep Cherokee for my Granddaughter and was very happy with Salesman Ashley Lake and the vehicle. The vehicle price was fair and the entire process was easy. Thank you. was very happy with Salesman Ashley Lake and the vehicle. The vehicle price was fair and the entire process was easy. Thank you. More

Report | Print

Totally professional on all levels of the leasing experience! Ashley Lake was outstanding throughout the process! Ashley did a great job explaining car features to us experience! Ashley Lake was outstanding throughout the process! Ashley did a great job explaining car features to us More

Report | Print

We had a wonderful experience at Phillips Toyota. Ashley Lake was the perfect salesman for us. He had the patience to explain everything to too old people. Lake was the perfect salesman for us. He had the patience to explain everything to too old people. More

Report | Print

Bought a car from Richard, what a lovely chap , will definitely be back for future car purchases He was knowledgeable friendly and didn't feel like pressure like some car salesman Great experience t definitely be back for future car purchases He was knowledgeable friendly and didn't feel like pressure like some car salesman Great experience thanks More

Report | Print

Camry se I like the dealership better then a few other I went to see deluca and clermont. I worked with ashley he was knowledgeable nice and her wore a mask. I like the dealership better then a few other I went to see deluca and clermont. I worked with ashley he was knowledgeable nice and her wore a mask. The mic was mice we went over 2 deals he broke them down down. The place clean inside. The Only thing that bother me a little was the finance guy at the end really tired to push me hard to get the extend warranty and then nobody walked me out to the car and made feel special it was here you go goodbye.They also didn't tell me when the lender would sending me the book out for payment . More

Report | Print

Welcoming, straight-forward, helpful and honest I gave them a five star rating because of the entire experience. We went looking for a particular model, after being snubbed by a local dealer. Phil I gave them a five star rating because of the entire experience. We went looking for a particular model, after being snubbed by a local dealer. Phillips Toyota had the model we were looking for, so we test drove the vehicle. We were happy with the auto, but wanted something with a few more options. So we asked the salesman, Ashley if they could pull the window sticker on another vehicle. This was in the middle of a rainstorm, about an hour before this dealership was to close. He pulled the window sticker and we talked about this. Throughout the experience, he showed us all about the vehicle, answered all our questions, was incredibly knowledgeable, and polite throughout the time we were together. The sales manager was very nice, and we reached an acceptable price for both parties. We decided to purchase the auto. The Finance department was very helpful, they informed us of a few discounts we could get, and got us a great interest rate. We were very, very happy with the experience. More

Report | Print

It was great...pleasant...friendly Leasing for the first time...Ashley Lake was very very helpful..explaining all the ins and outs....took a lot of his time to help us and get our price Leasing for the first time...Ashley Lake was very very helpful..explaining all the ins and outs....took a lot of his time to help us and get our price...same goes for the office staff....very happy More

Report | Print

Verry pleasant We had a very pleasant experience working with Ashley and Richard (sales reps). They took their time answered our questions and explained the features We had a very pleasant experience working with Ashley and Richard (sales reps). They took their time answered our questions and explained the features of the vehicle to us. Based on our needs and performance that we were looking for in our next vehicle, they guided us to the level that would work for us and fit within our budget. We decided to purchase a Sienna XLE premium. We’re extremely happy with the van and our grandchildren love it also. They say it is very roomy, awesome and comfortable. This is from a 7 y/o, 10 y/o and a 15 y/o. Wow, my wife and I didn’t even think the children would pay attention to much past the blu-ray player. What the van has to offer and the outreach from the dealership on making us feel we’re part of the Toyota family is sincerely appreciated. The programs and service benefits that the dealership has to offer we feel is over the top!! We are first time buyers of a Toyota vehicle, as we were owners of brand H for a number of years. But, we do believe that Toyota and Phillips has changed that for us now and the years to come. More

Report | Print