Ashley Aldredge

Tynan's Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that your experience was amazing and that Ashley Aldredge went above and beyond to help you get the four tires you needed. She truly cares about taking great care of our customers, and we’ll be sure to share your appreciation with her. We’re grateful for your support and look forward to helping you again anytime you need us! Jacqueline Goldsboro Customer Care Coordinator

Tynan's Volkswagen responded

Hi Caitlin, Thank you for sharing your feedback. We’re very sorry to hear about the frustration you experienced during your recent visit, especially around communication and the amount of time you were without your vehicle. That’s not the experience we want anyone to have. I would like to clarify that the delay was due to the extended warranty company choosing to supply their own part. Unfortunately, we cannot control their shipping times, and that’s what caused the longer wait. The moment the part arrived, our team completed the repair the same day. That said, we absolutely should have communicated more clearly throughout the process, and we apologize that you felt you had to call for updates. We will be reviewing this with our team to ensure we’re providing better, proactive communication moving forward. Jacqueline Goldsboro Customer Care Coordinator

Tynan's Volkswagen responded

I appreciate your loyalty over the past 10 years, and for sharing your experience. While we’re glad Justin took great care of you during the purchase process, we’re truly sorry for the issues you encountered so soon after taking the vehicle home. The tire concerns, sensor issue, stalled vehicle, and empty USB drive are all unacceptable, and we understand how stressful that situation must have been. Your feedback—especially about checking fob batteries on pre-owned vehicles—is very helpful, and we’re addressing this with our team right away. We’d appreciate the chance to make this right and ensure you feel fully confident in your vehicle. Justin will be reaching out to you soon, but please don’t hesitate to contact us as well. Thank you again for bringing this to our attention. Jacqueline Goldsboro Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind feedback! We’re glad to hear that our team was attentive and able to provide the flexibility and support you needed. We appreciate your trust and look forward to assisting you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much, Lydia, for taking the time to share your feedback. We’re thrilled to hear that you had a positive experience, and we truly appreciate your trust in our team. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We look forward to serving you! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience! We’re glad we were able to take care of you, even with the delay. Our team always aims to be as accommodating as possible, and we appreciate your patience and your business. We look forward to assisting you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the wonderful review! We’re thrilled to hear that your experience at Tynan’s was nothing but positive. Ashley will be delighted to know she made such a great impression, and we’re glad the service was fast and exactly as promised. We appreciate your choice and look forward to helping you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re delighted to hear that you found our team friendly and our service excellent. Your recommendation means a lot to us. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that our team made your visit smooth and welcoming. Providing friendly, professional assistance from the moment you walk in is always our goal. We truly appreciate your recommendation and look forward to helping you — and your friends — anytime! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We’re glad to hear you experienced fast responses and timely updates. Ashley and the entire Tynan’s team appreciate your trust, and we look forward to seeing you back again! Jacqueline Goldsboro -Customer Care Coordinator