Ash Salaita | Page 14

On January 17, 2025, I purchased a 2022 Mitsubishi Outlander from Bell Road Mitsubishi. I would like to begin by commending Mimi, the sales associate who assisted me throughout the process. She was ex Outlander from Bell Road Mitsubishi. I would like to begin by commending Mimi, the sales associate who assisted me throughout the process. She was exceptional—professional, helpful, and represented Bell Road Mitsubishi with the utmost integrity. Her dedication and expertise made the purchasing process smooth, quick, and transparent. However, I regret to share that my overall experience with Bell Road Mitsubishi was deeply disappointing, due to several unresolved issues with the vehicle I purchased. It is important to note that these concerns are not a reflection of Mimi’s performance, as she was the sole positive aspect of my experience. Upon my arrival at the dealership, I discovered several issues with the vehicle that I was not made aware of prior to purchase: 1. Second-row seat damage: The second-row seat backrests were severely torn/damaged. When I requested this to be repaired, I was informed it would cost $4,000, with no offer to complete the repairs before selling the vehicle. 2. Window shade clips: The second-row window behind the driver’s side was missing two window shade attachment clips. My request for replacement clips was declined. 3. Key fob: The vehicle was provided with only one key fob. When I inquired about a second fob, my request was also declined. 4. Rear tires: The rear right and left tires were significantly worn and were not replaced prior to sale. 5. Complimentary oil changes: Despite my purchase of the extended warranty, complimentary oil changes were not provided. I feel that these issues are reasonable concerns for a customer investing in a vehicle, particularly at a dealership that represents the Mitsubishi brand. Unfortunately, my requests for resolution were declined, leaving me to question the quality of service and commitment to customer satisfaction at Bell Road Mitsubishi. I have purchased many vehicles over the years, and this was by far the most unpleasant experience I have encountered. I work hard for what I have, and I expect to receive a reliable and quality product in return. I am confident that Mitsubishi Corporation would not be pleased to learn that a vehicle was sold in this condition. I am willing to speak with a manager within the next few days to provide Bell Road Mitsubishi an opportunity to rectify these discrepancies. I hope that your dealership will take this feedback seriously and take steps to improve your customer service and vehicle quality standards. Once again, I want to emphasize that my dissatisfaction is in no way a reflection of Mimi’s excellent service. She is the reason I ultimately decided to purchase this vehicle. I look forward to hearing from you soon. Respectfully, Araceli James More

by ARASCON74 Verified Customer Verified Customer

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Fast and easy to deal with we found what we wanted and they were very helpful to help us in the car we wanted . they were very helpful to help us in the car we wanted . More

by Carlos v Verified Customer Verified Customer

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Sales and finance staff were helpful and professional and answered all the questions we had. answered all the questions we had. More

by Rabillie Verified Customer Verified Customer

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Very helpful and friendly. The process was fairly fast and staff wanted to make sure we were satisfied. The process was fairly fast and staff wanted to make sure we were satisfied. More

by mward1125 Verified Customer Verified Customer

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Great experience no pressure. Love the car. Smooth operation. Abel knew details of the tech package Love the car. Smooth operation. Abel knew details of the tech package More

by vcallen Verified Customer Verified Customer

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From the time I walked in to the time I left, my experience was excellent. experience was excellent. More

by lessa0071 Verified Customer Verified Customer

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They always have good customer service and they always try their best to do all they can for you we were very satisfied with our service. try their best to do all they can for you we were very satisfied with our service. More

by renegome.05 Verified Customer Verified Customer

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EXCELLENT CUSTOMER SERVICE TOTALY RECOMEND BELLROAD MITSUBISHI N THESE EXCELLENT EMPLOYEES 🎉THEY HELP U OUT IN ANY WAY THEY CAN COME DOWN AND CHK OUT THERE BIG SELECTION IN CARS N TRUCKS ILL BE BK FOR MITSUBISHI N THESE EXCELLENT EMPLOYEES 🎉THEY HELP U OUT IN ANY WAY THEY CAN COME DOWN AND CHK OUT THERE BIG SELECTION IN CARS N TRUCKS ILL BE BK FOR AN SUV SOON THNX FOR ALL YOUR HELP More

by Lila2405 Verified Customer Verified Customer

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Easy deal knew what to expect when we came in. No hassle trying to go back and forth for a deal thanks No hassle trying to go back and forth for a deal thanks More

by jschnitzer78 Verified Customer Verified Customer

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Great customer service. Very easy and efficient car buying the way it should be. Thank you Very easy and efficient car buying the way it should be. Thank you More

by QUINTERO_M Verified Customer Verified Customer

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