Ash Salaita

I was treated quite poorly and was run in circles trying to fix an issue that shouldn't have been an issue in the first place. Abel assure me that aspects of my car such as the tires and windshield wipers h to fix an issue that shouldn't have been an issue in the first place. Abel assure me that aspects of my car such as the tires and windshield wipers had been replaced (were brand new) and the first day I bought my car the tire lights came on and my windshield wipers peeled off while I was driving on the free way. I had to replace my wipers and two back tires the same day I bought the car. When I spoke to ash he was quite rude and arrogant. Rafi was the only one that was of helpful assistance. When I continued to call back to get updates I kept receiving excuses as to why I was not reimbursed yet for the expenses of my tires. Mind you at this point I had gone back to the dealership, 30 mins out of the way for me one way, 3 times and it was still more excuses. On the final visit I had to the dealership, it wasn't until I told them I would pursue legal action if they didn't reimburse me that they actually did something about it. Ash is condescending and rude and Abel was just a skeevy car sales person, the type everyone warns about when purchasing cars. I have never experienced this poor of customer service and unprofessionalism in my life and I will never go back to that dealership again. More

by kamile benson Verified Customer Verified Customer

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Àndrea did a fantastic job looking after all my questions. She was incredibly knowledgeable and patient I would definitely buy from her again! questions. She was incredibly knowledgeable and patient I would definitely buy from her again! More

by Ed Verified Customer Verified Customer

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The sales team is excellent. The service department was very poor. They need to have a progress tracking system to get jobs done. They expect the customer to wait and then afte The service department was very poor. They need to have a progress tracking system to get jobs done. They expect the customer to wait and then after hours realize the job cannot be completed. Then finally give loaner after 6+ hours. Not communicating to sales department about emissions and detailing. More

by dawnsamafrica Verified Customer Verified Customer

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Richie was very nice and competent. He knew about this Buick Enclave eventhougt the dealer does mostly Mitsubishi vehicles. He's knowledgeable in his job. He listened to our questio He knew about this Buick Enclave eventhougt the dealer does mostly Mitsubishi vehicles. He's knowledgeable in his job. He listened to our questions and concerns. He spent time showing us how to use electronic controls which we had never had before. He was also very helpful after his role as sales person was finished in dealing with problems completing terms of sale by service department. He went above and beyond to see that we were happy with our purchase and all terms of sale were fulfilled. He also worked with Ash to help us with pricing on sale. We brought up difference in fees from another Buick dealer. He was interested in the quote we had received. Ash was responsive to our price sensitivity. He and Richie worked together to make the sale possible for us. We took the vehicle on a family trip with 5.5 hours of driving and it was the most comfortable we have ever been with 4 adults and a growing poodle puppy. Thank you. More

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Typical dealership. Post a price online and then tack on $1500 more in mandatory “extras” we didn’t need/want (window tinting and theft prevention xx). Claimed they were Post a price online and then tack on $1500 more in mandatory “extras” we didn’t need/want (window tinting and theft prevention xx). Claimed they were taking a loss on the car to give us a good deal. Yeah, right. Just not a good experience. More

by Jmitchelson1 Verified Customer Verified Customer

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Exceptional Customer Service at Bell Road Mitsubishi! We recently had the pleasure of working with Said, a sales associate at Bell Road Mitsubishi, and our experience could not have been better! From th We recently had the pleasure of working with Said, a sales associate at Bell Road Mitsubishi, and our experience could not have been better! From the very beginning, Said demonstrated professionalism and commitment, meeting us at the agreed time and immediately getting to work. He had already prepared to show us the vehicle we discussed over the phone, making the process seamless. We had a specific request—to find the same vehicle model as our current one, just a newer version. Said not only met our expectations but exceeded them by locating a vehicle in the exact color, make, and model we asked for. He went above and beyond, negotiating the best price and finding rebates to ensure we got the best possible deal. What truly stood out was Said's efficiency and respect for our time. He made the car-buying process quick and smooth, leaving us with the impression that we were valued customers. Additionally, he ensured that our Mitsubishi Connect system was properly set up and followed up with a call afterward to confirm everything was working well. Overall, Said provided the best car-buying experience we've ever had. His professionalism, dedication, and friendly demeanor make him a standout associate. We highly recommend him to anyone looking for outstanding service at Bell Road Mitsubishi! More

by uvanderwest19 Verified Customer Verified Customer

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Very knowledgeable with the vehicle I was interested in. Ash was great to work with on my deal Ash was great to work with on my deal More

by EWECKSTEIN77 Verified Customer Verified Customer

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Every time I come in for service I get greeted right away, they know my name and make sure I am good to go. This time for my 30k they offered a rental car so I was not stuck waiting. The manager is my f away, they know my name and make sure I am good to go. This time for my 30k they offered a rental car so I was not stuck waiting. The manager is my favorite, always happy, always willing to come out and say hello. More

by Verusha1975 Verified Customer Verified Customer

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From start to purchase and financing complete, this team was delightful to work with! Francisco, Osman and the management team were professional, courteous, and honest the entire process. I couldn't be happ was delightful to work with! Francisco, Osman and the management team were professional, courteous, and honest the entire process. I couldn't be happier as a customer. This week be the place I come first when I'm in the market for another vehicle. More

by Frankie Verified Customer Verified Customer

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Great service, ask for Randy for finance. I will recommend to any one looking for reliable vehicles. I will recommend to any one looking for reliable vehicles. More

by yume16459 Verified Customer Verified Customer

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