Arturo Gonzalez | Page 28

Don’t waste your time at Skyline Ford. Most of all it’s Service Department. I had my vehicle brought in for service on a few issues. I wasn’t greeted kindly, was told the parts I needed we Most of all it’s Service Department. I had my vehicle brought in for service on a few issues. I wasn’t greeted kindly, was told the parts I needed were in stock, would take 7-10 business days and was quoted a little over $700 for the job. It took almost 2 months for them to make the necessary fixes. During that time I would call once or twice a week but would never get anyone on the phone and was just transferred to voicemail after voicemail without any callback. When I did receive a callback, the conversation felt more like they wanted to discuss money more than my vehicle. The price kept changing, via email and phone. Price would go up, then down, then up again. And multiple people gave me different price quotes. Custom service from the service department was short and rude. If they weren’t the person handling your vehicle, then they weren’t going to help you. In the end, I paid almost $1,500. But on the phone I was told $770. And on top of it all, they didn’t even fix everything I wanted and the things they did fix were rigged together poorly. Needless to say I haven’t heard back from them after I’ve called with questions and to complain. Do yourself a favor, unless your vehicle is covered under warranty, take your business elsewhere. More

by WelderNation Verified Customer Verified Customer

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I would give them a 5 star rating but I still get a blue screen from time to time on my aviator when I put it in reverse. screen from time to time on my aviator when I put it in reverse. More

by Jon Verified Customer Verified Customer

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They found out what was wrong with my truck and they fixed it I got no complaint fixed it I got no complaint More

by Ken Young Verified Customer Verified Customer

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Everyone was great Friendly quick service Only thing was took awhile to get an appt thing was took awhile to get an appt More

by sdee220 Verified Customer Verified Customer

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Great service, full explanation of charges and recommendations two thumbs up. Clean and organized shop recommendations two thumbs up. Clean and organized shop More

by charles51 Verified Customer Verified Customer

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This was my first visit to Skyline Ford. Super experience. Got in right when my appointment was scheduled, the service advisor was great (Arturo) and the work was done right and on schedule. Super experience. Got in right when my appointment was scheduled, the service advisor was great (Arturo) and the work was done right and on schedule. Looking forward to doing business with Skyline in the future. They are now my preferred dealer. More

by abstine Verified Customer Verified Customer

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Visual inspection of needed repairs excellent and repairs completed to what we agreed upon. A ride to and from home was much appreciated, made whole experience tolerable. Everyone was polite and non-aggressi completed to what we agreed upon. A ride to and from home was much appreciated, made whole experience tolerable. Everyone was polite and non-aggressive. More

by Jeniferdavid539 Verified Customer Verified Customer

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I’m very disappointed in the Service Dept. I would like to explain further over the phone or via email about my recent experience and $2,000 expense. I would like to explain further over the phone or via email about my recent experience and $2,000 expense. More

by JKECKLAND Verified Customer Verified Customer

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Service was fantastic from scheduling, advisor, Jenny in rentals all of it was great no recommendations at this time for improvements. rentals all of it was great no recommendations at this time for improvements. More

by Gavinasman100 Verified Customer Verified Customer

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Staff was nice and friendly but didn’t communicate pricing very well and was surprised at the cost but job had been completed so couldn’t do anything about it at that point. pricing very well and was surprised at the cost but job had been completed so couldn’t do anything about it at that point. More

by Vdublove05 Verified Customer Verified Customer

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