Arturo Gonzalez | Page 26

Excellent customer service. Took time to explain to me the issue and discussed options. Answered all my questions even thought I had many and drilled them. Took time to explain to me the issue and discussed options. Answered all my questions even thought I had many and drilled them. More

by KELLYRAEKESTLER Verified Customer Verified Customer

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Simple recall issue that engaged great management of appointment, service, wait time and follow-up. appointment, service, wait time and follow-up. More

by Bruce.w.kingwell Verified Customer Verified Customer

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I love coming to Skyline. The atmosphere is so relaxing. Staff is excellent. Mechanics are really great. The atmosphere is so relaxing. Staff is excellent. Mechanics are really great. More

by BANDSWINSTON Verified Customer Verified Customer

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Scheduled appointment and received email and text reminders. Courtesy driver took me home and picked me up when my service work was complete. Great customer service. reminders. Courtesy driver took me home and picked me up when my service work was complete. Great customer service. More

by RROSENAU Verified Customer Verified Customer

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This is the second time I take my car for service and everyone is very polite and nice people everyone is very polite and nice people More

by Yeni Maciel Verified Customer Verified Customer

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I had a repair on my escape and I got right in and checked in quickly! They were very professional and did the repair quickly! checked in quickly! They were very professional and did the repair quickly! More

by marystarns Verified Customer Verified Customer

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Great service and follow-up, would come again if/when needed. This trip was just a recall service call. needed. This trip was just a recall service call. More

by Andy Verified Customer Verified Customer

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It is a Fast and reliable Dealer for a quality service even when you have a recall service even when you have a recall service More

by jerry_moran Verified Customer Verified Customer

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Arturo and his team were very helpful, courteous, and informative. They kept me informed about when the part would get there. It took much longer than we first thought. I will continue to have my service informative. They kept me informed about when the part would get there. It took much longer than we first thought. I will continue to have my service done at Skyline. Thanks Marilyn More

by marilyn8848 Verified Customer Verified Customer

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Poor ethics, poor shop management, and poor customer care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was ordered. I brought my truck back for the replacement when the new part arrived a few weeks later. A few hours later I received a call from Skyline service and was told that the part was cracked now so I would be responsible for the $1100 bill. I went to the shop and spoke with the service manager, who informed me that they ordered an adaptive front shutter in the grille. I was confused by this because I never asked for this part to be inspected or replaced, he even told me that it wouldn’t fix my issue. I really don’t understand where the adaptive shutter issue even came from or why it was ordered. When I clarified this, I was told that I would be responsible for the replacing the air-dam. I don’t know how a vehicle can be brought in for a specific inspection, the customer told of an issue, a promise of it being covered under warranty, and when a new part arrives the customer is told they have to pay for it because of damage that was never noted in the initial inspection. And where did the excuse of a separate issue and part come from? More

by Disgruntled customer Verified Customer Verified Customer

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