Arturo Gonzalez
Arturo Gonzalez at Skyline Ford
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Arturo Gonzalez

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.4
303 Reviews
4.4

303 Reviews

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303 Reviews of Arturo Gonzalez

February 28, 2025

Dealership Rating
Employee Rating

Service department check-in people need to act more professional, and on top of their game More

by Sven
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Service Communication
Recommend Dealer
Yes

February 28, 2025

Dealership Rating
Employee Rating

From the greeting to the trucks return delivery, Skyline goes above and beyond. They use your first name and make you feel like a valued customer and not just a job. More

by rosstd1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson

February 27, 2025

Dealership Rating
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People were very nice and helpful. Work I had done fit my needs. Will use them again. More

by jkkolb
Service Price Transparency
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Recommend Dealer
Yes

February 19, 2025

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The service center lobby is warm and clean. It is well stocked with amenities for customers. May need to use the facilities or to grab like refreshments while they wait. However, while the serv More

by chadgillock
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler

February 15, 2025

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Employee Rating

Everything went great from the dropping off of my car to the communication during my service to contact to picking up my car More

by Kkocha
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Recommend Dealer
Yes

Other Employees Tagged: Jim Agur

January 24, 2025

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Service was fantastic! Everyone was very helpful and kind. I will be coming back for all services! More

by NICELYDUNNWANGS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Mel Wangler, Ben Wade , Courtney

Jan 27, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 23, 2025

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Employee Rating

The service there really was top notch. I was not only well informed on all the goings on with my car while their but not going to lie, made me really start to question the alternative serv More

by MStrom
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ben Wade

Jan 27, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford! We really appreciate you too!

January 23, 2025

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Employee Rating

They were faster than promised and cheaper than quoted. Problem was fixed right the first time, very happy with this shop. More

by ryan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 27, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 14, 2025

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Employee Rating

Good customer service. They have replaced parts on my vehicle before and they have fixed the issues at hand. More

by earljgreen23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford! What can we do to earn all 5 stars on your next visit?

January 13, 2025

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Employee Rating

Lack customer service Lack effort Lack follow through Leave you feeling they don’t care More

by stricklysand23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Marr

Jan 15, 2025

Skyline Ford responded

We don't want anyone to feel like they weren't given a 5-star treatment with us. We're sorry your visit fell below that expectation. We'd love to hear more from you regarding your visit. Give us a call when you can or send a quick email to jima@skylineford.com.

Jan 16, 2025

stricklysand23 responded

My issue stems from the service advisor, Art, and the lack of commitment to providing customer service or 5-star treatment, as you call it. While businesses value their employees’ ability to deliver great service, Art doesn’t seem to care or put in much effort. He would simply pass on issues to the next person or move off from it. John, the service manager, helped us when we had an issue, but Art could have been the middleman. It’s important to appreciate your customers’ time and show some effort. Even if you don’t genuinely care, making it seem like you do can go a long way. Just because you’re the dealership doesn’t mean you have to treat people this way because you know we’re stuck with our vehicle’s manufacturer. I actually prefer to have my vehicles serviced by the people who built them, but every time I visit, it becomes increasingly more difficult to want to come back.

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