Arturo Gonzalez
Arturo Gonzalez at Skyline Ford
Refer Me

Arturo Gonzalez

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

Contact Me
4.4
298 Reviews
4.4

298 Reviews

Write a Review

298 Reviews of Arturo Gonzalez

January 24, 2025

Dealership Rating
Employee Rating

Service was fantastic! Everyone was very helpful and kind. I will be coming back for all services! More

by NICELYDUNNWANGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Lawson, Mel Wangler, Ben Wade , Courtney

Jan 27, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 23, 2025

Dealership Rating
Employee Rating

The service there really was top notch. I was not only well informed on all the goings on with my car while their but not going to lie, made me really start to question the alternative serv More

by MStrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Wade

Jan 27, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford! We really appreciate you too!

January 23, 2025

Dealership Rating
Employee Rating

They were faster than promised and cheaper than quoted. Problem was fixed right the first time, very happy with this shop. More

by ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 14, 2025

Dealership Rating
Employee Rating

Good customer service. They have replaced parts on my vehicle before and they have fixed the issues at hand. More

by earljgreen23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford! What can we do to earn all 5 stars on your next visit?

January 13, 2025

Dealership Rating
Employee Rating

Lack customer service Lack effort Lack follow through Leave you feeling they don’t care More

by stricklysand23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Marr

Jan 15, 2025

Skyline Ford responded

We don't want anyone to feel like they weren't given a 5-star treatment with us. We're sorry your visit fell below that expectation. We'd love to hear more from you regarding your visit. Give us a call when you can or send a quick email to jima@skylineford.com.

Jan 16, 2025

stricklysand23 responded

My issue stems from the service advisor, Art, and the lack of commitment to providing customer service or 5-star treatment, as you call it. While businesses value their employees’ ability to deliver great service, Art doesn’t seem to care or put in much effort. He would simply pass on issues to the next person or move off from it. John, the service manager, helped us when we had an issue, but Art could have been the middleman. It’s important to appreciate your customers’ time and show some effort. Even if you don’t genuinely care, making it seem like you do can go a long way. Just because you’re the dealership doesn’t mean you have to treat people this way because you know we’re stuck with our vehicle’s manufacturer. I actually prefer to have my vehicles serviced by the people who built them, but every time I visit, it becomes increasingly more difficult to want to come back.

January 10, 2025

Dealership Rating
Employee Rating

Employees are skilled, friendly and reliable. They can be trusted for maintenance or repair work. More

by JBONE5361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 09, 2025

Dealership Rating
Employee Rating

Mel is the bestest of the best. She kept me updated while my service was being completed. She even had my vehicle picked up from my work and then delivered back to me when it was do More

by benjimanwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 04, 2025

Dealership Rating
Employee Rating

This Ford dealer felt necessary to add an unasked for, & not needed additional commentary, on my vehicles "looks"🤐 More

by urokdana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 10, 2025

Skyline Ford responded

Thank you for your feedback regarding your visit. We will work internally to ensure this doesn't happen further.

December 26, 2024

Dealership Rating
Employee Rating

SERVICE IS ALWAYS GREAT! THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE More

by DUNMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Skyline Ford responded

THANK YOU FOR CHOOSING SKYLINE FORD!

December 25, 2024

Dealership Rating
Employee Rating

Honestly, service feels impersonal (go away, you're bothering me). More kind of like a drive thru service, while in some cases that's good but seems like the advisors stations are just way different t More

by SNEGIREVX4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gavin Lawson

Dec 30, 2024

Skyline Ford responded

Thank you for sharing your feedback with us. We understand your concerns about the current service experience at Skyline Ford, and we appreciate you taking the time to express them. We are always striving to improve our customer service and are actively working to enhance the overall service experience. We are aware that the current service center layout may feel cramped at times, and we are exploring options to improve the customer waiting area and create a more comfortable environment. We value your business and want to ensure you have a positive experience at Skyline Ford. We encourage you to schedule an appointment and request to speak with a specific Service Advisor.

1
...

Dealership Inventory (301 Vehicles)

new 2024 Ford F-250 car, priced at $52,730
2024 Ford F-250
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco car, priced at $53,622
2024 Ford Bronco
new
Cactus Gray exterior
Automatic
Four-wheel Drive
new 2025 Ford Escape car, priced at $33,050
2025 Ford Escape
new
Rapid Red Metallic Tinted Clearcoat exterior
CVT
Front-wheel Drive
new 2024 Ford F-150 car, priced at $52,595
2024 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford Maverick car, priced at $38,605
2024 Ford Maverick
new
Carbonized Gray Metallic exterior
CVT
Front-wheel Drive
new 2024 Ford F-350 car, priced at $84,896
2024 Ford F-350
new
Oxford White exterior
Automatic
Four-wheel Drive