Arthur Kunhardt

My car has been at this dealership service department for over a month with service advisor providing poor customer service and 10% communication. I have been the one constantly calling trying to figure out over a month with service advisor providing poor customer service and 10% communication. I have been the one constantly calling trying to figure out what is happening with my car. They charged 2 diagnostic fees of $280 totaling almost $600. IT HAS BEEN OVER A MONTH AND I STILL DO NOT HAVE MY CAR!!!!!!! I expected more from a manufacturer service department considering the amount of money they charge for working on your car. I am highly disappointed, and my experience has been low end backyard garage level with these people. As it stands, I still have no car and no definite ETA on my car. More

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My service advisor Lauren, was extremely helpful and professional. I highly recommend this dealership for all service needs. professional. I highly recommend this dealership for all service needs. More

by ronsorkin30 Verified Customer Verified Customer

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The best service department! They are kind and very knowledgeable and helpful as well as professional They are kind and very knowledgeable and helpful as well as professional More

by chinararennie Verified Customer Verified Customer

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Eduardo has been as always extremely helpful, accommodating, and professional when turning in my car for service and throughout the service process. accommodating, and professional when turning in my car for service and throughout the service process. More

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Do not go, they only car if you pay top notch money or do what they say. I was supposed to get a multipoint inspection and was never given the results. I was treated second class and will be leaving a negati what they say. I was supposed to get a multipoint inspection and was never given the results. I was treated second class and will be leaving a negative review on the internet. I went in for my oil change etc and to check up on stuff that was under my warranty. Due to their lack of inspection and ehtusiasum. I found out my CV joint was leaking after going somewhere else. No inspection or anything was done and I was treated horrible. Justin was not a good customer service experience. More

by ccampillo87 Verified Customer Verified Customer

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Convenient… fast and reliable. Best way to describe the service dept. Service advisors are polite and simply move things along. Best way to describe the service dept. Service advisors are polite and simply move things along. More

by mark@vabps.org Verified Customer Verified Customer

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Art is the best. However, the lack of communication from the Service advisor, Lauren was lackluster. However, the lack of communication from the Service advisor, Lauren was lackluster. More

by meganmichele812 Verified Customer Verified Customer

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greeted well and told what to expect by the man at the desk.. Help kindly given by cashier to get TV turned down I(I was the only one in the waiting room.) Work done timely. desk.. Help kindly given by cashier to get TV turned down I(I was the only one in the waiting room.) Work done timely. More

by capella1210 Verified Customer Verified Customer

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Excellent quick customer service. Very impressed. Thank you for getting my recall handled in a timely way Very impressed. Thank you for getting my recall handled in a timely way More

by jetsetcoco Verified Customer Verified Customer

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"With the support of my sales representative, Guillermo Gutierrez, I can truly say that my experience was amazing with Chris. Thank you all for the great job!" Gutierrez, I can truly say that my experience was amazing with Chris. Thank you all for the great job!" More

by Ivan32 Verified Customer Verified Customer

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