Arthur "AJ" Wilson

Services were performed properly. Service advisor was excellent. Vehicle was finished when promised. Very satisfied. Service advisor was excellent. Vehicle was finished when promised. Very satisfied. More

by CHAPOTON4 Verified Customer Verified Customer

Report | Print

The technician explained things well and made sure I understood all options. The service was completed timely. understood all options. The service was completed timely. More

by Antoinette Verified Customer Verified Customer

Report | Print

I appreciate the great customer service provided by AJ Wilson and the entire crew at Hyundai Wesley Chapel Service Department. Wilson and the entire crew at Hyundai Wesley Chapel Service Department. More

by kkevin741 Verified Customer Verified Customer

Report | Print

AJ was unresponsive by phone. I had to PHYSICSLLY COME TO THE DEALERSHIP to talk to them about the issue with my car (oil consumption problem). After that, they fixed the issue I had to PHYSICSLLY COME TO THE DEALERSHIP to talk to them about the issue with my car (oil consumption problem). After that, they fixed the issue. AJ then asked me to come back after 1,000 miles to check the oil level (no appointment necessary), which was fine. Yesterday morning I came back, but I was on a tight schedule (I only had an hour), so I asked AJ to please expedite the visit. After 40 minutes, I came to his desk to ask again. He was visibly annoyed with me. I reminded him that I had limited time and all he had to do was record my oil level. I continued to wait near the automatic doors of the service area. After five minutes, he FINALLY left his desk to check on my car. Low and behold, my car was driven up, ready for me to drive away. Overall, AJ needs a lot of work: 1. Contacting customers who call him. 2. Treating customers with respect and showing empathy. He's competent, but not a good "people" person. More

by PAUL_POTTHAST Verified Customer Verified Customer

Report | Print

Good value and excellent service. Mr. Rodriguez runs a great service department and is an excellent advocate for clients and for Hyundai. Mr. Rodriguez runs a great service department and is an excellent advocate for clients and for Hyundai. More

by MP623 Verified Customer Verified Customer

Report | Print

Very personable and knowledgeable attention. Offered best options for my repair and looked for best price. Offered best options for my repair and looked for best price. More

by Rself55 Verified Customer Verified Customer

Report | Print

I was in from out of town, called for an appointment for an oil change and tire rotation. I was in the next morning. They were all friendly and did a great job at communicating with me. Checking out was an oil change and tire rotation. I was in the next morning. They were all friendly and did a great job at communicating with me. Checking out was just as easy. Everyone I came in contact with was extremely nice. Great job!👏 More

by Brenda M. Verified Customer Verified Customer

Report | Print

Had the pleasure of working with AJ for my appointment! He is wonderful and has always been helpful and respectful, which I really appreciate. I was able to get the services done that I needed and it took He is wonderful and has always been helpful and respectful, which I really appreciate. I was able to get the services done that I needed and it took way less time than I expected when I first made the appointment. More

by RVIZZ Verified Customer Verified Customer

Report | Print

I had a fuel consumption issue with my car and called to see if the issue was under warranty to make an appointment. After calling them several times over a three week period, WITH NO RESPONSE, I finally we see if the issue was under warranty to make an appointment. After calling them several times over a three week period, WITH NO RESPONSE, I finally went down to the dealership myself. Once I was there, they dealt with my issue. While I was there, they were very courteous and they seemingly fixed the problem. However, it was very aggravating that they did not initially get back to me by phone. More

by PAUL_POTTHAST Verified Customer Verified Customer

Report | Print

I had the worst experience at this dealership. The customer service was absolutely appalling from start to finish. The sales advisors were completely unprofessional, unhelpful, and showed zero int The customer service was absolutely appalling from start to finish. The sales advisors were completely unprofessional, unhelpful, and showed zero interest in actually helping customers. The service was painfully slow - I wasted hours of my time waiting around while the staff seemed to move at a snail’s pace. When I tried to address my concerns and problems, they were dismissive and provided no solutions whatsoever. It felt like they couldn’t care less about my needs as a customer. The advisors were rude, unresponsive, and clearly not trained in basic customer service. I left feeling frustrated and disappointed, with none of my issues resolved. Save yourself the headache and go literally anywhere else. This place clearly doesn’t value their customers or provide the service you’d expect when making such an important purchase. There are plenty of other dealerships that will actually treat you with respect and professionalism. I will never return and strongly advise others to take their business elsewhere.​​​​​​​​​​​​​​​​ More

by bearish-likely-9a Verified Customer Verified Customer

Report | Print