Art Bedard

We took the car in for a chip in the window and did not think it had been properly fixed After further inspection we agreed that it had been fixed but where the chip was in the window would cause problems think it had been properly fixed After further inspection we agreed that it had been fixed but where the chip was in the window would cause problems with future inspections. The manager agreed and promptly made arrangements to have the window replaced As this is our third car purchased at McFarland, we continue to be pleased with the service and the staff More

by arthur.sullivan Verified Customer Verified Customer

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Mc Farland Ford exceeded all my expectations! ! They were very easy to deal with. Thank you Frank ! They were very easy to deal with. Thank you Frank More

by gef Verified Customer Verified Customer

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I was pleased they took care of issue even though it was intermittant and couldn't be proven until sunroof was disassembled. Not happy I had to come down there and do a test drive which proved nothing prior intermittant and couldn't be proven until sunroof was disassembled. Not happy I had to come down there and do a test drive which proved nothing prior to appointment. (This is my 5th time with same issue, I am quite famiuliar with it) Repair was performed correctly and in timely manner once the car was brought in More

by John 1001 Verified Customer Verified Customer

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Prompt, curtious, friendly and professional service. I would definitely refer a friend or relative to McFarland Ford of Rochester. I would definitely refer a friend or relative to McFarland Ford of Rochester. More

by beachbum22462 Verified Customer Verified Customer

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I was a little taken aback that I had to pay for an inspection on a brand new truck that I just purchased here in the fall. The service department was great though. Everyone I’ve dealt with are prompt, inspection on a brand new truck that I just purchased here in the fall. The service department was great though. Everyone I’ve dealt with are prompt, attentive and friendly. More

by mainelynh Verified Customer Verified Customer

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My sales rep was very knowledgeable. His name is Tim Ford. They never tried to talk me into anything that I did not want to buy. They didn’t wave around giving me what I asked for for my His name is Tim Ford. They never tried to talk me into anything that I did not want to buy. They didn’t wave around giving me what I asked for for my other truck as a trade-in. They were very nice everything they said was true and I’d recommend anyone to go back to MacFarlane Ford More

by buddy2650 Verified Customer Verified Customer

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Extremely fast and courteous. Quick intake and done in less than a half hour, and lounge is clean and comfortable Quick intake and done in less than a half hour, and lounge is clean and comfortable More

by bkgiffordnh Verified Customer Verified Customer

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They were very professional, courteous and timely i would recommend this ford dealer for service anytime recommend this ford dealer for service anytime More

by mfwilson354 Verified Customer Verified Customer

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The Gentleman that helped me at the front desk was wonderful. I believe his name was Art. I came in for an inspection and unfortunately, I didn’t pass due to the condition of my tires. Again, Art wonderful. I believe his name was Art. I came in for an inspection and unfortunately, I didn’t pass due to the condition of my tires. Again, Art was wonderful. He personally assisted me in deciding which tires to go for. He was very honest, helpful and I feel that he treated me with respect. Again, I am incredibly satisfied with his customer service. Even after replacing my wheels, the service continued to be amazing, they very quickly re-inspected my vehicle and of course, I have since passed and have had no issues! Thank you Mcfarland Ford! More

by marshallstansbury Verified Customer Verified Customer

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Service was prompt. Wait was a bit shorter than originally told. Waiting area was comfortable Wait was a bit shorter than originally told. Waiting area was comfortable More

by fiveg Verified Customer Verified Customer

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