Armando Rodriguez

Falsifying Documentation - Dishonest - Lacks Integrity - Unresponsive I took ownership of a 2024 vehicle that, unbeknownst to me, had two damaged tires - a massive safety concern - especially considering t Unresponsive I took ownership of a 2024 vehicle that, unbeknownst to me, had two damaged tires - a massive safety concern - especially considering this group knew I’d be driving this vehicle 85 miles home. The safety of myself and my family is the upmost importance. Ford Gold Certified vehicles must go through a 172-point check that includes a thorough tire inspection. Upon talking to SM Brandon, who needed to confer with GM Armando, a man that never returned or accepted a single phone call I made to him directly, he stated that his technicians completed the 172-point inspection therefore the damage had to occur after it left their possession. In a follow up phone call, I brought to Brandon’s attention that theTHEIR online pictures, provided by Salem Ford/Key Auto Group, when zoomed in on the front tire, showed the gash in the tire sidewall. Evidence that it did not happen in my possession but present while in theirs at least 2 weeks previously. I also pointed out the picture of the low tire pressure warning light - which I was told prior to purchasing that this rear tire had been “fixed”. This tire has smaller chunks missing from the sidewall as well but absolutely no indication of a tire plug. I even called the service department to verify the service performed on this vehicle, there was no indication of “fixing” a tire. Did they merely add air temporarily and call it a “fix”? Is their motto to sell before the consumer notices what’s wrong so they can save a few bucks? Integrity and pride in workmanship, not at Salem Ford. Website states 3-day exchange and that was not upheld. So, I was lied to by sales that something was “fixed” (verbal communication) and that there were no “blemishes or damage” (via text) and that they had a 3-day exchange policy (published on website and this online "for sale" posting). I would not trust a single member of this group. If they thoroughly and honestly inspected these tires, they would not have passed inspection. So, did they inspect them and purposely not report the damage, or did they not inspect them at all? Either way, that’s falsifying Ford Gold Certification documentation and my assumption would be that it comes from the top management. I gave up after approx. 15 calls to Armando, I wanted to see what the golden number would be before he accepted a phone call but I’ve realized that it would never happen. Afterall, 21-inch tires are expensive to replace – I know, I’m left with the bill. More

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I purchased my third car from this dealership in May of 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too p 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too pricy and not worth the price. My 2018 Ford ECO Sport had 69,000 on it. I thought it was pretty good. We asked if there were any other ones and he said no. Found out two days later there was a 2021 model for 5K more but they didn't give us a choice. So I came to the conclusion after the past two years they purposedly sold us a lemon. My Turbo blew out on the highway, they fixed and and driving home my car overheated because their service technician didn't properly put on a clamp to the radiator. Was going 65mph in the middle lane when a light came on "Engine Overheated" Car went into lower power mode, no accelerator. I barely got over to the breakdown lane. Next my Heat went. The price to replace my heater core was insane. I drove around through the winter with no heat because I couldn't afford to get it fixed. I had been emailing the service manager and explained I couldn't afford it and he graciously gave me an employee discount and a loaner. They had my car for seven weeks as after the replaced my heater core was replaced the heat was intermittent. They replaced just about everything. Heating and Cooling. When I picked it up I found my windshield to be broken when I was driving away. I went back and was apologized by the service advisor but then then Rude and Ignorant assistant service manager got in my face and said the technician told Gerry it was broken when it came in. Yet seven weeks and I wasn't informed? It was not broken prior even my windshield guy said the break was caused on the inside of the windshield. Cost me over $500 to replace. I left multiple voicemails and sent multiple emails with ZERO communication back. A couple months after this my heat stopped working and I had enough of this dealer and incompetent service technicians. Ray and Shontel the service advisors are the only good thing about this dealership. They didn't respond to my Email regarding the new issues. I brought my car to Auto Fair Ford and they diagnosed my car had a blown engine. It was not covered under warranty and it was going to cost me $6700 which I didn't have. In speaking with my service advisor Bill I mentioned about the Turbo being replaced and the heating and Cooling system. I gave him all the work orders and he spoke with Ford and they determined the engine failure was do to the work done at Salem Ford. So in the end I have a brand new engine and Turbo. Also, another radiator since they screwed that install up also. My recommendation is stay far aware from this Dealership. More

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Thank you Brandon for everything you did to get me out of my truck and in something new I love it Thank you and Thank you Charlie my truck and in something new I love it Thank you and Thank you Charlie More

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I received my annual inspection and complimentary 1st oil change free of charge.I will be back. change free of charge.I will be back. More

by johnwaldo1 Verified Customer Verified Customer

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Just picked up my 2024 F350 PLATINUM, Thank you Mike Salty and the rest of the team at Salem Ford ! very professional and easy to work with ! Salty and the rest of the team at Salem Ford ! very professional and easy to work with ! More

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The guys there really went above and beyond to make sure I got what I was looking for great experience second truck I bought from Salem ford I got what I was looking for great experience second truck I bought from Salem ford More

by SCOTT417 Verified Customer Verified Customer

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We had a great experience purchasing our new Explorer. Many thanks to Charlie Ayoub and the entire Sales Team for working with us and keeping us informed throughout the process. Many thanks to Charlie Ayoub and the entire Sales Team for working with us and keeping us informed throughout the process. More

by kelliottnh Verified Customer Verified Customer

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Brought car in for a headache problem. I was teated with exceptional professionalism and courtsey. .From a former Ford service manager's perspective everyone that I dealt with from the se I was teated with exceptional professionalism and courtsey. .From a former Ford service manager's perspective everyone that I dealt with from the service writer, technicians and even the delivery person were exceptional. More

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Pleasant experience from the beginning to the end, days later. No pressure, just honest answers from Lauren and the others. I’ve bought many cars over the years, this time was the most satisfying. Good wo later. No pressure, just honest answers from Lauren and the others. I’ve bought many cars over the years, this time was the most satisfying. Good work. Thank you Salem Ford. More

by cowhampshire Verified Customer Verified Customer

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Poorly manufactured vehicles, and lack of parts for repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said wa repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said warranty!! Avoid Ford and Salem ford at all costs! More

by JOHN.CARDACI Verified Customer Verified Customer

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