27 Reviews of Armando Rodriguez
June 26, 2024
I purchased my third car from this dealership in May of 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too p 2022. It was a used SVU. I didn't want a SVU, I wanted a Sedan but Ford in their infinite wisdom stopped selling them. The new car's were 40K, too pricy and not worth the price. My 2018 Ford ECO Sport had 69,000 on it. I thought it was pretty good. We asked if there were any other ones and he said no. Found out two days later there was a 2021 model for 5K more but they didn't give us a choice. So I came to the conclusion after the past two years they purposedly sold us a lemon. My Turbo blew out on the highway, they fixed and and driving home my car overheated because their service technician didn't properly put on a clamp to the radiator. Was going 65mph in the middle lane when a light came on "Engine Overheated" Car went into lower power mode, no accelerator. I barely got over to the breakdown lane. Next my Heat went. The price to replace my heater core was insane. I drove around through the winter with no heat because I couldn't afford to get it fixed. I had been emailing the service manager and explained I couldn't afford it and he graciously gave me an employee discount and a loaner. They had my car for seven weeks as after the replaced my heater core was replaced the heat was intermittent. They replaced just about everything. Heating and Cooling. When I picked it up I found my windshield to be broken when I was driving away. I went back and was apologized by the service advisor but then then Rude and Ignorant assistant service manager got in my face and said the technician told Gerry it was broken when it came in. Yet seven weeks and I wasn't informed? It was not broken prior even my windshield guy said the break was caused on the inside of the windshield. Cost me over $500 to replace. I left multiple voicemails and sent multiple emails with ZERO communication back. A couple months after this my heat stopped working and I had enough of this dealer and incompetent service technicians. Ray and Shontel the service advisors are the only good thing about this dealership. They didn't respond to my Email regarding the new issues. I brought my car to Auto Fair Ford and they diagnosed my car had a blown engine. It was not covered under warranty and it was going to cost me $6700 which I didn't have. In speaking with my service advisor Bill I mentioned about the Turbo being replaced and the heating and Cooling system. I gave him all the work orders and he spoke with Ford and they determined the engine failure was do to the work done at Salem Ford. So in the end I have a brand new engine and Turbo. Also, another radiator since they screwed that install up also. My recommendation is stay far aware from this Dealership. More
Other Employees Tagged: Gerry Lamirande
March 08, 2024
Thank you Brandon for everything you did to get me out of my truck and in something new I love it Thank you and Thank you Charlie my truck and in something new I love it Thank you and Thank you Charlie More
Other Employees Tagged: Brandon Driscoll, Ben Holloran, Charlie Ayoub , Destiny Lane
February 26, 2024
I received my annual inspection and complimentary 1st oil change free of charge.I will be back. change free of charge.I will be back. More
Other Employees Tagged: Leonard Huysmans, Michael Saltman, Gerry Lamirande
January 06, 2024
Just picked up my 2024 F350 PLATINUM, Thank you Mike Salty and the rest of the team at Salem Ford ! very professional and easy to work with ! Salty and the rest of the team at Salem Ford ! very professional and easy to work with ! More
Other Employees Tagged: Shane Smith, Leonard Huysmans, Michael Saltman, Brandon Driscoll, Kobbey Silva
December 02, 2023
The guys there really went above and beyond to make sure I got what I was looking for great experience second truck I bought from Salem ford I got what I was looking for great experience second truck I bought from Salem ford More
Other Employees Tagged: Leonard Huysmans
November 20, 2023
We had a great experience purchasing our new Explorer. Many thanks to Charlie Ayoub and the entire Sales Team for working with us and keeping us informed throughout the process. Many thanks to Charlie Ayoub and the entire Sales Team for working with us and keeping us informed throughout the process. More
Other Employees Tagged: Conner Sheckler, Charlie Ayoub
November 13, 2023
Brought car in for a headache problem. I was teated with exceptional professionalism and courtsey. .From a former Ford service manager's perspective everyone that I dealt with from the se I was teated with exceptional professionalism and courtsey. .From a former Ford service manager's perspective everyone that I dealt with from the service writer, technicians and even the delivery person were exceptional. More
Other Employees Tagged: Gerry Lamirande , Rob Lawson
October 17, 2023
Pleasant experience from the beginning to the end, days later. No pressure, just honest answers from Lauren and the others. I’ve bought many cars over the years, this time was the most satisfying. Good wo later. No pressure, just honest answers from Lauren and the others. I’ve bought many cars over the years, this time was the most satisfying. Good work. Thank you Salem Ford. More
Other Employees Tagged: Leonard Huysmans, Gerry Lamirande, Ben Holloran, Lauren Petrello , Destiny Lane
September 30, 2023
Poorly manufactured vehicles, and lack of parts for repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said wa repairs..that and top of selling fraudulent extended warranty policies, full well knowing there are no parts to meet qualified repairs under said warranty!! Avoid Ford and Salem ford at all costs! More
Other Employees Tagged: Leonard Huysmans
September 10, 2023
Salem Ford , like all businesses, struggles to hire excellent employees. I still have confidence in their service department. I hope that continues because I love their trucks. excellent employees. I still have confidence in their service department. I hope that continues because I love their trucks. More
Other Employees Tagged: Leonard Huysmans, Michael Saltman, Gerry Lamirande