Armando Rodrigues | Page 20

The experience shopping on the website to in person was bad. We set an appointment via email and when we arrived the car we were to see was still in detail and it took over an hour of waiting to find it. bad. We set an appointment via email and when we arrived the car we were to see was still in detail and it took over an hour of waiting to find it. During that hour waiting for our salesperson to find the car, no other person engaged with us. The person who emailed to set the appointment did not perform a good hand over to the salesperson who ended up helping us out. The other issue is that if you apply for financing online, they still need to re-enter all information in to a different system. The finance process should be streamlined in to a single system to cut down on time in person especially during the pandemic. I refied my house with less hassle. Overall though, our salesperson Christy was very helpful and professional given the other issues we had More

by clile117 Verified Customer Verified Customer

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Repeat customer and worked again with Christy Vogel who is a great sales person. Finance department was quick and efficient and they had a great selection of cars to choose from is a great sales person. Finance department was quick and efficient and they had a great selection of cars to choose from More

by kriterkat Verified Customer Verified Customer

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Polite, helpful, fair, happy we stopped and purchased a new Subaru. Bill Toolen makes the Bob Baker auto center look good!!! I was hesitant to stop having been to other dealerships and being pressured b new Subaru. Bill Toolen makes the Bob Baker auto center look good!!! I was hesitant to stop having been to other dealerships and being pressured by ignorant salespeople who didn't know their cars. Bill Toolen enthusiastically explained the differences in the models and trim options. Way to go. More

by DAVID2714122 Verified Customer Verified Customer

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Good experience at Bob Baker. Friendly team of people. Elibeth was great to work with in the phone. Dustin was my salesperson and he was enthusiastic and professional without being overbearing. Elibeth was great to work with in the phone. Dustin was my salesperson and he was enthusiastic and professional without being overbearing. More

by melodyrazmandi Verified Customer Verified Customer

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Was happy with the atmosphere of the dealership and no high pressure sales. Trent did a great job explaining all the features of my new Subaru Ascent Touring model. high pressure sales. Trent did a great job explaining all the features of my new Subaru Ascent Touring model. More

by twjw19 Verified Customer Verified Customer

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Both the sales person Tristin, and the finance lead, Mr. Madrid were very customer service focused and easy to work with. They made the car buying experience an exciting one. Madrid were very customer service focused and easy to work with. They made the car buying experience an exciting one. More

by tlswartz1120 Verified Customer Verified Customer

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Great experience. Worked with Internet department and then went in with agreed price. Would recommend to others. Thanks again for a positive car buying experience. then went in with agreed price. Would recommend to others. Thanks again for a positive car buying experience. More

by brobirdpq Verified Customer Verified Customer

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Service was great, but the wait time for the financial manager was around two hours. Good selection of vehicles we were looking for in stock to choose from. manager was around two hours. Good selection of vehicles we were looking for in stock to choose from. More

by deborahmick Verified Customer Verified Customer

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Jim was knowledgable and organized in his presentation of the vehicle to us. Taking the time to explain the various functions has made reviewing all the manuals much easier. the vehicle to us. Taking the time to explain the various functions has made reviewing all the manuals much easier. More

by dmswhite Verified Customer Verified Customer

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What a team! You can guess by the camaraderie between coworkers that everybody loves their jobs here at Bob Baker. Hugh was over-the-top friendly and patiently answered all my questions. Nicolas had a co coworkers that everybody loves their jobs here at Bob Baker. Hugh was over-the-top friendly and patiently answered all my questions. Nicolas had a contagious energy and zeal for his job to seal the deal. I feel confident in your hands and thank you for giving your team members the autonomy to individualize the client experience. Well done!! More

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