Arlen Bird

Easy to schedule and get me in for routine maintenance everything went well And on time everything went well And on time More

by rckc5110 Verified Customer Verified Customer

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I went them for service of a ten year old vehicle. I found them to be very honest and very reasonable in the repairs that were necessary. I highly recommend their service. I found them to be very honest and very reasonable in the repairs that were necessary. I highly recommend their service. More

by hotfish711 Verified Customer Verified Customer

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Todd is the nicest salesman. He is not pushy. He listens and will do his best to find exactly what you are looking for in a vehicle. He is not pushy. He listens and will do his best to find exactly what you are looking for in a vehicle. More

by SSPAULDING0 Verified Customer Verified Customer

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I came to Bob Ferrando service department with some major truck problems. Arlen has been nothing but helpful and patient through the entire process of a crooked warranty company denying a claim and the list truck problems. Arlen has been nothing but helpful and patient through the entire process of a crooked warranty company denying a claim and the list goes on and on. I will never use another mechanic or service department as Arlen and his crew are top notch mechanics and stand up guys. Thankful for them in many ways. More

by Justin L Verified Customer Verified Customer

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Arlen and Colby and Micah, go above and beyond what they should do to make your service appointment as enjoyable and efficient as possible. should do to make your service appointment as enjoyable and efficient as possible. More

by Bjlux1973 Verified Customer Verified Customer

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Great dealership, very professional workers beside that there work is professional and done in a very reasonable time. there work is professional and done in a very reasonable time. More

by perrydennis1947 Verified Customer Verified Customer

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I was missing a bolt on the steering stabilizer after it was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that it had a coolant leak. I was told by the service writer that they don’t tell everyone everything that’s wrong with the vehicle. Since I was in for an oil change and fuel filters on my diesel truck that’s all they worried about. the service writer told me that people get mad when they nit pick every thing that’s wrong with the vehicle, and since my truck has almost 200k miles they weren’t concerned. A coolant leak is something that a customer would want to know about. Since they don’t seem concerned with serious problems on customers vehicles I will take my truck elsewhere for service. I will likely not take my truck to Ford any longer. I have used ford for 90% of the services I have had done to it and that ends with this experience. If I do go back to a ford dealer for service I will not take it back to Ferrando. More

by MLCOLLIER24 Verified Customer Verified Customer

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Top notch service! They made my experience effortless and I would definitely use them again! They made my experience effortless and I would definitely use them again! More

by lcoletta Verified Customer Verified Customer

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Courtesy and efficiency from start to finish. Extremely pleased with the process and the entire Ferrando crew. Extremely pleased with the process and the entire Ferrando crew. More

by Jim Verified Customer Verified Customer

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The service department was very helpful and a please to do business with. Very accommodating do business with. Very accommodating More

by JohnPatterson04 Verified Customer Verified Customer

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