Ariel Denio

Came in for a service. Got the service. An issue was identified but the mechanic said nothing and wrote nothing down on the 27point inspection. Immediately following the se Got the service. An issue was identified but the mechanic said nothing and wrote nothing down on the 27point inspection. Immediately following the service test drove vehicle to make sure there weren't any issues. There were. Immediately came back and the service lady amd mechanic rode with me to verify the issue. Mechanic then says oh it's this.. but he never wrote it down. Gave my vehicle a clean bill of health. The alignment created a death wobble in my jeep which scared me quite a bit driving at 70mph on the highway. Mechanic said he never took it passed 55 but going up the same hill (he would've never known the spot I had experienced it) he goes top of this bet it'll happen. It did.. how would he of know? Wild. We scheduled repairs for the steering damper for the next day. After repairs test drove it again and the issue was resolved. The vehicle used to drive me home from the dealership to wait on the repairs and pick me up after driving me back to the dealership had a massively cracked windshield and animal hair all inside. Unsafe as heck and if I was allergic to whatever animals those were it would've been a bigger problem. Staff were super friendly which I appreciated. But, there are major underlying issues at hand here for different levels of unprofessionalism at that dealership. Only recommend for an immediate fix that you can not make it to another Chysler, Dodge, Jeep dealership. Otherwise, drive to OKC or somewhere else. John (mechanic- DO NOT reccommend) Shaun (service department-mediocre at best) Service lady (I forget her name either Ariel or Barbara I believe) but she was freaking awesome and knew more then John the mechanic in my opinion. Noah (driver to drop off and pick up after service) super nice but the vehicle for transportation I almost refused to get in. The texts/call back number provided while waiting on services (no answer/response) not after texting for updates or leaving a voicemail. Should be of note I've never seen a vehicles odometer go up 20miles after drop off. What were they doing in my jeep for that long test driving? 10 miles sure for a very thorough test drive after repairs. 20 miles? Weird.. More

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Jonathan vissepo one of the greatest salesman I have ever dealt with with knows his job, knows his cars . jonathan is very detail in his approach . Gave me so many options and explain in great detail what k dealt with with knows his job, knows his cars . jonathan is very detail in his approach . Gave me so many options and explain in great detail what kind of car I was getting…. The whole team make feel comfortable, friendly not just good business they are great business come here 11B vet More

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Ariel gave me the very best service. She was very professional. She explained everything well. She was very professional. She explained everything well. More

by wtplawton7 Verified Customer Verified Customer

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We took our 2016 Ram in for service and the Service advisor Ariel was wonderful from beginning to ending. advisor Ariel was wonderful from beginning to ending. More

by tammy8020 Verified Customer Verified Customer

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I have a 13 yr jeep and I appreciate they let us know when to take it in for service always was polite with us when to take it in for service always was polite with us More

by xtimeAppt+8324144182 Verified Customer Verified Customer

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Always take good care of me during buying or during a car service appointment thanks service appointment thanks More

by LAWSONDEAN4321 Verified Customer Verified Customer

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Did not have to wait for an appointment, got in really fast for an oil change. Quick service. fast for an oil change. Quick service. More

by ELBATMAN1965 Verified Customer Verified Customer

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Took truck in for oil change, got home and check engine light went on. Took back and was told the oil was over filled and they recommended an oil change. I told them, that’s what I just did and now engine light went on. Took back and was told the oil was over filled and they recommended an oil change. I told them, that’s what I just did and now engine light is on. They fixed but cost me an additional day of taking it back and a lot of frustration. More

by sfratic Verified Customer Verified Customer

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Employees would rather scroll in their phones than help customers, two different visits and one tall skinny black hair lady sat on her phone instead of helping people. I was never told when my car was read customers, two different visits and one tall skinny black hair lady sat on her phone instead of helping people. I was never told when my car was ready, I had to keep asking and it took longer than it should’ve w no updates terrible service and way over priced same dealership different areas had lower prices than Lawton More

by BoatsNhoes Verified Customer Verified Customer

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Took for an oil change, left, the engine went on. Returned, was told the engine had been overfilled with oil. They recommended oil change, I had to tell them, YOU just did my oil. Returned, was told the engine had been overfilled with oil. They recommended oil change, I had to tell them, YOU just did my oil. More

by sfratic Verified Customer Verified Customer

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