Ara Mikailian

Each of the individuals who helped us with our new car purchase were personable and helpful! They seemed personally committed to getting everything right! purchase were personable and helpful! They seemed personally committed to getting everything right! More

by jeff@simdocs.net Verified Customer Verified Customer

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The sales process was effortless thanks to Ara. Unfortunately, the 2025 X3 was released to me in a defective state on delivery, Area attempted to activate my Digital Key and link my iPhone to the Unfortunately, the 2025 X3 was released to me in a defective state on delivery, Area attempted to activate my Digital Key and link my iPhone to the car. The process aborted on multiple tries, indicating something was clearly wrong. Ara called the BMW Genius line but was placed on endless hold with no answer. He assured me the problem was minor and suggested that I also call the BMW Genius line or visit a BMW dealer closer to my home and meet with a Genius there. Apparently, Pacific did not have one. I did visit my closest dealer, and the Genius could not solve the problem and offered to schedule me for a service appointment that day with a loaner. Service found 14 errors with the ECU and the programming of the car. They fixed all of the errors, and the dealer's Genius was then able to activate the Digital Key and link my iPhone. The car should not have been released to me by Pacific when clearly there was an a problem which should have been fixed before delivery to me. I informed Ara of experience with the other dealer's Genius, and he asked if I would want to bring the car to Pacific for service. I initially said yes, but the service department was not able to schedule me with a loaner for another ten days. My X3 had already been repaired by the other dealer. I've never had such a disappointing experience with delivery of a car ever before. More

by BTELZER Verified Customer Verified Customer

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Ara was great to deal with at Pacific BMW. . Had ordered a M2 and received it before expected time..always updated me with status . Had ordered a M2 and received it before expected time..always updated me with status More

by BABIKIAN77 Verified Customer Verified Customer

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Ara was very welcoming and took the time to show us different cars we were interested in. He followed up on emails and calls on a timely manner. Raffi was very kind and professional, he made sure we cl different cars we were interested in. He followed up on emails and calls on a timely manner. Raffi was very kind and professional, he made sure we close the deal as fast as possible and explained to me all the features in my new BMW. Lucy was very transparent, professional and friendly. we enjoyed our office time with her! overall the whole team was incredible and I’ll get my next BMW from them. Last but not least, my car is exactly what I wanted and I’m very happy! thank you all, Gali X1. More

by Gali K. Verified Customer Verified Customer

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The customer service team provide exceptional service. I was extremely happy/satisfied with the service. I was extremely happy/satisfied with the service. More

by jfcanoy Verified Customer Verified Customer

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Excellent service especially top service excellent service and car and good deal thank you Great! service and car and good deal thank you Great! More

by AIRSHUNT Verified Customer Verified Customer

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They are all amazing and helpful especially Ara and Lucy! They are both very insightful as well! They are both very insightful as well! More

by GRACIEHERNAL Verified Customer Verified Customer

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