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April Lawshea
April Lawshea at Murgado Lincoln of Chicago
Refer Me

April Lawshea

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
30 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

4.4

30 Reviews

Write a Review

30 Reviews of April Lawshea

March 30, 2025

Dealership Rating
Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick , General manager

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Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 27, 2025

Dealership Rating
Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bila, Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Assad Hamzeh, Joshua Smith, John Anderson, Michael Hedrick

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Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

Dealership Rating
Employee Rating

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Tray Hill, Avery Lawrence, Jessica Hernandez, Grant Mckay, Kaleb Ortiz, Julio Garcia, Nickolaus Pfropper, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 23, 2025

Dealership Rating
Employee Rating

The people tag I worked with were very professional and answered all of my questions. I may not remember all the people that I worked with but I had no complaints. I’m including the people that sold me t More

by pmatthews2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence, Grant Mckay

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that our team provided professional service and answered all your questions. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle!

March 22, 2025

Dealership Rating
Employee Rating

I like this dealer. But service is long for my car. I will see how is my car gonna be More

by Khrystyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your patience and for choosing us! We appreciate your trust and hope your car meets your expectations. If you have any concerns, feel free to reach out.

March 22, 2025

Dealership Rating
Employee Rating

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 14, 2025

Dealership Rating
Employee Rating

Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Jon Christensen, Joshua Smith, Nickolaus Pfropper, John Anderson, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 07, 2025

Dealership Rating
Employee Rating

Muy. Buen. Servicio muy. Puntuales y todo. Es. Es exelente gracias por ayudarme a. Resolver More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick , Philip Mugan

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Nos alegra saber que fuimos puntuales y profesionales y que recibió el servicio que merecía. ¡Esperamos poder atenderlo nuevamente pronto!

March 05, 2025

Dealership Rating
Employee Rating

Great service. I was greeted by Levern upon arrival to the service area. He immediately had someone get my truck in for service. He also assisted me with the orderi More

by Jayson.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Chitava, Tray Hill, Avery Lawrence, Grant Mckay, Enrique Rodriguez, Joshua Smith, Ricardo Mendoza , Levern

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Levern took great care of you and made your visit smooth. We look forward to seeing you again for your vehicle needs!

March 05, 2025

Dealership Rating
Employee Rating

Punctual dependable, A bit pushy with wanting my bank card number over the phone.Thanks. More

by tpuhr0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick , Philip Mugan

Report | Print
Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad you found our service punctual and dependable. We appreciate your input regarding the payment process and will work to ensure a more comfortable experience in the future.

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