Antonio Tijerina

The dealership was very courteous and informative. They kept me informed on where we were! I appreciated that and the time spent with me going over everything about the vehicle I was getting. They kept me informed on where we were! I appreciated that and the time spent with me going over everything about the vehicle I was getting. More

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I experienced extremely poor customer service with Suburban Honda. This week I had a verbal agreement on a Honda Odyssey which was then sold to another customer (which was disappointing but understand Suburban Honda. This week I had a verbal agreement on a Honda Odyssey which was then sold to another customer (which was disappointing but understandable). As I was informed that the car wouldn't be held for me because 'we don't take deposits from traveling customers'. What was problematic was that due to a lack of attention to detail, lack of communication and no preparation at best or blatant dishonesty at worst is that I wasn't informed that this vehicle was sold to another customer until I had traveled 4 hours I was sitting in the dealership. This was after having checked in with my sales rep at the close of day on the day we originally agreed, then again on the morning before I left. After wasting another 90+ mins at the dealership (that consisted of three attempts by a sales rep and a manager to sell me a Pacifica I said I had no interest in, an attempt to upsale, poor justifications, eventually an apology, and a lot of silent waiting while being told "we will see what we can do" and "we'll contact you with information, about another Odyssey tomorrow.") I left the dealership having only the small resolution of being compensated a full tank of gas for my drive. The follow up communication came two days later caused me to miss a vehicle I could have been interested in. Things ended with their sales rep requesting me to drive the four hours back to the dealership without any deal or assurances other than"I will be more communicative this time.". No thank you. More

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