Antoanett Ugas

I did not get a good deal, Was disrespected by finance director. Was locked into a bad deal. I see why a hard copy of the contract is not given to the customer at the time of purchase! I did not actually director. Was locked into a bad deal. I see why a hard copy of the contract is not given to the customer at the time of purchase! I did not actually see it until I went to the library 10 days later to view/make a copy of it. The phone service sucks. If you want to speak to someone in regards to a situation, you get a voicemail. I called on the 5/18 or 19 and asked if my finance person was there and I was told that he was but when I arrived I was told that he was off! I even called while I was sitting in the waiting area, just to see what the operate would say and it was the same response, yes he is here. And you can never get to the GM. I would still like to talk to the GM about my experience. My tag was delivered by UPS on Friday, May 23, 2025. It was delivered damaged, bent in several places. Hollywood Kia's solution, via a sales mgr, was to bring it in and they would straighten it out for me and it would be good as new other than that I would have to pay again. (I know that's a lie) Some of the responses on the application were inaccurate and was I was not asked for some of the responses. My son just wanted to surprise me with a brand new car for Mother's day now it has become a headache. More

by CAKES072013 Verified Customer Verified Customer

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They didn’t do what was agreed upon. Never washed the car, not the day that we bought it and not the day of filling the survey , they did not do a final delivery and sold us a premium pr Never washed the car, not the day that we bought it and not the day of filling the survey , they did not do a final delivery and sold us a premium protection bundle that we clearly said we didn’t want it . More

by rosieg1017 Verified Customer Verified Customer

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I am very satisfied with my car purchase from you. Everyone was kind and considerate. I will come to you again to buy another car when it is time to replace this one. Everyone was kind and considerate. I will come to you again to buy another car when it is time to replace this one. More

by VLADETICANDRIJA Verified Customer Verified Customer

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My experience with this dealer has been good, everyone is attentive and helpful, all is great! attentive and helpful, all is great! More

by vivi03081 Verified Customer Verified Customer

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Overall all I had a great experience my dad and my sister bought cars from this dealership before bought cars from this dealership before More

by maudener Verified Customer Verified Customer

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Overall I had a great experience and it wasn't my first time going to the dealership time going to the dealership More

by maudener Verified Customer Verified Customer

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She went above and beyond to get me the best rate, and monthly payments. She expressed interest in my comfort level. She explained step by step what she was doing on my behalf. Great Customer Service! monthly payments. She expressed interest in my comfort level. She explained step by step what she was doing on my behalf. Great Customer Service! More

by marie13 Verified Customer Verified Customer

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WE arrived and were not pressured at all. The sales manager tried to work with us to fit our budget—very professional employees. Brayan in finance was excellent and very knowledgeable. The sales manager tried to work with us to fit our budget—very professional employees. Brayan in finance was excellent and very knowledgeable. More

by fzamor Verified Customer Verified Customer

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Antoanett gave me excellent service. She waited for us to make the decision for our car. She waited for us to make the decision for our car. More

by ccaliche8480 Verified Customer Verified Customer

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Hollywood Kia did an amazing job helping me get the car I wanted. Amazing work! wanted. Amazing work! More

by PARISOCOOL Verified Customer Verified Customer

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