Anthony Ziemann
Anthony Ziemann at Rusnak Bentley Rolls-Royce
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Anthony Ziemann

General Manager

Rusnak Bentley Rolls-Royce

285 W Colorado Blvd
Pasadena, CA 91105

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12 Reviews

I began my career in the Automobile Industry as a mechanic, then moved on to Auto Body Repair and Painting, before moving into the Sales Department. My extensive background has afforded me a rather unique perspective of the industry and motivates me to provide a better car-buying experience for our clients. I make a point of trying to see our business from the customer’s point of view and encourage our sales staff to treat clients the way they would want to be treated if the roles were reversed. Assisting clients for over 35 years has been very satisfying. It is a great feeling to see a happy client drive off in the automobile of their dreams!

Dealership Experience

6 yrs

Industry Experience

38 yrs, 5 mos

Languages Spoken

English English

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12 Reviews

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12 Reviews of Anthony Ziemann

May 23, 2023

Dealership Rating
Employee Rating

I’ve purchased over twenty cars throughout my life and this was by far the greatest car buying experience. Koni - Sales Associate, Willy - Sales Manager, Sylvia - Finance Manager, and Tony - General Manag More

by Mcw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Willy Chia, Kyriakos Koniotis, Sylvia Miranda

July 12, 2021

Dealership Rating
Employee Rating

Service would have been perfect if there was no lack of communication. However, I still believe that they are a great dealership and would still recommend them. More

by Jackie W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Edwards , Andrew Lascano

Jul 12, 2021

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to share your feedback and overall recommendation. Please do not hesitate to reach out directly to elaborate further. We hope to hear from you in the future.

June 18, 2021

Dealership Rating
Employee Rating

Great experience.. Highly recommend …Salesperson (Koni) and dealership both excellent! I couldn’t be more happy with personnel and management. My 2021 Levante S Gransport is beautiful and a dream to driv More

by lcastellucci
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyriakos Koniotis, Silvia Miranda - finance manager

Jun 19, 2021

Rusnak Bentley Rolls-Royce responded

Thank you for sharing your positive experience and congratulations on your 2021 Levante S Gransport. If there is anything additional we can help with, please do not hesitate to reach out.

Jun 18, 2021

lcastellucci responded

Thank you .. love my new Maserati!

February 17, 2021

Dealership Rating

Great experience with all the staff. Vrezh helped us from beginning to end and was fantastic. Tony was also very helpful and knowledgeable. Thank you! More

by ARMINE125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julia Golding, Vrezh Zatikyan

Feb 17, 2021

Rusnak Bentley Rolls-Royce responded

That's what we like to hear! Thank you for the kind review. Please let us know if we can be of any further assistance at Rusnak Bentley Rolls-Royce Maserati Karma.

December 18, 2020

Dealership Rating
Employee Rating

Excellent experience. No pressure or upsell. Test drove various models in order to come to a complete and decisive selection. Rickey made the process very easy when it came to making my final selection. More

by ALICIA.M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rickey Williams , Julia Golding, Joanna Rodriquez

Dec 18, 2020

Rusnak Bentley Rolls-Royce responded

Hi there, thank you so much for the kind words with Rickey and our team! We're thrilled to hear you had a positive experience. Let us know if there is anything else we can help you with. Congratulations on your new vehicle!

December 10, 2020

Dealership Rating
Employee Rating

Clint was very patient, knowledgeable, professional, friendly, honest and by far the best sales associate I have ever dealt with when buying a car, and I've bought many over 30 years. I would highly rec More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clinton Woosley

Dec 11, 2020

Rusnak Bentley Rolls-Royce responded

Thank you for the amazing review, Tom. We will be sure to thank Clint and Tony for providing you with an excellent car-buying experience. We look forward to your next visit to Bentley Pasadena.

December 04, 2020

Dealership Rating
Employee Rating

Bought a car with Rusnak Maserati with Warren Chen. After several promises by Warren of shipping the car, he was not sufficiently communicating the issues and was withholding contract information I had signe More

by Paolo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Warren Chen

Dec 04, 2020

Rusnak Bentley Rolls-Royce responded

Paolo, It is very disappointing when situations arise such as this. Thankfully I have never had a situation like this in over 35 years in this business. Having reviewed your communication with Warren it is clear that he gave you correct guidance conforming to our company policies of how we would require payment to expedite release of the vehicle to a trucking company to ship the car. You were advised and agreed to sending a wire transfer which would have allowed us to release the vehicle and get it to you ASAP. Instead you sent us a personal check which based on our company policy requires us to wait 10 business days prior to releasing the vehicle. When I attempted to show you in black and white from a reputable third party that most banks ask for 9 days on a large sum you refused to even read or acknowledge it. Demanding that I override a company policy is beyond my authority. Rusnak takes pride in making every effort to provide the highest level of customer service. Warren exemplifies that and has a long history of being professional in assisting clients and is very knowledgeable in our company policies. This outcome is certainly not what we were hoping for. My goal in speaking to you was to explain why we have such a policy and unfortunately you were unwilling to discuss. We wish you the best of luck in your vehicle search and are disappointed that we were unable to resolve this situation to your satisfaction. Thank you, Anthony Ziemann General Manager

Dec 06, 2020

Rusnak Bentley Rolls-Royce responded

Paolo, I have offered ways to resolve the situation and you have decided to follow a different path. I have tried to explain the reason for our policy on personal checks and you were not willing to listen for even a moment. From the beginning a wire transfer was requested and this was properly communicated to you by Warren. Had this request been followed we would not be in this situation. We strive to provide a great purchase experience to all clients and I am as disappointed as you are that we are now in this position. With a bit of understanding and flexibility this could be resolved. Regards, Anthony Ziemann General Manager.

Dec 06, 2020

Paolo responded

Tony, What you are stating about the communication is incorrect. I have not received such explanation from Warren Chen. The deal was pushed from him before I had to leave the country. As I was not able to do a wire transfer, I have sent an overnight check. Nowhere in any communication from Warren I was made aware of your policy and at no time he proposed alternative solutions. He kept me in the dark until I was back from abroad and we met. As I said earlier you are selling luxury cars and accordingly I expect a salesperson to manage the transaction. Communication is part of it. What you are stating that he communicated the policies and came with alternative constructive solutions is simply not true. He has not tried once to call me or write me a txt or email with exactly the reasons why you would not release the car or offer me alternatives. None. I would not feel as irritated and disappointed if that had happened. The deal fell apart because I don’t trust Warren and you know better than I what trust means in your business. Rusnak just lost a customer that would have come again and again and would have recommended your dealership to others. Gaining back trust from a disappointed customer is almost not possible and definitely not productive in being defensive and stating the integrity of a salesman that has not done his job. I would definitely not be as disappointed about the loss of energy and time if I felt everything was done to salvage the relationship. Warren Chen was just assigned to me and I would not recommend anyone to let him handle another transaction. Luxury brands should be supported by true and trustworthy professionals and he is definitely not one of them. Btw you still owe me funds that you cashed despite we cancelled the contract and are holding back for another 10 days with no good reason. That’s all.

October 22, 2020

Dealership Rating
Employee Rating

Im very pleased with my maserati! Warren is such a classy, patient and handsome guy!!! He made the whole process of buying my new car so effortlessly and I never felt stressed at any moment. Thank you More

by SUZIKALYPSO11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Warren Chen, Joanna Rodriquez

Oct 22, 2020

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Warren for providing you with an excellent car-buying experience. We look forward to working with you again.

April 27, 2020

Dealership Rating
Employee Rating

They are the nice people. I think if am going to buy another car i will go back again。and i will let my friends know too More

by LZK1978
Recommend Dealer
Yes

Other Employees Tagged: Rickey Williams , Julia Golding, Ruben Granados, Joanna Rodriquez

Apr 28, 2020

Rusnak Bentley Rolls-Royce responded

We look forward to any future business. Thanks for taking the time to share your thoughts for us. Please take care!

October 01, 2019

Dealership Rating
Employee Rating

Great customer service Very organized, my experience was a 5 star. From the beginning to the end the communication was great. The level of service was also a 5 start More

by alexvhomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christie Rutherford, Andrew

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