Anthony Pompilio

AWESOME CUSTOMER SERVICE ALL AROUND! !! Debbie is the best salesperson out there and it was a pleasure working with Christine the GM and entire Jeep experience was terrific. !! Debbie is the best salesperson out there and it was a pleasure working with Christine the GM and entire Jeep experience was terrific. More

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Excellent as always Eddie and the team take great care of my wife and I. my wife and I. More

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If I could give less than 1 star, I would. After being treated poorly by the Service Dept, GM & Principal of another Jeep dealership, where I bought my brand new 2019 Jeep Cherokee, I took After being treated poorly by the Service Dept, GM & Principal of another Jeep dealership, where I bought my brand new 2019 Jeep Cherokee, I took my Jeep here for service. I explained to Suzanni Ortiz that I had been treated poorly elsewhere & that if I was treated well here, I would be a loyal customer. It started OK. Nothing spectacular, but they did the job. Little by little, the service & the treatment deteriorated. Both got worse & worse. I spoke to the man in the office in the Service Dept, who apologized, seemingly mostly to get me out of his office. At the end of 2021, everything hit rock bottom. I called Suzanni, told her what needed to be done, and made an appointment. Suzanni did not order the right parts, despite me telling her what I knew was needed & what their own Parts Dept person said was needed. Suzanni knew better & she was going to save me time & money because the parts were expensive & were going to take a long time to get. Suzanni did NOT know anything & was completely wrong. Suzanni not ordering the parts cost me DAYS! In the end: - I spent 2.5 days of my life in the Service Dept during the holidays for simple repairs for something Suzanni said would take half of 1 day - Suzanni let me sit there for hours & did not keep me updated. - I was there when all the employees were going home & they were turning off the lights. - I had to come back an additional day when a mechanic told Suzanni that he needed the parts she insisted were not needed & did not order, despite info from me & their own Parts Dept saying those parts were needed. - At the end of the day, after waiting there for 8 hours, while I was having a conversation with Suzanni, another customer who decided he did not want to wait his turn to talk to her, decided he was going interrupt. He did interrupt our conversation & Suzanni let him, like he was some sort of "preferred" customer. Keep in mind, it was because of Suzanni's mistake that I had to be there an entire extra day. - Following my Jeep being fixed, I went out to look at it. There were stickers on the tires & wheels that had been replaced. I asked Suzanni about them. She told me "they come right off. YOU can take those right off." I told Suzanni, "I don't work here. The people who installed them can take them off." Exasperated by the fact I wanted someone to their job properly, Suzanni let out a huge sigh & called someone do it. After driving the car away, I discovered stickers on the windshield wipers that said "Remove before use" or something similar. - When I got home, I texted Suzanni about all the issues on the text # they set up for customers. Suzanni did not reply. I followed up. She wrote back something like "I did not know I had to respond...I thought we did a nice job & fixed everything." After more texts about how unsatisfied I was with the service & Suzanni's treatment of me, Suzanni tapped out, saying she felt "uncomfortable." So, instead of the trying to resolve anything, Suzanni gave up, saying she was "uncomfortable." I was pretty uncomfortable when Suzanni treated me like crap for 2.5 days, but I didn't say I was "uncomfortable" & have someone "sub in" for me. - After that, Service Manager Anthony Pompilio took over the texts. Anthony told me to call him. Anthony then proceeded to give me the wrong phone number to call. When I texted him that he gave me the wrong number, he replied in ALL CAPS, something like "YOU HAVE RIGHT NUMBER NOW. CALL" I called the right number. Anthony did NOT pick up. I left a voicemail. Service Mgr Anthony did NOT return my calls. I tried texting. No one ever got back to me. That was Dec. 2021. It's March 2022 now. Still, no one has ever gotten back to me. Is there is a Manager, GM or Principal that cares about how people are treated or if Suzanni & Anthony are throwing your customers into the garbage with their UNACCEPTABLY POOR TREATMENT. If you doubt this review is accurate, I have records of all that was cited including the texts. More

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I am very happy with the purchase of my Jeep wrangler , friendly staff ,they answered my questions helped in the decision, and puntual delivery. Thank Jeep Chrysler Dodge City friendly staff ,they answered my questions helped in the decision, and puntual delivery. Thank Jeep Chrysler Dodge City More

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An amazing team! Everyone super friendly and knowledgeable. From start to finish, smooth and easy. Greatly appreciate everything from sales to service!! Thank you! knowledgeable. From start to finish, smooth and easy. Greatly appreciate everything from sales to service!! Thank you! More

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Our salesperson Debbie is personable, straight-forward and efficient -- treated us like old friends despite having never met and doing the entire deal over the phone -- our experience with her and this de and efficient -- treated us like old friends despite having never met and doing the entire deal over the phone -- our experience with her and this dealership had us excited to finally get up to Greenwich to pick up our Grand Cherokee and meet our new friends -- Frank helped us with all the paper work when we got up there and the Service Dept was forward thinking and sourced a Mopar tow package and had it installed ready to go -- then Debbie spent some time on the lot getting to know us and us getting to know our new JEEP -- had it not been for inventory issues we would have never met this great group of people and found our what is now our new JEEP dealer -- even the trip up from Rockaway Beach seems quick for such personal and amazing service -- Thanks !! More

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Horrible customer service after waiting for two weeks to finally bring my car in to have it diagnosed Miss Ortiz The advisor today assigned to me called me and tells me that It’s not 159 to diagnose the veh finally bring my car in to have it diagnosed Miss Ortiz The advisor today assigned to me called me and tells me that It’s not 159 to diagnose the vehicle it will be $636 which is ridiculous left a message for Anthony and never got a respond. More

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Very thorough sales processEddie D is great Anthony is Very thorough sales process Eddie D is great Anthony is always fair With pricing and rebates. Very thorough sales process Eddie D is great Anthony is always fair With pricing and rebates. More

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This is my second vehicle purchased at this location. Such a pleasure working with Christina on my recent purchase of a Jeep Compass for my daughter. The service department run by Anthony Pompillio is ou Such a pleasure working with Christina on my recent purchase of a Jeep Compass for my daughter. The service department run by Anthony Pompillio is outstanding as well. Another reason I purchased a second vehicle from this location. More

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Christina Granchelli was solid on the sell end, but not only was she not present for the delivery, the car was not prepped as promised. only was she not present for the delivery, the car was not prepped as promised. More

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