Anthony Nicholas | Page 118

Service Advisor “Chuck” not customer oriented First, we were not acknowledged by Chuck. For quite awhile he ignored us and kept doing the task he was involved with. Other service advisors were sp First, we were not acknowledged by Chuck. For quite awhile he ignored us and kept doing the task he was involved with. Other service advisors were speaking up to say “he’ll be with you” as they seemed embarrassed by his being zoned out.. Next, he rudely, without saying “excuse me”, reached at my waist and grabbed a service form from the front of the counter. I had to step back as he approached, and I said, “excuse you!” He still was not phased. He may be a brilliantl car guy, but totally lacks in customer service and common courtesy. After finally talking with me, his manner was blunt and demanding. After taking my information, he got “Dave” to shuttle us home and told us to get his card so he could pick us up the next morning to come back to the dealership. Next am at 10am, I call Dave and he is unavailable as he is Tampa. So I got a neighbor to drive me. Upon arrival at about 11am, Chuck was not at his desk. “He May be at lunch.” Another advisor ran my credit card, but did not review what work was done or what the technician had reported on the checklist of future items that need attention. I asked him about Dave, and he said Dave was not the right person who would pickup in Dunedin. So Chuck had given us bad information which led to a further thwarted expectation. Then an assistant brought my car up and parked it where I could not drive it out safely. I had to ask him to bring the car out to where I could drive it. Overall, not a good experience. My car is a 2013 Nissan Altima which had to have its transmission replaced at 63,000 miles. Out of warranty. No, I will not use this service department again and NO, I will never buy another Nissan. More

by donnaearles Verified Customer Verified Customer

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Awesome Service as Always Everyone always takes care of me. But Anthony went out of his way with a battery issue and got it replaced and had me back on the road with my rogue Everyone always takes care of me. But Anthony went out of his way with a battery issue and got it replaced and had me back on the road with my rogue washed and vacuumed in no time. More

by MMM10956 Verified Customer Verified Customer

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Excellent service with Anthony Excellent service center very nice clean friendly lobby area . Transportation to mall by Wendy drop off and accurate pick up time . Anthony checked me Excellent service center very nice clean friendly lobby area . Transportation to mall by Wendy drop off and accurate pick up time . Anthony checked me out very professional and friendly. More

by DEBBIEGERVASI Verified Customer Verified Customer

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Routine maintenance It’s a hike for me to get there but the service staff and atmosphere are worth the trip. I was in and out in a half hour less than I expected. It’s a hike for me to get there but the service staff and atmosphere are worth the trip. I was in and out in a half hour less than I expected. More

by SUECARRIGAN1 Verified Customer Verified Customer

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Fast, friendly and easy! Anthony was very kind and helpful. He was also very knowlagable and easy to talk to. Also, my car was finished early! Everyone was great! Anthony was very kind and helpful. He was also very knowlagable and easy to talk to. Also, my car was finished early! Everyone was great! More

by ashleykern76 Verified Customer Verified Customer

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Excellent service I use my Titan XD for travel and am frequently out of town. I was right at my 15,000 mile service and had to go back out of town. I just showed up wit I use my Titan XD for travel and am frequently out of town. I was right at my 15,000 mile service and had to go back out of town. I just showed up without an appointment and Anthony took me right in and got the job done quickly. I always get this type of service which is why my family is on their ninth vehicle from Lokey Nissan in 10 years. More

by sg1pilot Verified Customer Verified Customer

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Great service yet again Just had my windows tinted and brakes done. Staff was knowledgeable and did everything to get me the cheapest price possible. Service was quick. Quali Just had my windows tinted and brakes done. Staff was knowledgeable and did everything to get me the cheapest price possible. Service was quick. Quality was excellent. More

by AL_MORENO_09 Verified Customer Verified Customer

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Service Provided good information about car problems. Honest and courteously. Place offer excellent customer service and nice seating atmosphere. Will come Provided good information about car problems. Honest and courteously. Place offer excellent customer service and nice seating atmosphere. Will come back for future repairs and service. More

by AG3 Verified Customer Verified Customer

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Friendly and efficient Greeted as soon as I pulled in and took to my rep. Where he helped with my routine check up and called as soon as the car was finished. Greeted as soon as I pulled in and took to my rep. Where he helped with my routine check up and called as soon as the car was finished. More

by AMBER.TOPPING03 Verified Customer Verified Customer

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I've never had a dealer provide such great service. Each time I've brought my Rogue in for scheduled service, Lokey personnel never push additional work or cost. They do what is needed and nothing more Each time I've brought my Rogue in for scheduled service, Lokey personnel never push additional work or cost. They do what is needed and nothing more. They are always courteous and fully explain what they are going to do and what was actually done. They always search for discounts when available. The customer lounge is extremely comfortable. More

by lendmar Verified Customer Verified Customer

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