The dealership made the car buying effort easy and quick.
Anthony was a great salesman.
Anthony was a great salesman.
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by rirodjr
I had a great experience.
Everyone was very kind and worked with me to get the car I’ve been dreaming of getting for a while. No one was pushy which was really important for m
Everyone was very kind and worked with me to get the car I’ve been dreaming of getting for a while. No one was pushy which was really important for me.
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by Tonia.deleon11
Mar 10, 2025 -
Mazda of Palm Beach responded
Thank you for taking the time to share your experience.
Welcome to the Mazda family!
On 02/12/25, I went to Mazda of Palm Beach to test drive
a 2021 Mazda 3. Prior to arriving at the dealership, I spoke with the dealer and we agreed upon 16500 OTD with the removal of their "Platinum Protect
a 2021 Mazda 3. Prior to arriving at the dealership, I spoke with the dealer and we agreed upon 16500 OTD with the removal of their "Platinum Protection Package" of $2998.99. They informed me that the protection package was not something they were willing to lose a sale over. After test driving and discussing financing, they came back with a contract for $22,000 by adding in a $1350 "Certified Used Warranty" that wasn't disclosed before and keeping the full price of the "Platinum Protection Package" that we agreed I did not want. I told them this wasn't what we agreed to and they "cut me a deal" by removing the $1350 certified used warranty that wasn't on the listing price to begin with. I attempted to walk out before the manager stopped me and explained to me they couldn't give me what I was asking for to which I promptly walked out the door. Earlier today, I received a call from the dealership offering the same 17000, making sure to sneakily word things to avoid saying that this is before taxes and fees. I asked them not to waste my time if they're not going to meet me at my price and hung up. After about an hour of them harassing me by calling me each time I hung up in response to them listing a price WELL ABOVE what we agreed on 2 weeks ago I told them my conditions and asked them to stop bothering me and wasting my time if they would not meet me there, they once again ask me if i'd be willing to do "16500 + +, which means they ignored my statement on
16500 INCLUDING taxes and fees.
The practices of Mazda of Palm Beach are unethical, predatory, and sneaky practices would very easily catch someone less experienced and leave them in a poor financial position. Not only that, the harassment and refusal to budge on their predatory prices indicate that unless they can rip off the customer, they do not want to sell cars. Many of their google reviews share my sentiments, and go into detail on how they attempt to squeeze every cent out of you and avoid opening their wallets to cover their mistakes or lies. Even after still giving them an offer, the dealer responded with "lol" which truly shows the lack of respect they have for their customers, especially after harassing them and doing everything to make me feel like I'm being unreasonable for not wanting to pay 3-5k over market value.
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by Gmur
Feb 27, 2025 -
Mazda of Palm Beach responded
Thank you so much for your review . Yes many customer chose to come in and try to negotiate we offer a no haggle one price operation . We do not negotiate or Internet price. There is no “ tactic “ we are the only dealer who CLEAR in LARGE print show exactly what the price is. We have ZERO hidden fees whatsoever. Yea we do have 30-40 1 star reviews above over 16k customer. We try our best to be as up front as possible. The fact the managers even took the package off is against our policy. I will speak to them. Abosoutley non of our cars are priced anywhere near market always below way below so I’m not sure 4-5k over market means they aren’t. We have the latest software where AI prices our cars automatically to be the top 3 lowest in a 500 mile radius . We are the largest pre owned Mazda dealer in the country we didn’t get there because of high prices we got there because of extremely low volume pricing and excellent customer service . Thank you for your review we apologize we don’t negotiate.
Feb 27, 2025 -
Mazda of Palm Beach responded
Thank so much for your reply , yes we are attentive to customer who reach out to us , we want to make sure we’re in constant contact with our loyal customer base . Thank you for pointing that out. We would also like to thank you for correctly saying our pricing at AT or below market not 4-5k over like you mentioned in your first review. We welcome all photos and reviews ! Staff went against policy and offered you a discount . Thank you for pointing that out as well certification IN LARGE print says starting at 793. Certification pricing varies each model car and mileage. Thank for you email to Mazda as well . We welcome all feedback and look to get better each day ! Thank you for making us the largest pre owned Mazda dealer in the country 19,20,21,22,23,24 and so far this year 2025! As well .
Feb 28, 2025 -
Gmur responded
Notice how they failed to address the constant calls, harrassment, and lying about them being willing to negotiate the price to get me into the dealership. Not to mention the CLEAR in LARGE print not including the 1350 certified used warranty. They "do not negotiate" except I have several text messages indicated that they were willing to go down $500 from their price before taxes and fees.
Also, CPO value of a 2021 mazda 3 with 84000 miles is between 16-18k. Their internet price is $14107 + $2899 mazda protection package which comes out to $17009 which is not "way below" market value it is smack in the middle. Thats before $1024 in taxes and $1793 in fees which would come out to 19822. Best part is the price they offered me 2 weeks ago with the 1350 certified used warrenty that WAS NOT IN THEIR ONLINE LISTING made the total come out to just under 22000 which is $4000 above their listing price that supposedly includes all fees. They then today offered 17000 (which is a 6 dollar difference what a deal) and offered to get it "on paper at 16500++ before taxes and $1793 in fees " which definitely sounds like negotiation to me.
Everything they do in regards to pricing is shady and the nerve they have to lie so publicly shows how little they care. I will transcribe every single text i have between them and post screenshots on their social media if they want to keep lying.
Feb 28, 2025 -
Gmur responded
I would like to thank the con-man representing Mazda of Palm Beach for admitting to lying in their initial response about "not pricing anywhere near market value" and being "way way below market value" and the CLEAR in LARGE print. I did go over the page once again just now and saw in FINE and SMALL print at the bottom of the page of the starting certified warranty of 1295, not starting at 793 as they said in their last reply. More lies. Taking taxes out of the pricing puts it at 21,000 which is 3k above the high end of cpo value and 4k above their listing price of 17006 before fees and SEPERATE and at the BOTTOM of the page warranty information.
Also, to admit that staff went against policy is a pathetic attempt to save face. Having so little control over your staff to the point where they supposedly go against policy and lie about negotiation and pricing to get you in the door is a testament to how poorly managed this buisness is.
Feb 28, 2025 -
Gmur responded
Update: I forgot to mention that when I went to test drive the vehicle, their "certified pre-owned" car had missing buttons on the driver side seat controls, the driver and passenger seat had their fabric lifting in the back, and the car was absolutely filthy when I came in to test drive it. The "160 point detailed inspection" they advertise on their site very clearly states "INTERIOR - Check that seats and headrests work properly in all positions (1 of 6 checkpoints)". Surely if they checked to see if the seats worked properly they would've noticed the missing controls for moving the seat back and forth. If something that simple is missed then it is a clear indication that their inspection is all fluff and they don't actually care enough to check for even more glaring issues.
Wouldn't be surprised if there was even more damage than they indicated, given that the auto check history report stated that it was a repo vehicle bought at auction.
Anthony was wonderful and very knowledgeable about the
car we were looking at. He answered all of our questions and made it a great experience for us!
car we were looking at. He answered all of our questions and made it a great experience for us!
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by Sierra
Feb 26, 2025 -
Mazda of Palm Beach responded
Thank you for taking the time to share your experience with our team!
We are happy to hear that Anthony exceeded your expectations.
Wow where do I start!
Anthony, Mark and Rafael where Amazing, they make sure I got what I needed and finally I was able to get my own car. (Pre-owned certified) It was
Anthony, Mark and Rafael where Amazing, they make sure I got what I needed and finally I was able to get my own car. (Pre-owned certified) It was super hard my Case but they did it!
The customer service was exceptional and I’m always going to be part of Mazda family.
The best part is that I was able to get my car same day. I’m super grateful with you guys.
I recommend Mazda of Palm beach with my eyes closed. Ask for Anthony he will listen to you and your needs.
Thank you again!
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by Melissa Ruiz
Outstanding experience!
Thank you Anthony for your dedication in locating a used car that was perfect for me:-). Love my Mazda Miata❤️
Thank you Anthony for your dedication in locating a used car that was perfect for me:-). Love my Mazda Miata❤️
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by cindyandchuck
Jan 20, 2025 -
Mazda of Palm Beach responded
We are glad to hear that Anthony exceeded your expectations!
Enjoy your new Miata!
Welcome to the Mazda family!
Amazing and helpful would recommend Christian to any and
everyone looking for a new vehicle.
everyone looking for a new vehicle.
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by Andylord1001
Dec 11, 2024 -
Mazda of Palm Beach responded
Thank you for taking the time to share your feedback!
Welcome to the Mazda of Palm Beach family!
Anthony was a great help.
Everything went smoothly and I was able to be out in under an hour.
Everything went smoothly and I was able to be out in under an hour.
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by shelbyblood96
Nov 03, 2024 -
Mazda of Palm Beach responded
Glad to hear you had a smooth experience with our team!
Welcome to the Mazda of Palm Beach Family!
“Excellent service!
Knowledgeable, friendly, and no pressure. Made my Mazda CX-5 purchase smooth and enjoyable.”
Knowledgeable, friendly, and no pressure. Made my Mazda CX-5 purchase smooth and enjoyable.”
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by vincentvuhuy
Oct 13, 2024 -
Mazda of Palm Beach responded
We’re delighted to hear that you had such a positive experience with us. Our team aims to provide knowledgeable and friendly service without any pressure, so it’s great to know that this made your Mazda CX-5 purchase smooth and enjoyable.
We appreciate your feedback and look forward to seeing you again!
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