Anthony Huynh

I am redoing this review with adequate detail because of the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to p the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to provide a detailed account of my experience for others to learn from. This will be a long read, but I assure prospective buyers that my experience highlights important lessons about dealing with this business. Why It Was About the Experience, Not the Price I hope the following points explain why my decision to walk away was based on the experience and not just the price. I must add that the dealership's response to my review only reinforced the poor experience. A. Lack of Honest Communication Every time I asked for an out-the-door price, your team stopped responding. It took repeated escalations to management before I finally received a proper response. Why was this necessary? This lack of transparency was frustrating and unprofessional. B. Poor Handling by Sales Team The fact that you had to step in as a manager speaks volumes about the inadequacy of your sales team. While you were marginally better than your subordinates, the overall experience remained disappointing. Your involvement didn’t resolve much—it only highlighted how poorly your team communicates. C. Manipulative Appointment Tactics Your salespeople seemed solely focused on booking appointments rather than providing clear answers. Once an appointment was booked, communication mysteriously stopped, or the salesperson conveniently went on leave. It felt like a pressure tactic rather than genuine customer service. I've dealt with many dealerships, and while some use manipulative tactics like yours, there are plenty of serious and transparent dealerships out there. D. Misleading Pricing Practices Getting a clear price was unnecessarily difficult. When I finally received an itemized breakdown, it included numerous questionable fees. For instance, $1,800 was added for LoJack under the guise of a mandatory fee—something that is blatantly misleading. The text size for these fees was deliberately small, making it easy to miss unless scrutinized closely. For any prospective buyers reading this: always request an itemized breakdown and carefully dispute every fee they try to add. E. Non-Competitive Pricing Even after calling out these deceptive practices, your pricing wasn’t competitive. A few days later, you had to drop the price further just to sell the car in question. By then, I had already decided against purchasing—not because of the price but because of the poor experience with your dealership. Questionable Review Practices I can’t help but feel that many of the positive reviews here don’t reflect reality. My experience was so drastically at odds with them that it raises doubts about their legitimacy. Instead of using my feedback as an opportunity to improve, both the manager and a salesperson (who barely worked with me) reached out to complain that my review wasn’t “representative” of their service. This behavior is unprofessional and symptomatic of deeper issues within your business. Final Thoughts I want to emphasize that I was genuinely interested in buying this car—it was your team’s behavior and practices that drove me away. I don’t mind paying more for a dealership that treats its customers with honesty and respect, but I refuse to support one that relies on deceitful tactics. To anyone considering this dealership: be vigilant about their pricing practices and insist on transparency at every step. Ask for an itemized breakdown of all fees (with a magnifying glass if necessary). Finally, I will be reaching out to Audi USA regarding my experience as Audi is known to have some of the customer experience, and I did feel that at every other Audi dealership I dealt with. It's possible that these guys are just untrained. If you're a customer who read this far, I hope this helps you! More

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The vehicle purchase experience met and exceeded our expectations. Anthony Huynh was extremely helpful going over the features of the car and ensured that the purchasing process goes ar smooth and fast expectations. Anthony Huynh was extremely helpful going over the features of the car and ensured that the purchasing process goes ar smooth and fast as possible. More

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Everyone was very polite and helpful. Javier Ramirez, whom we purchased our vehicle from, was amazing. He was Knowledgeable, considerate, and went out of his way for me. The sales manager Javier Ramirez, whom we purchased our vehicle from, was amazing. He was Knowledgeable, considerate, and went out of his way for me. The sales manager was awesome as well. Very kind and approachable and also made sure the deal would be done to my satisfaction. I applaud everyone there. More

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I recently had the pleasure of working with Anthony Huynh at Audi Riverside, and I must say that my experience was nothing short of exceptional. From start to finish, Anthony demonstrated an impressive depth at Audi Riverside, and I must say that my experience was nothing short of exceptional. From start to finish, Anthony demonstrated an impressive depth of knowledge about the car brand and model I was interested in. His expertise was evident as he expertly guided me through every detail, ensuring I was well-informed about my options and the benefits of each feature. What truly set Anthony apart was his patience and commitment to providing top-notch service. He took the time to answer all my questions, no matter how small, and never once made me feel rushed or pressured. His dedication to helping me find the perfect vehicle was evident as he went above and beyond to address my needs and preferences, even staying late to finalize the deal and ensure everything was perfect. Thanks to Anthony, I felt confident and excited about my purchase. His professionalism, thoroughness, and genuine care for his customer made this one of the best car-buying experiences I've ever had. I highly recommend Anthony Huynh to anyone looking for a knowledgeable and dedicated car brand specialist who truly goes the extra mile. I will definitely return to Audi Riverside for any future purchases, knowing that I'll receive the same outstanding service. Thank you, Anthony Huynh, for making this process so smooth and enjoyable! More

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I really appreciated working with Anthony Huynh. He was helpful, thorough, efficient, and professional. I was in a time crunch, and he pushed forward getting my car ready for pick up when I needed i He was helpful, thorough, efficient, and professional. I was in a time crunch, and he pushed forward getting my car ready for pick up when I needed it. He really put effort into helping me out and making the whole process as stress free as possible. I couldn’t have hoped for a better experience. More

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Anthony Huynh was excellent! He was so knowledgeable about the cars and was incredibly helpful throughout the entire purchase process. We could not have asked for a better experi He was so knowledgeable about the cars and was incredibly helpful throughout the entire purchase process. We could not have asked for a better experience with him. More

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Anthony Hyunh and the team are fantastic. They listen to your needs & deliver! I was on a tight time crunch and was traveling from about an hour away to this location. When I arrived, they we They listen to your needs & deliver! I was on a tight time crunch and was traveling from about an hour away to this location. When I arrived, they were ready to help me efficiently with all the details without feeling rushed. Even with construction going on, their hospitality was first-class. Highly recommend. More

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Prefer to do everything via internet. Anthony Huynh is the right guy! No hassle in getting the right deal. Confirmed everything via email and phone. Went to the dealer and signed the Anthony Huynh is the right guy! No hassle in getting the right deal. Confirmed everything via email and phone. Went to the dealer and signed the contract. He'll be delivering my Q3 to my home once the check clears. So, this is the last step which I'm sure he'll do very good! More

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Anthony Hyunh is a credit to this dealership and the Audi brand. From the moment we met on the sales floor he was courteous, friendly and professional. During my test drive he and my husband really connected brand. From the moment we met on the sales floor he was courteous, friendly and professional. During my test drive he and my husband really connected and by the time we sat down to discuss pricing it felt like we were working with a friend. Bought my 2018 A3 Quattro from him yesterday and couldn’t have been happier with the experience. Greg Meer (finance manager) was also extremely helpful, knowledgeable and relatable. This was literally the best car buying experience I’ve ever had and we won’t hesitate to return to Walter’s Audi when we’re ready for our next vehicle. More

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The dealership was very nice and clean. The customer service was amazing. I had the privilege to work with Rob Benedict and David Yui. They made buy my first car so easy. The customer service was amazing. I had the privilege to work with Rob Benedict and David Yui. They made buy my first car so easy. More

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