Anthony Ferrerosa

If I could give zero stars, I would. My experience with Ford of New Port Richey has been nothing short of a nightmare, and I feel compelled to share the details so other customers know e My experience with Ford of New Port Richey has been nothing short of a nightmare, and I feel compelled to share the details so other customers know exactly what they may be walking into. Timeline of Events • My vehicle (2016 Ford F-150) was at this dealership from July 2 through August 22, 2025 — a staggering 52 days — for a repair that should have taken no more than six hours. • Throughout this period, I received little to no communication, constant delays, and multiple misrepresentations regarding the status of the repairs and my extended warranty (which I purchased directly from this dealership). • Upon picking up my vehicle, not only were several services incomplete or improperly done, but I also discovered a brand-new front-end noise clearly caused by their work, leaving the truck unsafe to drive. Specific Issues 1. Oil Change – Invoiced but Never Performed - The service oil light was still on when I picked up the truck. - No service decal was placed for the next interval. - When questioned, the service advisor falsely stated “there’s no way to verify” whether the oil was changed, which is untrue — a simple dipstick or filter check would confirm it. - They reset the oil light and affixed a sticker, despite never performing the service. - Photos prove the filter was never replaced, yet I was billed for a Motorcraft filter. This is blatant misrepresentation and billing for work not performed. 2. Rack & Pinion Replacement – Alignment Never Performed - I specifically requested an alignment to be done. - No documentation was provided despite repeated requests. - The truck now pulls to the left, confirming no alignment was completed. - Alignment specs, service dates, and technician records have been withheld to this day. 3. TPS Sensor Replacement – Improper Completion - TPS sensors were replaced under warranty, which required unseating the wheels. - Standard procedure requires rebalancing afterward, yet this was skipped. - The truck now has a vibration that did not exist before their service. - No proof of balancing or technician notes have been provided. 4. Multi-Point Inspection – Never Documented - Invoice reflects a “multi-point inspection” was done. - No findings (brake/disc wear, fluid levels, tire tread, etc.) were ever provided. - Multiple requests for the documentation have been ignored. 5. Warranty & Service Delays – Mishandled - I purchased an extended warranty through this dealership. - Mismanagement of the contract delayed repairs for over six weeks. - I received no written explanation, no timeline, and no loaner vehicle. - I was without my vehicle for over two months, incurring significant personal and financial hardship. Concerns • This dealership has billed for services not performed. • Repairs that were done were incomplete or done incorrectly, creating new safety issues. • Documentation was either falsified or withheld, raising serious concerns about recordkeeping and transparency. • Customer service has been dismissive, evasive, and in some cases, outright dishonest. Aftermath I repeatedly requested written confirmation of their verbal promise to reimburse me for having the services corrected at another shop. To date, nothing has been provided. Communication has now gone completely silent. Because of these actions, I have filed complaints with: • The Florida DMV (which oversees dealership licensing) • The Florida Department of Agriculture & Consumer Services • Pasco/Pinellas County Consumer Protection • Ford Corporate and Fidelity Warranty Services Bottom Line This dealership has demonstrated a pattern of misrepresentation, failure to perform contracted work, and potentially fraudulent billing. Beyond the inconvenience, this has created new mechanical issues, safety concerns, and financial loss. If you value honesty, safety, or even basic competence, I urge you to avoid Ford of New Port Richey at all costs. More

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Just made my second vehicle purchase from Kayla Madak and the incredible team at Ford of Port Richey—and there’s a reason I keep coming back! Kayla goes above and beyond every time. She’s honest, knowledgeab the incredible team at Ford of Port Richey—and there’s a reason I keep coming back! Kayla goes above and beyond every time. She’s honest, knowledgeable, and truly makes the entire process smooth from start to finish. The whole team is friendly, professional, and makes you feel valued whether it’s your first purchase or your fifth. I couldn’t be happier with my experience and my new vehicle. If you’re looking for top-tier service and a team that genuinely cares, this is the place to go. I’ll definitely be back for my next one! More

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I’ve known Kayla for about three years. I never thought I would get another car since I had two Hondas. Ironically, the Hondas were not up to par and I asked her if she could get me into a I never thought I would get another car since I had two Hondas. Ironically, the Hondas were not up to par and I asked her if she could get me into a Ford Mustang Mach-E, I would do it. I really didn’t believe that I would be able to financially complete the purchase. To my surprise, I now am an owner of a Mustang Mach-E and I couldn’t be more excited and more thrilled and more in love with this vehicle and Kayla! She’s the best! More

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Nice dealer, nice sales personnel. Super High dealers fee and other fee that makes your sales increase over 4k minimum. Super High dealers fee and other fee that makes your sales increase over 4k minimum. More

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The entire process was simple and easy thanks to Kayla and the team at Ford of Port Richey and the team at Ford of Port Richey More

by banksry Verified Customer Verified Customer

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Good cars,best prices,the dealership very clean and the best part the employees I never see the team work like them. Friendly,helpful,respecful and you can trust them. They treat you like family. best part the employees I never see the team work like them. Friendly,helpful,respecful and you can trust them. They treat you like family. More

by eeunicornio1 Verified Customer Verified Customer

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I had the best experience with Ford they helped me with a beautiful car and I was very pleased and they were excellent people very friendly and helpful! I have bought a car before but never had such a pleasa beautiful car and I was very pleased and they were excellent people very friendly and helpful! I have bought a car before but never had such a pleasant experience then I did with Ford More

by enjoylife48 Verified Customer Verified Customer

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everyone who made a promise fulfilled it, a normally dreaded expierance, turned out fun and easy dreaded expierance, turned out fun and easy More

by dahubby Verified Customer Verified Customer

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From the minute I walked in I was taken care of. I will definitely recommend in the future. I will definitely recommend in the future. More

by adam Verified Customer Verified Customer

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Sold me a truck that stopped working 3 weeks in even before I made my first payment. Then refuse to take it back at the price I paid for it. Not only that, the best part is that if I want to buy another before I made my first payment. Then refuse to take it back at the price I paid for it. Not only that, the best part is that if I want to buy another truck from them I have to pay all the fee's and taxes all over again. Would never come here ever again. If something goes wrong with your used car they do everything not to give you what you paid for it. No inspection paperwork , and no warranty paperwork was ever included in my purchase either. Have already been to this dealership 2 times and have to go a 3rd More

by JR Verified Customer Verified Customer

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