Anthony Basilici

Bridgewater Chevy is the best service department I’ve been to. I am a female and was by myself and never felt pressured or taken advantage of. Thank you been to. I am a female and was by myself and never felt pressured or taken advantage of. Thank you More

by giovannaboto Verified Customer Verified Customer

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It was a pleasure dealing with your staff. The Salesman and finance department were both very knowledgeable in their jobs The Salesman and finance department were both very knowledgeable in their jobs More

by sbocchino94 Verified Customer Verified Customer

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Bridgewater Chevrolet Dealership sold a possible Lemon & has been holding my vehicle for 95 days. No resolution, no answers, no rectification. Sharing my experience with Bridgewater Chevrolet Dealership has been holding my vehicle for 95 days. No resolution, no answers, no rectification. Sharing my experience with Bridgewater Chevrolet Dealership on Us-22 here- as I have received no response from service OR management regarding my 2020 Silverado, which I purchased from this dealership in January 2023. Since July 13, 2024, when the truck randomly stalled in the middle of a highway, my truck has since then been in the shop for an astounding 95 DAYS without a resolution. GM engineers have not only been unable to pinpoint the issue, but the dealership themselves (Bryan Ferraez, Bryan Palma, Anthony Basilici, David Ferraez) have been leaving me completely in the dark. For almost ONE HUNDRED DAYS. A vehicle I am paying for monthly to this day. On September 28th, Bryan Ferraez responded to an email I had sent to multiple others, stating he will have the situation taken care of or at least looked at by that Monday. I have NOT received any form of an update from Bryan or any of the others since. Currently, there's an ongoing TAC case, but GM has not approved a buyback, opting instead to keep "investigating the problem". As a customer who relies on this vehicle for both personal and business use, the prolonged downtime has resulted in lost opportunities and income. The entire experience has been deeply disturbing and UNETHICAL. Communication has been challenging; I've often found myself having to make multiple follow-up calls, which even then leaves me with no answers. As a loyal Chevy customer, this situation has left me questioning my brand loyalty, especially since this is my third Silverado, and after my experience, it may very well be my last. I will be going public from this point on, sharing this experience with anyone who is in the market for a vehicle, and as for those contemplating purchasing from Bridgewater Chevrolet on US-22, I highly advise you spend your well earned money elsewhere. More

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Harry did everything in his power to get me exactly the car I wanted! He stayed in touch with me while the vehicle was in transit and made delivery very convenient, answering all my questions! Harry is ext car I wanted! He stayed in touch with me while the vehicle was in transit and made delivery very convenient, answering all my questions! Harry is extremely knowledgeable and has such a friendly demeanor which makes the customer feel important and glad she returned to Bridgewater Chevrolet! Kudos to you for having such a fine salesman on your staff! More

by njkaye129 Verified Customer Verified Customer

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everyone was very nice and helpful . waiting area was very clean , my car was finished quickly waiting area was very clean , my car was finished quickly More

by jbern29 Verified Customer Verified Customer

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Andrew was very helpful with showing me vehicles that I requested to see. He was very respectful and not pushy which I liked; so I didn't feel pressured. requested to see. He was very respectful and not pushy which I liked; so I didn't feel pressured. More

by deddy38514 Verified Customer Verified Customer

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Great service very convenient valey service saves me alot of time to do other things while my car is getting serviced of time to do other things while my car is getting serviced More

by mattcamero68 Verified Customer Verified Customer

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I scheduled an 85k mile service via their website, which clearly states the cabin air filter replacement is included in the total price. After the service is complete, the bill charged me for an additional clearly states the cabin air filter replacement is included in the total price. After the service is complete, the bill charged me for an additional $50 for labor + $49.95 for the filter. Both are overpriced, btw. So I asked my Service Advisor about this, and he stated this is an additional charge. Feeling I was not going to get progress with this person, I thanked them for their time and went home. Once home, I verified (again) the website showing that the Cabin Filter replacement is included. I then emailed Anthony Basilici (Service Manager) to ask how I should proceed. This was on September 9, 2023. Understanding people take time off, etc I let it go for a few days. It is now September 22 which I think is a reasonable amount of time to expect a response - but unfortunately there has not been one. I would advise anyone to look at their paperwork carefully. I'm also interested to find out more what an "Electronic Documentation Storage Fee" is, as it is an additional $4.99. For what? More

by djb6 Verified Customer Verified Customer

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Excellent Customer Service for over 20 years! So easy to work with! Honest and Friendly :) So easy to work with! Honest and Friendly :) More

by mcaloons Verified Customer Verified Customer

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As always, great service, staff is always professional and personable, our vehicles are kept in excellent condition and personable, our vehicles are kept in excellent condition More

by 148BDK Verified Customer Verified Customer

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