Anthony Alcantar

I previously wrote a review but did not include many details. Here is an updated review with an event timeline: Strong Volkswagen has consistently demonstrated unethical and incompetent practices, m details. Here is an updated review with an event timeline: Strong Volkswagen has consistently demonstrated unethical and incompetent practices, making it a dealership I cannot recommend. Despite their claims of "upfront pricing," they undervalue trade-ins, upcharge for dealer add-ons, and deliver poor service. My experiences with them have been so frustrating that I eventually had to complain--and their response was shocking. Here's a detailed account of my experiences: On September 25th, I brought my car to Strong for a recall repair on the flame retardant for the moonroof of my ID.4, as well as routine service and an alignment. I was assured I'd have my car back the same day but received a text at 3 PM asking if they could keep it overnight. I agreed but emphasized I needed it back by 10 AM the next day. When I arrived at 9:50 AM the following day, the car wasn't ready. In fact, I didn't get it back until almost 11 AM. To make matters worse, my car was returned covered in flame retardant spray, which I had to clean myself, and the service light hadn't been reset. This required me to take my car back yet again to have them finish what they should've done the first time. Additionally, they failed to replace basic fluids, like the windshield wiper fluid, as part of the service. On November 6th, I returned because the charger cover on my car was loose and grinding in the hinge. While reviewing the alignment report, I noticed discrepancies that made it seem as though the alignment had never been done. When I raised this concern, the advisor, Emily, initially couldn't confirm it was completed. The manager, Anthony, eventually found a report showing it had been done, but the fact that the tires were still out of alignment was highly suspect. They redid the alignment but then informed me that fixing the cover wouldn't be covered under warranty and quoted me nearly $800 for the repair. I declined and left, opting to shop around for another service provider. Later that day, I contacted another Volkswagen dealer, but they couldn't get me in. Young Volkswagen in Layton, however, could--and they not only fixed the charger cover under warranty but also found a nail in one of my tires. This was the same tire that had triggered a pressure warning the day before, meaning the nail was present when Strong performed the second alignment--yet they completely missed it. Frustrated by Strong's repeated failures, I left an honest review about my experiences. On November 20th, I returned to Strong for a damaged moonroof, which had a large crack from a rock and was a significant safety concern. I didn't want to drive too far in that condition, so I brought it to Strong. The next day, I received an email from Chance (see attached image) stating they refused to work with me. All I did was report legitimate issues and post a review about their poor service. Instead of addressing my concerns or improving their practices, they chose to retaliate against a customer for exercising their right to provide honest feedback. Is this really the kind of dealership you want to work with, especially when there are so many other great options in the Salt Lake Valley? More

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I lost count on how many cars we bought from Tony Glavas including myself, wife, kids and parents. Tony is literally THE BEST car salesman we've ever met! He is attentive, kind, and such a hard worker. including myself, wife, kids and parents. Tony is literally THE BEST car salesman we've ever met! He is attentive, kind, and such a hard worker. More

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Every time I have been in this dealership they have been very helpful and accommodating! very helpful and accommodating! More

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I have dealt with Tony for over 15 years He is a great salesman Strong V/W is the best car dealership I’ve purchased from every Honest, clean, well ran dealership salesman Strong V/W is the best car dealership I’ve purchased from every Honest, clean, well ran dealership More

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I have used Strong for 15 years and have never been disappointed! Thanks to all of you for treating me like family. disappointed! Thanks to all of you for treating me like family. More

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They were kind and courteous, extremely helpful a lot of amenities they treated us like family amenities they treated us like family More

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Awesome Jay was super awesome in helping me purchase my new car!! He was helpful and patient in the whole process. Thank you so much for your help Jay! 10/5 s Jay was super awesome in helping me purchase my new car!! He was helpful and patient in the whole process. Thank you so much for your help Jay! 10/5 stars. More

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First new car I had I really good experience. Alex was very helpful in finding me a new car that works best for me, he was very patient and friendly. I had I really good experience. Alex was very helpful in finding me a new car that works best for me, he was very patient and friendly. More

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I was very happy with jackson who helped me get my car. Coming to strong was a great experience... Jackson was friendly and honest... can't wait to drive my new jetta! I recommend anyone coming to strong fo Coming to strong was a great experience... Jackson was friendly and honest... can't wait to drive my new jetta! I recommend anyone coming to strong for their new car. More

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Great buying process Strong VW helped me to find the right car and worked with me to ensure a price and payment I could handle. Strongly recommend stopping in when you're Strong VW helped me to find the right car and worked with me to ensure a price and payment I could handle. Strongly recommend stopping in when you're looking for a new or used vehicle More

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