Annissa Medina
Annissa Medina at O'Meara GMC
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Annissa Medina

Service Advisor

O'Meara GMC

2000 W 104th Ave
Thornton, CO 80234

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3.9
137 Reviews

FROM LONGMONT COLORADO, MOVED TO DENVER IN 2006. MANAGED NON-PROFIT ORGANIZATION PRIOR TO COMING INTO THE AUTOMOTIVE INDUSTRY. HAVE 4 CHILDREN (3 GIRLS, 1 BOY).

Dealership Experience

3 yrs, 4 mos

Industry Experience

8 yrs, 6 mos

Specialties & Trainings

6 YEARS EXPERIENCE AS AN AUTOMOTIVE SALES ADVISOR

3.9

137 Reviews

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137 Reviews of Annissa Medina

April 22, 2024

Dealership Rating
Employee Rating

Ever since I picked up my vehicle I've been having problems I can't get ahold of my service advisor I've called every day I've left messages and no one has called me back More

by jolen1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 02, 2023

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Employee Rating

Sold me a 2009 sierra without a carfax and a needed front rotors and struts. I was given a safety report the brakes were not a safety issue according to Mike but the windshield wiper was a safety issue. They More

by albotom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Adolf , Jeremy Bracken, Jason Crouse, Gray Thompson, STUART

Oct 02, 2023

albotom responded

Every single person i spoke with don't even deserve an one. I was lied to by the salesperson, all the managers. The finance manager should be FIRED. They refuse to fix vehicle because brakes are not a safety issue. OMEARA GMC just ruined the Omeara name. Mike the service Mgr. My vehicle cost $14,000. I said to him if a customer bought a used $40,000 vehicle with the same issue. Would they fix the issues. He said yes they would its more money. OMEARA Gmc discriminate against customers with not alot money

Oct 02, 2023

albotom responded

See above

Oct 05, 2023

O'Meara GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 06, 2023

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Showed up in the middle of vacation with a broken truck. I know they can’t always help everybody but they were there when I needed them. Amazing service thank you! More

by BLAMKIN86
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: AZ

Aug 08, 2023

O'Meara GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 05, 2023

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Employee Rating

Great service! They always do a good job when they service my vehicle. I always go to omera More

by Skwhitman94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

O'Meara GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara GMC.

July 28, 2023

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Annissa is amazing she is probably the best services rider you have and I’ve dealt with a few of them. More

by qrsfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

O'Meara GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 16, 2023

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Employee Rating

Salesman was great financing was great. Only thing was I wish salesman and financing would’ve told me that my car went up from 37,000 to 50 something thousand after financing I probably wou More

by Joeymora58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lagrange, Jonathan Leonas, Gray Thompson, Keith Yeanoplos

Jul 17, 2023

O'Meara GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing O'Meara GMC!

July 03, 2023

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Employee Rating

Very slow to complete work. Always later than promised. ANNISSA tries, but it seems the infrastructure at this dealership never improves. Constant turnover of service reps. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 04, 2023

O'Meara GMC responded

Don, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. This issue will be brought to management, and a manager will be in touch.

Jul 04, 2023

Don responded

Since this response is public, I won’t leave my contact information. You can find me in O’Mearas database if you care enough to hear the rest. I doubt you will do that based on how poor the rest of your processes are. Including this one where you are asking for my contact information PUBLICLY!

June 28, 2023

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Employee Rating

Annissa was friendly and addressed my needs. The problem wasn’t fixed the first time but she promptly got my truck back into the shop to address the issue. The issue was resolved the same day. More

by mwarner700
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

O'Meara GMC responded

Thank you for your review and kind words for Annissa. We sincerely appreciate your business and hope you will give us another opportunity to serve you!

June 06, 2023

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Employee Rating

Did not communicate at all did not help with the warranty Could never get ahold of her when needed More

by Rharsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Lagrange, Jonathan Leonas

Jun 07, 2023

O'Meara GMC responded

We're sorry to hear about your experience and would like to look into this further. Can you reach out with your contact information so we can look this up and look into this further?

June 05, 2023

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Employee Rating

I had a serious problem with my car. The technicians at the Buick dealership were the only ones to figure out what was wrong with it. More

by l_schutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

O'Meara GMC responded

Thank you! Annissa and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara GMC.

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