Annise Jones

Michael Cook was absolutely amazing to work with and was highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Mich highly professional during my Maserati purchase!!! I was in the process of buying a car. Therefore, I went to several (at least 10) dealerships. Michael was by far the best salesperson I encountered. He did not seem pushy for a sale, which could catalyze an easy interaction exit for me. I did not need a car; therefore, I did not need any extra pushiness for a salesperson (the worst). Our car purchasing interaction lasted about 10 days because of my schedule. My primary request to Michael was to let me know if anyone was considering buying the car because I wanted to avoid braving Atlanta's I-85 and I-285 if I did not have to. Michael called once to tell me someone test-drove the car. No phone calls for no reason because he wanted to get a sale; Michael just seemed genuine. It stayed that way throughout the purchase. Additionally, I wanted to purchase the car late in the evening because my schedule freed up. Michael informed me that he had to ensure the battery was changed because of the Maserati Certifications. I wonder how many salespersons would delay a sale because of something that could have easily gone unnoticed. Furthermore, Michael informed me that he would get the additional key to my vehicle. This may sound insignificant to some, but the fact that he could have let me leave with one key because I did not know about the second key speaks to Michael's transparency. Finally, Michael walked me through the Veteran's tax paperwork and made it seamless. Another thing that may sound insignificant is that I bought a BMW from a BMW dealership in the same proximity as Masarti, and they did not process the Veteran's tax paperwork, and I ended up paying all those taxes on the new BMW. Michael, I salute you and thank you for your service to me and my family! More

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Had issue with my Levante. Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & service set Jim Ellis Maserati miles above! More

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Bought my 1st Maserati on Saturday from Jim Ellis Maserati, great experience and Raychel Castro was awesome, very knowledgeable, friendly, professional and took great pride in her work. Probably woul Maserati, great experience and Raychel Castro was awesome, very knowledgeable, friendly, professional and took great pride in her work. Probably would not have bought the vehicle if it I had a different sales person. Keep up the good work! Looking forward to many years of great service. More

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Let me start by saying I would rather have a teeth pulled than shop for a vehicle simply because of the traditional haggling back and forth. But after speaking with Jamal Diamond, Service Advisor who was ove than shop for a vehicle simply because of the traditional haggling back and forth. But after speaking with Jamal Diamond, Service Advisor who was overseeing a repair to my Alpha Romeo and my sharing I was going to look for something else…with a check already to buy a Maserati at another dealership he asked me to at least consider looking at their vehicles first. He explained the value in puchasing from a Maserati dealership where they specialize in and service them and asked me to reconsider it as he really wanted me to be happy with this purchase. He referred me to Somphet in Sales, who was so warm, professional and an incredible listener with logic that was shared throughout the process; there was no back and forth period. I ended up creating new friendships along the way. I absolutely love my Maserati but this experience and interaction with Jamal, Somphet and Annise was so incredible anyone looking for a Maserati owe it to yourself to experience this team. MBG More

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Rachel Castro was great. She made sure that I knew all the features that came with the car that I was purchasing. Her customer service was top notch! She is the reason why I She made sure that I knew all the features that came with the car that I was purchasing. Her customer service was top notch! She is the reason why I purchased this car! She deserves a raise! More

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This was the best experience working with our saleperson Michael Cook, his knowledge and experience was outstanding. He was helpful from the beginning to the very end. I was most impressed with his knowled Michael Cook, his knowledge and experience was outstanding. He was helpful from the beginning to the very end. I was most impressed with his knowledge of the product he is selling. Thank you Michael and the finance department for your attention to detail and a quick transaction. You guys ROCK! More

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Somphet is great! ! Knowledgeable, easy to work with and friendly!!! She’s my go to Maserati salesman! ! Knowledgeable, easy to work with and friendly!!! She’s my go to Maserati salesman! More

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