Annika Froiland

Professional and very knowledgeable. Annika is very good at balancing your preferences with her recommendations. Definitely someone you should work with at Carlson Toyota! Annika is very good at balancing your preferences with her recommendations. Definitely someone you should work with at Carlson Toyota! More

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Don’t waste your time! ! I waited almost a week to hear back about a highlander I was interested in buying after test driving it, that hadn’t been through inspection yet. An ! I waited almost a week to hear back about a highlander I was interested in buying after test driving it, that hadn’t been through inspection yet. Annika Froiland said they could not provide any numbers or sell the SUV til it had gone through inspection and would contact me the next day when inspection was done. I did not hear back from her or anyone else, but I kept getting the stupid auto emails asking if they provided the info I needed. If this is how they work, I can’t imagine what everyone else, that actually bought a car from here had to go through. Guess my money wasn’t green enough for them. First and last time! More

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Mick was great as always to deal with. Very knowledgeable and friendly. He was straight forward and worked his hardest to get me the best deal and lease, that would work with my budget. Th Very knowledgeable and friendly. He was straight forward and worked his hardest to get me the best deal and lease, that would work with my budget. This is my 2nd experience working w Mick. He went above and beyond to make sure I was satisfied in my vehicle! Annika was also very helpful, when I stopped in unannounced, to test drive the RAV4 I was looking at. Would highly recommend Carlson Toyota to anyone! Thanks to all. More

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Annika and her team were excellent to work with and made the trade in and buying experience really smooth and enjoyable. I had gone to a few other Toyota dealerships and this one hands down was the best in the trade in and buying experience really smooth and enjoyable. I had gone to a few other Toyota dealerships and this one hands down was the best in terms of trade in, pricing, sales team, everything. Location wise it’s easy to get to and it’s also a really nice dealership in general and I look forward to servicing my new car here!!! Love my new Corolla Cross! More

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It is one of a kind and I won't hesitate to recommend any other friends of mine to visit it and do business with them .it's has such a amazing staff especially Liz she's has a good heart and ready to help al other friends of mine to visit it and do business with them .it's has such a amazing staff especially Liz she's has a good heart and ready to help all the time More

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Was interested in a used 2016 Honda Fit they had. Was curious about a few condition things and called since the dealership was an hour and a half away from me. Annika Froiland had answered my call, Was curious about a few condition things and called since the dealership was an hour and a half away from me. Annika Froiland had answered my call, I wanted to make sure it wasnt smoked in and no major dents or dings. She said she has not been in this particular car yet, she sent me a video of the car and pointed out things like minor dings and while she was on the inside of the car you could see the gas gauge flashing(she stated that it needed gas). A few days later I decided to go to the dealership for a test drive, they knew I was coming and had the car heated up. I ended up buying the car. The day after I purchased the vehicle, I noticed that the gas gauge was not working, and once the car was heated up for over a half hour or so the gas gauge would start working. This continued to happen a few days, my wife had called the dealership and was told that they werent interested in helping since I didnt purchase the warranty. Im assuming they knew about the issue, I looked back at the video Annika sent me, I noticed that the gas gauge was just flashing and didnt show anything about the fuel being low. Whomever started the car should of noticed that the gas gauge was not working. I Later received a call from a manger, Ryan Townsend, he said he would check with the service dept and get back to me the next day. I did not hear from him from over a week and ended up doing research and fixing the issue myself, had to take apart most of the dash and remove the instrument panel and resolder it. I then did not receive the plates for the car, and the temp plates had expired. I emailed Ryan to see if he knew how long it took and to make sure they had the correct address they provided to the DMV, when I was purchasing the car they kept asking me if an address that I havent lived at for over 15 years was my address, not even sure how they got that address. Ryan emailed me saying hed look into it. I have not heard back from him. Had I known of the gas gauge issue, I would have not purchased it. More

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