Annie Lam | Page 25

Derek is a professional Jim Butler represenative Derek treated us in a professional manner. He was always polite, helpful and left the impression that, even though he was an employee of Jim Butler K Derek treated us in a professional manner. He was always polite, helpful and left the impression that, even though he was an employee of Jim Butler Kia, he was doing his best to see that we were making the right decisions and choices. More

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Simply the best dealer in St Louis! I set out to purchase a crossover SUV and finally decided on a Kia Sorrento. I live almost exactly between two different Kia dealerships. Jim Butler w I set out to purchase a crossover SUV and finally decided on a Kia Sorrento. I live almost exactly between two different Kia dealerships. Jim Butler was slightly further away but from the moment I walked in I could tell it was noticeably different than the other. I had sticker shock and was a little wishy washy about my purchase but the whole crew up at Jim Butler made me feel right at home. One evening my sales person Drew was off for the day and I was getting close to a decision but wanted one more test drive. I was in the area about 45 minutes before they were going to close and though I would stop in and see if that was possible. Amazingly within 1 minute of walking in the door I was approached by one of the gals from the office and started to tell her my story and she knew who I was even though I had never seen her before and she had me out the door with the Sorrento in less than 15 minutes. Amazing! Another sales person Jerry answered questions for me in Drew's absence and I never felt like it was a bother to him. The finance guy Justin was amazing and I did not feel pressured at all! My last 3 vehicles have been Kia's and now I have a top notch dealer to back it. One more thing if feel is worth mentioning. I bought the car on a Saturday and wanted all weather mats. The parts people had gone home and I was advised I could pick them up on Monday. By the time I got back on Monday I had noticed my chrome wheels did not have locking lug nuts so I purchased some. I was talking to the parts guy (sorry but I don't remember his name) and asked him if the service guys could put them on for me a 2 minute job. He replied there would be an $85 charge. I told him thats crazy half jokingly and about that time I saw a light bulb go off in his head. He asked me where the vehicle was and grabbed my key and said I will be right back. 5 minutes later I was ready to go. I thanked him when I got the key back and told him I admired him for taking the initiative to do the right thing. I just spent $43,000 dollars on a vehicle and to charge me $85 a day later to do 2 minutes worth of work would have soured my opinion of the dealership. Once again they showed that they are first class operation! Thanks to every one there especially Drew for sticking with me and never making me feel like I was a pain! I never right reviews this long but feel compelled to do so this time. More

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Excellent!!! When I walked into this dealership, I was aggreviated. Not because of them, but because another dealership had given me the run around and made my car When I walked into this dealership, I was aggreviated. Not because of them, but because another dealership had given me the run around and made my car shopping experience unpleasant so far. I had a few requirements I wanted to meet and was wanting a certain style with certain options. If I had went to Jim Butler in the first place, that would have never happened. From the moment I walked in to the moment I walked out was great. They were very welcoming, friendly, and made sure I didnt feel rushed with my decision. On top of a great sales team their finance team was awesome as well. Made me feel like family. They not only met my requirements but exceeded them. I ended up with a beautiful Kia Optima and couldnt be happier. I recommend this dealership to ANYONE Rather you or new to the Jim Butler family or Kia all together they will take care of you from start to finish. More

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Amazing experience ! Located a pre-owned 2013 Jeep Wrangler on line at Jim Butler Kia. We live in Memphis Tennessee and it just wasn't possible to go see and inspect it in Located a pre-owned 2013 Jeep Wrangler on line at Jim Butler Kia. We live in Memphis Tennessee and it just wasn't possible to go see and inspect it in person so I had to rely on photos and the judgment and honesty of Jordan and Annie to get an assessment of the true condition of the Jeep. We struck a deal over over the phone and drove up a few days later to complete the sale. Well the Jeep didn't disappoint, Jordan was spot on with his description and when we arrived, he made sure everything went perfect. We hit the road back home and realized we had forgotten the get our CDs out of our trade, we called Jordan and he shipped them to us! We had an amazing experience buying from this dealer and appreciated the professional, friendly service we got from Jordan and Annie. More

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Absolutely Amazing!! I can not say enough about the amazingly wonderful people at Jim Butler KIA. They went above and beyond to help and get me the car I wanted. I absolut I can not say enough about the amazingly wonderful people at Jim Butler KIA. They went above and beyond to help and get me the car I wanted. I absolutely love my 2015 KIA Forte! Thank you to Andrew for rockin the sales, Justin for your awsome work with my financing and Annie for getting me in there!... You all are superb!! More

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Best car purchase I've ever made Steve was wonderful! Thoroughly went through everything so I didn't have to ask any questions! I love my new car and Steve new exactly what I needed w Steve was wonderful! Thoroughly went through everything so I didn't have to ask any questions! I love my new car and Steve new exactly what I needed without having to tell him a lot of what I was required to have! More

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Great experience at Jim Butler Kia! Everything about my car buying experience at Jim Butler Kia was fantastic. My initial introduction to the dealership was by way of Annie Lam. Annie wa Everything about my car buying experience at Jim Butler Kia was fantastic. My initial introduction to the dealership was by way of Annie Lam. Annie was prompt and courteous during our email conversations. She put me in touch with salesman John Williams. John was great. He showed me 2 nice Kia Optimas. I never felt hassled or pressured at all. The paperwork was a breeze with Justin and it was completed quickly. All in all I had a great car buying experience. More

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Outstanding customer service I received outstanding customer service from the Steve Frossard and Justin Johnson. Steve's level of attention and knowledge was excellent and I felt I received outstanding customer service from the Steve Frossard and Justin Johnson. Steve's level of attention and knowledge was excellent and I felt well advised without having the normal hard sell that most of your competitors force upon potential customers. Steve's sales philosophy was most polite and attentive without being too in my face - overall a delightful shopping experience. He made me feel comfortable in my decision of the car I chose to purchase. In these days of rushed sales-people wanting to "make that sale" and not considering the customer it is nice to have been shown excellent genuine customer service. I greatly appreciated the professional courtesies I was given by Steve and Justin in your finance department who went above and beyond to help me get my first new car! Please know that you have an excellent staff at your store, especially Steve who represents your company in the highest manner. When anyone asks me about my car I will tell them what great customer service I received and send them to Jim Butler Kia...ask for Steve! More

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Kia Soul Purchased a Kia Soul this afternoon. The staff went above and beyond! Thank you for such a great car buying experience! I will definitely recommend Ji Purchased a Kia Soul this afternoon. The staff went above and beyond! Thank you for such a great car buying experience! I will definitely recommend Jim Butler Kia! More

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Positive experience dealing with all the people at Jim Butler. After researching all the brands I was interested in, I found Kia was the car I wanted and Andrew, Annie and Chris made the whole process pai Butler. After researching all the brands I was interested in, I found Kia was the car I wanted and Andrew, Annie and Chris made the whole process painless. I would recommend Kia and this dealership to anybody who wants value, a fair price and a honest approach in selecting a new car. More

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