Anna Cary | Page 3

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We are thrilled to hear you enjoyed the video walkthrough with the pointer—we love using that tool to keep our customers clearly informed. It is great to know the service was both informative and completed right on time. We look forward to helping you again whenever you need us!

Walser Buick GMC Roseville responded

We are thrilled to hear that you enjoy working with our team and find the text updates and video inspections helpful. Keeping you informed and delivering a clean car back to you are exactly how we aim to take care of our guests. We will be sure to pass along your kind words to Doug and the rest of the service department. Thank you for choosing Walser Buick GMC Roseville, and we look forward to seeing you at your next visit!

Walser Buick GMC Roseville responded

Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you had with our center. We hear you loud and clear regarding our phone system, the appointment booking process, and the Uber requirement. We truly value your business and hate to hear that you felt treated like cattle, as our goal is always to provide personal and polite service. Our management team would love to discuss further with you please contact our service manager Mike Trok directly at 952-467-6976.

Walser Buick GMC Roseville responded

Thank you for the 5-star review! We love hearing that you had such a seamless, straightforward experience from the test drive to the purchase. We appreciate your business and hope you love your new vehicle!

Walser Buick GMC Roseville responded

We’re delighted to hear that purchasing your new GMC Terrain was a smooth experience. Thank you for trusting our staff to guide you through every step of the process. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for the five-star rating. It’s wonderful to hear our team kept you updated and that you enjoyed the waiting area and popcorn. We’re glad we could provide friendly service for your Buick Encore GX. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your vehicle was handed over with greasy floor mats and pedals, and we completely understand your frustration regarding the ongoing leak on your garage floor. This certainly does not reflect our standards for vehicle preparation or guest care. While we are glad our sister store in Brooklyn Park attempted to clear up the residue underneath, it is clear that the root cause of the leak has not been resolved. Your safety and peace of mind are our top priorities, and we want to make this right for you immediately. Our Service Manager would like to personally coordinate bringing your vehicle into our Roseville location to perform a definitive inspection, identify the exact source near the front driver's tire, and ensure the interior is properly detailed. Please contact us Mike Trok directly at 952-467-4976 so we can fast-track this for you.

Walser Buick GMC Roseville responded

We love hearing this! Thank you for sharing your experience with us. Our goal is always to provide a friendly, knowledgeable, and pressure-free environment, so it’s wonderful to know we hit the mark for you. We appreciate your business and look forward to taking care of you for years to come!

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our facility and that our team’s knowledge made your experience smooth. We know how much of a hassle DMV trips can be, so we love being able to provide your license plates right on the spot. Enjoy your new ride!

Walser Buick GMC Roseville responded

We sincerely appreciate you taking the time to speak with our General Manager, Steve Tuschen, regarding this serious matter. As Steve mentioned during your conversation, we are currently conducting a thorough internal review to investigate your concerns. We take the security of our guests' property very seriously and appreciate your patience while we complete this process. If you have any further questions in the meantime, please feel free to reach back out to Steve directly at 952-467-8633.