Ann Kaplan

Rude, rude, and rude manager along with Ann Kaplan. They've underestimated us as we are only buying cash and on a budget. We went there last minute because we came from work. We are trying to ask for a They've underestimated us as we are only buying cash and on a budget. We went there last minute because we came from work. We are trying to ask for a better deal with our budget but the arrogant manager never gave us a chance and just told us we would never go away with the offer we had at first. We also asked if we could remove the other changes including nitro and other fees and he just asked in response “So, are we done the deal if we remove that?” When we explained and asked if you could give us the best deal for our budget, he took the paper, stood up, and said you are not getting that and was almost acting like he was throwing us out of the building. Ann Kaplan was so rude to my husband while they were doing the test drive. What a very disgraceful experience. They might want to go home but my son has been asking them if they are sure it's okay coz we could just come back. Realizing they won't make much commission from us, that's how we got treated. We understand they are closing but they could've told us they could no longer attend to us and we could come back instead of treating us so rudely. We ended up getting a brand new 2024 Subaru Wilderness of which the staff and the manager have given us their best time and effort to buy cash a very little over our budget and still we afforded it out the door. Maybe those guys would be entertained if we bought the expensive ones and kept the price and charges they wanted. Whoever was the manager on 12/17/2024 around 7:45-8-pm, sir, you are very rude. More

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I just purchased my 3rd Highlander from the dealership. Each time I had the pleasure of having Ann Kaplan as my salesperson and her manager Matt Mongiello. They are both true assets to the dealership. The Each time I had the pleasure of having Ann Kaplan as my salesperson and her manager Matt Mongiello. They are both true assets to the dealership. The car buying process was straightforward each time and the pair of them have always been extremely professional and honest. Thank you again DCH Freehold Toyota! More

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Great experience at DCH Toyota Ann was terrific, competent, and very knowledgeable took care of all my needs I highly recommend her Thank you Ann competent, and very knowledgeable took care of all my needs I highly recommend her Thank you Ann More

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Great experience this week buying my RAV4. Was immediately greeted by Ann Kaplan who was great. She took me through multiple cars, through a test drive and then was really patient as I went th Was immediately greeted by Ann Kaplan who was great. She took me through multiple cars, through a test drive and then was really patient as I went through the cars and options over again. There was 0 pushiness or feeling like I was being sold something I didn't want. Then when I made the purchase and spoke with the finance gentleman, he took was a pleasure to deal with. I would absolutely recommend this dealership if your interested in a Toyota! More

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I would like to thank Ann Kaplan and all the other good folks at DCH Toyota Freehold for making my most recent purchase easy, thorough, and downright friendly. Ann arranged for the model, color, and option folks at DCH Toyota Freehold for making my most recent purchase easy, thorough, and downright friendly. Ann arranged for the model, color, and options I wanted, and took the time to help me configure my new car’s software settings on delivery. Well done, Ann. More

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I had a very pleasant experience at this dealership. I was able to trade in my Jeep for a Toyota Corolla. Was give a fair price. Ann and the team at Freehold Toyota worked diligently to get me the bes I was able to trade in my Jeep for a Toyota Corolla. Was give a fair price. Ann and the team at Freehold Toyota worked diligently to get me the best deal. Very pleased. More

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We purchased our first toyota today, Ann was very helpful, made the process easy and delightful one for us. Thanks Ann and Freehold Toyota. helpful, made the process easy and delightful one for us. Thanks Ann and Freehold Toyota. More

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Best car buying experience I have had in 30 years. Painless process- No sales nonsense, no pressure, no over selling. Ann Kaplan was a delight to work with - respectful, informative, responsive. I lov Painless process- No sales nonsense, no pressure, no over selling. Ann Kaplan was a delight to work with - respectful, informative, responsive. I love my beautiful new RAV4 XLE. I will definitely buy my next car at this dealership. More

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First time leasing new car. Would not lease again. Never received printed copy of paperwork just a usb of forms. No computer. Would not lease again. Never received printed copy of paperwork just a usb of forms. No computer. More

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Kurt and Ann go and see them! !!!!!. Great people I promise they want disappoint. They get the job done quick and they make sure they get the best rate for you! !!!!!. Great people I promise they want disappoint. They get the job done quick and they make sure they get the best rate for you! More

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