Ank Shah

WAS MISLEAD THROUGHOUT ENTIRE BUYING PROCESS. Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instea Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instead of replacing this pre-existing condition, was told bc I already neg price down, they 'COULD NOT FIX'. We all know they absolutely can, it's relatively inexpensive and IN THE INTEREST OF GOOD CUSTOMER SERVICE for them to do so. Instead they offered to connect me w/ their windshield ppl for deeply discounted rate after I explained I didn't want to spend $25k & turn around & face $500 repair. Replacement quote from their ppl-$550. TO DATE, THEY REFUSE TO ADDRESS. Was led to believe 'Stop/Start System' was 'unavailable', i.e. 'not equipped' on my vehicle when actually it is, there's just a problem w/ it, and a light indicating it should be serviced, which they refuse to look into. Day after bringing it home, light appeared indicating 'Service Shifter' and the gear control lights meant to indicate what gear it's in did not light up. To date, they refuse to take a look at this. They did agree to replace 2 tires. It has been almost 2 weeks, I've ASKED REPEATEDLY about the status of the tires arriving and scheduling service with no response. This is BASIC CUSTOMER SERVICE & SATISFACTION. More

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Stay away from this dealership they are crooked and will not honor customers it’s very unprofessional not honor customers it’s very unprofessional More

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My dealings with Westgate Chrysler Jeep Dodge Ram were through internet and telephone as I am in another state. I am well pleased with their service and attention. Phone calls were returned promptly and a through internet and telephone as I am in another state. I am well pleased with their service and attention. Phone calls were returned promptly and a request I had was carried out faithfully by Alex. Delivery of vehicle was on time and I was updated all the way. More

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Always a great experience! This was our second experience with Westgate and our family's third visit. We never faced a pushy sales team, they were helpful and a true advocate fo This was our second experience with Westgate and our family's third visit. We never faced a pushy sales team, they were helpful and a true advocate for the buyer. The finance manager was the same, not pushy and helped with advising on the best means to secure financial assistance with the purchase. Visiting with and without our kids they were always attentive to our needs. Aneta has been great with the purchase - her professionalism and courtesy with the right amount of communication really made these deal(s) happen. We can't thank her enough for providing us with the car of our dreams! Thank you Westgate team (especially Aneta) for a great car buying experience! More

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Warranty recall Was in and out in a flash! Live 2 miles from the Rick Hendricks Jeep dealership in Fayetteville, but drive 1 1/2 hours to Westgate because of courteou Was in and out in a flash! Live 2 miles from the Rick Hendricks Jeep dealership in Fayetteville, but drive 1 1/2 hours to Westgate because of courteous people that work there. More

by angela f Verified Customer Verified Customer

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